Pro-socially motivated interaction for knowledge integration in crowd-based open innovation

Purpose: The purpose of this paper is to study how the online temporary crowd shares knowledge in a way that fosters the integration of their diverse knowledge. Having the crowd integrate its knowledge to offer solution-ideas to ill-structured problems posed by organizations is one of the desired outcomes of crowd-based open innovation because, by integrating others’ knowledge, the ideas are more likely to consider the many divergent issues related to solving the ill-structured problem. Unfortunately, the diversity of knowledge content offered by heterogeneous specialists in the online temporary crowd makes integration difficult, and the lean social context of the crowd makes extensive dialogue to resolve integration issues impractical. The authors address this issue by exploring theoretically how the manner in which interaction is organically conducted during open innovation challenges enables the generation of integrative ideas. The authors hypothesize that, as online crowds organically share knowledge based upon successful pro-socially motivated interaction, they become more productive in generating integrative ideas. Design/methodology/approach: Using a multilevel mixed-effects model, this paper analyzed 2,244 posts embedded in 747 threads with 214 integrative ideas taken from 10 open innovation challenges. Findings: Integrative ideas were more likely to occur after pro-socially motivated interactions. Research limitations/implications: Ideas that integrate knowledge about the variety of issues that relate to solving an ill-structured problem are desired outcomes of crowd-based open innovation challenges. Given that members of the crowd in open innovation challenges rarely engage in dialogue, a new theory is needed to explain why integrative ideas emerge at all. The authors’ adaptation of pro-social motivation interaction theory helps to provide such a theoretical explanation. Practitioners of crowd-based open innovation should endeavor to implement systems that encourage the crowd members to maintain a high level of activeness in pro-socially motivated interaction to ensure that their knowledge is integrated as solutions are generated. Originality/value: The present study extends the crowd-based open innovation literature by identifying new forms of social interaction that foster more integrated ideas from the crowd, suggesting the mitigating role of pro-socially motivated interaction in the negative relationship between knowledge diversity and knowledge integration. This study fills in the research gap in knowledge management research describing a need for conceptual frameworks explaining how to manage the increasing complexity of knowledge in the context of crowd-based collaboration for innovation

Serial Integration, Real Innovation: Roles of Diverse Knowledge and Communicative Participation in Crowdsourcing

Despite a burgeoning public and scholarly interest on open innovation and crowdsourcing, how to enable members of online temporary crowd to maintain knowledge integration and innovation remains underexplored. This study seeks to understand the ways in which online crowd members collectively generate more innovative and serial integrative solutions to crowdsourced open innovation challenges. Analyzing 3,200 unique posts generated by 486 participants of 21 organization-sponsored online crowdsourcing innovation challenges, this research demonstrates that crowd members contribute more innovative solutions when being exposed to explicitly shared diverse knowledge, and that crowd members’ communicative participation acts as a catalyst for the production of both innovation and serial knowledge integration. Findings suggest that managers who seek to generate knowledge integration and innovation should endeavor to implement systems that afford high-level communicative participation, as well as encourage crowd members to make their diverse knowledge explicit while minimizing their cognitive load in knowledge sharing

Post-Pandemic Cities: An Urban Lexicon of Accelerations/Decelerations

COVID-19 has stimulated renewed societal and academic debate about the future of cities and urban life. Future visons have veered from the ‘death of the city’ to visual renderings and limited experiments with 15-minute neighbourhoods. Within this context, we as a diverse group of urban scholars sought to examine the emergent ‘post’-COVID city through the production of an urban lexicon that investigates its socio-material contours. The urban lexicon makes three contributions. First, to explore how the pandemic has accelerated certain processes and agendas while at the same time, other processes, priorities and sites have been decelerated and put on hold. Second, to utilise this framing to examine the impacts of the pandemic on how cities are governed, on how urban geographies are managed and lived, and with how care emerged as a vital urban resource. Third, to tease out what might be temporary intensifications and what may become configurational in a variety of urban domains, including governance, platforming, density, crowds, technosolutionism, dwelling, respatialisation, reconcentration, care, improvisation, and atmosphere. The urban lexicon proposes a vocabulary for delineating, describing, and understanding some of the key aspects of the emergent post-pandemic city

New culture-oriented economic development trajectories: the case study of four Dutch cities

