Computer Playfulness, Personal Innovativeness, and Problematic Technology Use: A New Measure and Some Initial Evidence

Considerable research in the technology adoption and use literature has focused on two user traits, i.e., computer playfulness and personal innovativeness with IT, and how they lead to various positive adoption and usage outcomes. However, little work to date has empirically investigated the possibility that these traits may also lead to undesirable usage outcomes. Building on recent psychology research on problematic technology use, this study fills this gap in the literature by testing these relationships with two samples. Data from 267 undergraduate students indicated that these user traits are indeed associated with problematic use, manifested as pathological dependency on technology (dependency) and procrastination and avoidance of social and occupational responsibilities (distraction). Preliminary results from a sample of 184 working adults are consistent with findings from the student sample. Implications of these findings are discussed

Problematic Technology Use: A Negative Outcome of Computer Playfulness and Personal Innovativeness?

Cumulative IS studies have demonstrated that computer playfulness and personal innovativeness are two specific traits that can lead to a number of positive behavioral and affective outcomes. Little research has explored the possibility of their negative implications. As an initial effort to fill this gap in theory development and empirical research, this study builds on the recent psychological literature and uses samples of both students and working adults to explore this issue. Data from both samples indicate that personally innovative and playful individuals are more likely to exhibit problematic use, manifested as dependency on technology (e.g., excessive and compulsive use) and technology use for distraction (e.g., procrastination and avoidance of social and occupational responsibilities). To better situate the trait research in IS within the broader individual trait framework, this study also explored the theoretical foundation of the two IT traits in the Big Five traits, which were also found to explain significant variance in problematic use. Implications of these findings are discussed

Information System Quality Judgment for Continued E-Government Use: Theorizing the Role of Positive and Negative Affect

Affect and emotions play an important role in how individuals form judgments. Yet, the literature on technological judgments has primarily relied on the cognitive belief perspective. By segregating emotions into positive and negative affect, we incorporate affect in addition to cognitions to understand what drives perceptions about IS quality and, specifically, e-government website quality. Grounding our discussion in the affect infusion model (AIM) and prospect theory, we examine the mechanisms through which positive and negative affect infuse into IS quality judgments. We also theorize that both positive and negative affect have a moderating role in the relationships between cognitions and IS quality perceptions. We tested the model via surveying e-government website users and found that affect had a significant direct role in how they judged IS quality. While negative affect significantly moderated the relationship between experienced usefulness and how individuals perceived the three IS quality measures (i.e., information quality, system quality, and service quality), positive affect did not moderate this relationship. Finally, we theorize about the differential role that affect has on how individuals perceive the three IS quality measures depending on their affect infusion potential. We conclude by discussing our study’s theoretical and practical implications

Psychological Contracts in Information Exchanges

Information assets continue to grow in importance of contribution to economic activity. Many emergent businesses, including Google, Amazon and Facebook, leverage crowd-sourced information assets as essential pillars supporting their business models. The appropriation of rights to information assets is commonly done through legal contracts. In practice this approach often fails to prevent conflicts between the information contributors and the companies claiming information rights. In research presented here I attempt to understand when and why the conflicts arise. I draw on psychological contract theory and I develop the framework of psychological contracts in information exchanges. I propose that intellectual property and privacy expectancies comprise core domains of psychological contracts in information exchanges. The proposed framework predicts that perceived breach of expectancies in relation to intellectual property rights and/or privacy triggers the affective experience of psychological contract violation characterized by feelings of anger and betrayal which undermines the sustainability of information exchanges. I also develop and evaluate a nomological network of antecedents and consequences associated with perceptions of a psychological contract breach in information exchanges. I investigate the effects of psychological ownership of information and privacy concerns as antecedents of perceived breach of intellectual property rights and privacy respectively. I also evaluate the attitudinal and behavioral adjustments which follow the affective experience of psychological contract violation. I examine the effects of psychological contract violation on commitment and cynicism attitudes and I use the exit, voice, loyalty and neglect typology to evaluate the behavioral outcomes which result from psychological contract violations. I evaluate the proposed framework in the context of information exchanges on a social networking site by surveying 598 Facebook users. The empirical data support the core hypotheses in proposed framework and indicate that perceptions of a privacy breach and/or an intellectual property breach trigger the affective experience of a psychological contract violation which is most strongly associated with exit intentions. These findings point to the critical role of psychological contracts in influencing the sustainability of information exchanges and offer a novel theoretical lens for examining sustainability of information exchanges across different contexts

