Older Australians and the Internet

In late 2009, Sandra Haukka secured funding from the auDA Foundation to explore what older Australians who never or rarely use the Internet (referred to as ‘non-users’) know about the types of online products and services available to them, and how they might use these products and services to improve their daily life. This project aims to support current and future strategies and initiatives by: 1) exploring the extent to which non-users are aware of the types and benefits of online products and services, (such as e-shopping, e-banking, e-health, social networking, and general browsing and research) as well as their interest in them b) identifying how the Internet can improve the daily life of older Australians c) reviewing the effectiveness of support and services designed to educate and encourage older people to engage with the Internet d) recommending strategies that aim to raise non-user awareness of current and emerging online products and services, and provide non-users with the skills and knowledge needed to use those products and services that they believe can improve their daily life. The Productive Ageing Centre at National Seniors Australia, and Professor Trevor Barr from Swinburne University provided the project with in-kind support

The Academic Librarian and Techno-Communication: Facilitating Social Networking with Generation Y Students

This paper will address the ways in which academic librarians can work to bridge the communication gap with Generation Y students using social networking and techno-communication. Utilizing cyber-communication opens many doors previously shut to educators. Academic librarians, specifically, have much to gain by embracing the trend toward online communication and social networking. Facebook, and other social networking sites like Friendster and MySpace, have helped to dissolve barriers between librarians and students. An online profile can allow, even moderately techno-savvy librarians, a new brand of accessibility to the university community. Academic librarians can gain acceptance and direct access to students, and anyone else in the university network with a Facebook account. Cyber-connected librarians are also able to directly advertise—and even personally invite—online university members to events, inform network users of new library collections, new online databases, upcoming library workshops, and any number of other outreach activities. In addition, a librarian’s online profile page can include links to sites designed to help students with citing sources for a paper, RSS feeds to library and university news and events, current national and world news items, book reviews, and personal and reference desk contact information. Other forms of technological communication, such as IM (instant messaging or chatting) can also be a useful tool for the academic librarian.International Federation of Library AssociationsUniversity of Toronto, LibraryUniversity of Toronto, Faculty of InformationUniversity of Illinois, LibraryTitle VI National Resource Center Grant (P015A060066)unpublishednot peer reviewe

Using technology in service delivery to families, children and young people

This paper provides an overview of how the innovative use of technology can add value to service delivery in organisations working with families, children and young people.Key messages:Most Australians have access to the Internet and use mobile devices to connect from anywhere, at any time. Research suggests that even isolated and marginalised groups are using technology in their everyday lives.For some groups (e.g., young people), technology may be their preferred method of communication.There appears to be a difference between how people are using the Internet (regularly, from anywhere, connecting with social networks, investigating services) and how some organisations are engaging with it (infrequently, in one direction).Technology works best when used to augment or improve existing services for clients, or to offer innovative approaches to existing services.Technology can be used in diverse ways for organisational improvement (e.g., remote access, staff training, professional development) or client services (e.g., online counselling, SMS appointment reminders, access to resources).Using technology does not necessarily involve large monetary investments or reinventing the wheel in terms of policy and procedures. Often it is a matter of adapting and refining existing services and policies to better suit the online world.Incorporating technology into services takes time, and will need continued assessment and refinement to be successful

What Works? How Federal Contractors are Implementing Section 503: Survey Report

In September 2013, The Office of Federal Contract Compliance Programs (OFCCP) published the final rule making changes to the regulations implementing Section 503 of the Rehabilitation Act of 1973, as amended (Section 503). In March 2014, new regulations went into effect, setting new requirements for federal contractors and subcontractors, related to non-discrimination and affirmative action in the employment of qualified individuals with disabilities. For example, contractors now are required to offer applicants and employees the opportunity to self-identify as a person with a disability and further to use the data collected to understand their progress toward a 7% utilization goal for employment of individuals with disabilities.1 This survey is part of a larger project entitled Initial Impact of Section 503 Rules: Identifying Effective Employer Practices and Trends in Disability Violations among Federal Contractors funded by the US Department of Labor, Chief Evaluation Office. The overall goal of this project is to understand the initial impact of these regulations on employer practices and consequently on the employment environment for individuals with disabilities. The purpose of the survey summarized in this report is to build an understanding of contractor disability-inclusive policy and practice in initially responding to Section 503 regulations. The survey is titled: What Works? How Federal Contractors Are Implementing Section 503, and is referred to as Section 503 Survey in this report

How do older adults communicate with the UK public sector? : Comparing online communication channels

Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holdersGovernments around the world are moving away from conventional ways of face to face communication to a more digital approach when delivering services to their citizens. This includes using the internet as both a communication tool and an information source to improve efficiency in their services. However, not all the citizens are making use of these changes, especially the older adults. Therefore, this research-in-progress paper aims to investigate and identify the factors that encourage older adults to continue using a particular communication channel when interacting with the government. In addition, future directions, limitations and conclusions are also provided within this paper. The implication of this study to academia is viewed to be the development of an extended framework that allows an understanding of continuance intention of online communication tools usage. Equally, this framework will benefit industry by informing providers of communication channels to the government to be aware of the factors that influence older adults’ choices when interacting with the government. For policymakers this research will identify the communication channels that promote interaction with citizensFinal Published versio

Removing the Digital Divide for Senior Web Users

It is hard for the elderly to use the internet to find the resource they want. Usually help is needed for them to complete the task on the technology things. The main reason for this project is to research ideas on encourage senior people to make use of the web to locate helps they want, such as finding volunteers and professional helps. The scope of this project is to develop a new way of web access and content presentation methodologies that let senior people getting help from volunteers and various service providers more easily that incorporates social networking technology e.g. Facebook. By incorporating the social network web site like Facebook into the web application, senior people will be able to find volunteering help or other related service providers through social networking. Volunteers will show up in Google map in search results for senior to easily locate helps. Senior people can also search for self help videos tutorials through the web application search engine. A mobile version of the senior user application will also be developed for easy access on the road. Other features that benefit senior users includes voice input, control / content posting and collaborative social networking where a sponsors would sponsor a help task volunteer undertake

The phone as a tool for combining online and offline social activity – teenagers’ phone access to an online community

We have analyzed two months of log data and 100 surveys on the phone use of a Swedish online community for teenagers to investigate the mobile use of an established online service. This shows that the phone use mostly takes place during times of the day when teenagers have social time and the use is not influenced by the availability of a computer. The phone makes the community access more private compared to the computer, but teens do share the use when they want to. The cell phone bridges the online and offline social communities and allows teens to participate in both at the same time. The online community is not only a place for social activity online, it is also a social activity offline that is carried out face-to-face with friends. The cell phone thus was a tool for the teens to combine their participation in the online and the offline world

CAPTCHA Accessibility Study of Online Forums

The rise of online forums has benefited disabled users, who take advantage of better communications and more inclusion into society. However, even with accessibility laws that are supposed to provide disabled people the same equal access as non-disabled users, sites have erected technical barriers, such as CAPTCHAs, that prevent users from taking full advantage of site capability. This study analyzes 150 online forums to determine if sites use CAPTCHAs, and what types are used. Each variety presents accessibility problems to disabled users and the results of the research show that most sites use text-based CAPTCHAs, but rarely provide alternatives that would help users with visual disabilities. The research presents alternatives that site designers may wish to consider in order to allow more disabled users to access their sites

A survey of UK university web management: staffing, systems and issues

Purpose: The purpose of the paper is to summarize the findings of a survey of UK universities about how their web site is managed and resourced, which technologies are in use and what are seen as the main issues and priorities. Methodology/approach: The paper is based on a web based questionnaire distributed in summer 2006, and which received 104 usable responses from 87 insitutions. Findings: The survey showed that some web teams were based in IT and some in external relations, yet in both cases the site typically served internal and external audiences. The role of web manager is partly management of resources, time and people, partly about marketing and liaison and partly also concerned with more technical aspects including interface design and HTML. But it is a diverse role with a wide spread of responsibilities. On the whole web teams were relatively small. Three quarters of responding institutions had a CMS, but specific systems in use were diverse. 60% had a portal. There was evidence of increasing use of blogs and wikis. The key driver for the web site is student recruitment, with instituitional reputation and information to stakeholders also being important. The biggest perceived weaknesses were maintaining consistency with devolved content creation and currency of content; lack of resourcing a key threat while comprehensiveness was a key strength. Current and wished for projects pointed again to the diversity of the sector. Research implications/limitations: The lack of comparative data and difficulties of interpreting responses to closed questions where respondents could have quite different status (partly reflecting divergent patterns of governance of the web across the sector) create issues with the reliability of the research. Practical implications: Data about resourcing of web management, technology in use etc at comparable institutions is invaluable for practitioners in their efforts to gain resource in their own context. Originality/value of paper: The paper adds more systematic, current data to our limited knowledge about how university web sites are managed