Factors that Influence the use of Mobile Banking in Lebanon: Integration of UTAUT2 and 3M Model

The current study proposed a conceptual model that explains what influence the use of mobile banking in Lebanon from customer perspective. The basis for this framework is the integration of the 3M model of motivation and personality and the unified theory of acceptance and use of technology two (UTAUT2). Results obtained demonstrated a link between personality traits, motivational factors and behaviour as proposed by the 3M model. Empirically, use behaviour of mobile banking by Lebanese individuals was significantly influenced by effort expectancy, facilitating conditions, hedonic motivation, need for cognition, need for structure, need for affiliation, proactive personality, neuroticism, and agreeableness. However performance expectancy, social influence, general self-efficacy, extraversion, conscientiousness, and openness to experience did not have a significant influence over use behaviour. Thus this study extends the theoretical model of UTAUT2 by incorporating personality constructs. More in particular, it highlights the importance of psychological aspects in predicting technology acceptance behaviour

An Integrated Theoretical Model of Information Systems Success/Technology Adoption for Systems Used by Employees in the 4 And 5-Star Full-Service Hotel Sector in the UK

This study aspires to combine several components of extant theoretical frameworks of Information Systems (IS) evaluation and develop a new mechanism/model, the Integrated IS Success/Technology Adoption Model, which can be applied in the context of the 4 and 5-star UK hotel industry. It is hoped that this new model can reliably measure the IS Success and technology adoption of the technological innovations used by hotel employees. Current research tends to concentrate on general emerging IS trends such as Information Communication Technologies (ICTs), including mobile and virtual reality applications. Even though there is abundant research on Information Systems used by hotel customers, the numbers of available published material seem to diminish when it comes to IS evaluation from the viewpoint of hotel employees. To complicate matters even further, most hotel employee-related studies originate from the USA or Southeast Asia. Aiming to combat this distinct shortage in academic papers, the present thesis recognises the evident research gap and seeks to fill it by presenting a study that is pertinent to the realities of hotel employees working in 4 and 5-star fullservice hotels in the UK. A major difference between a customer/guest use of IS and an employee use is that the former does not have to use a hotel’s systems; however, this is not the same with employees, for whom daily system use is compulsory as part of their jobs. Therefore, different metrics apply for each subset. iii The secondary research makes every effort to showcase a comprehensive account of IS evaluation approaches, starting from general strategies and frameworks to the breakdown of specialised IS success and technology adoption models and their dimensions. The primary research incorporates 28 (two sets of 14) interviews with hotel department managers in order to corroborate existing or identify new IS evaluation dimensions and subthemes. The interview analysis produces two previously unexploited by the literature themes that have a major impact on System Quality, one of the central dimensions of IS Success. The key contribution of the current study is the Integrated IS Success/Technology Adoption Model, developed through corroborating the interview findings with the literature review outcomes. The Model is based on two prominent IS evaluation models, the IS Success Model (DeLone and McLean, 1992) and the Technology Acceptance Model (Davis, 1989). The originality of the Model springs from the fusion of these two frameworks, but also from the modifications added. For example, the proposed model features Social Norms, a dimension that permeates the Theory of Actioned Reason (Fishbein and Ajzen, 1975). Other additions include the use of IT training, senior management support, and facilitating conditions as external variables. Future research efforts could perhaps concentrate on testing and validating the proposed research model by use of quantitative methods in the form of a research questionnaire that would obtain the opinions of hotel line employees about the systems they work with on a daily basis