Culture is a key ingredient of post-industrial, information-intensive economic activity. Culture-oriented economic development (COED) is emerging as a dominant paradigm, integrating the symbolic and creative elements into any aspect of the urban economy, pursuing distinction, innovativeness, and a higher level of interaction between localised individual and collective knowledge and globalising markets. This article presents a dynamic analysis of the effects of culture on the economic development trajectories of European cities. It may contribute to shed more light on the relevance of cultural industries for spatial development, addressing issues such as: cultural endowment, identity and urban competitiveness; dispersed vs. concentration; cultural participation and social inclusion. The analysis uses data collected within the ESPON project 1.3.3 and other information of qualitative and quantitative nature collected by EURICUR in occasion of a study of a sample of European cities . In this paper we present the investigation conducted in the three largest Dutch cities, Amsterdam, Rotterdam and the Hague, which are part of the city-region of the Randstand, and the fifth largest Dutch city, Eindhoven, one the most important economic and educational centres in the Netherlands.Cultural industry, urban economy, creativity, sustainable development, The Netherlands

What Sustains Individuals’ Participation in Crowdsourcing Contests?

Crowdsourcing contests have become widely adopted for idea generation and problem-solving in various companies in different industries. The success of crowdsourcing depends on the sustained participation and quality-submissions of the individuals. Yet, little is known about the factors that influence individuals’ continued participation in these contests. We address this issue, by conducting an empirical study using data from an online crowdsourcing contest platform, Kaggle, which delivers data science and machine learning solutions and models to its clients. The findings show that the community activities and team activities do not contribute to motivating the continued participation, but tenure does significantly affect the continued participation. We also found statistically significant effects of amount of prize, number of competitions, previous team performance, and competition duration on individuals sustained participation in crowdsourcing contests. This research contributes to the literature by identifying the factors influencing individuals’ sustained participation in crowdsourcing contests

Governing Actor Networks in an Emerging Crowdsourcing Ecosystem

Organisations harness the wisdom of community to solve problems or create new knowledge. Multiple organisations, diverse communities and multiple platforms are forming ecosystems to co-create value. We observe that Libraries, Archives, Galleries and Museums are forming collaborative crowdsourcing ecosystems to curate knowledge and create knowledge that ecosystem-wide stakeholders can use. However, despite the collaborative nature of crowdsourcing, various tensions arise among actors that hinder effective outcomes. Through a qualitative case study, we identify crowdsourcing actor networks and explore their tensions that hinder effective outcomes. We propose a strategic governance approach to foster crowdsourcing-based collaboration in a complex and dynamic ecosystem to create and capture value. This study presents a shift in the traditional schema of structured hierarchical governance of crowdsourcing projects to unstructured non-hierarchical governance of a multi-actor crowdsourcing ecosystem. The value propositions of crowdsourcing ecosystem actors networks are value co-creation, resource sharing, collective ownership, and mutual dependency

Visible Collective and Self-Management Along with Secret Gardens: The Landscape For Distributed Innovation Organizations In Competitive Environments

Hyperloop Transportation Technologies, Inc. (HYPERLOOPTT) is a global crowd-based innovation startup competing in the hyperloop industry. HYPERLOOPTT distinguishes itself from the competition by not simply engineering a hyperloop but also designing sociotechnical systems and practices that enable them to push the use of a distributed innovation system to the extreme. HYPERLOOPTT faces two sources of competition: against other organizations in the hyperloop industry, and against other claims on the time of its largely part-time contributors. We conducted an ethnographic analysis of the coordination practices of the organization, concluding that HYPERLOOPTT is effectively competing on both fronts by creating the means for visible collective and self-management of knowledge as well as by secretly walling in intellectual property, making the walls and their contents invisible. The invisibility of IP walls seems to avoid inhibiting collaboration among part-time contributors since their lack of awareness reduces any frustration that might arise if they knew important information for their work was being withheld. We draw implications for theory on distributed innovation systems in market-oriented organizations

Legitimate Peripheral Participation and Value Creation in Online Knowledge Sharing Communities

Online knowledge sharing communities require contributions and active participation to thrive, yet all participation is not equal. Community members well-socialized in the community are more likely to make stronger contributions. In this paper, we theorize about how legitimate peripheral participation of new online knowledge sharing community members can drive different types of contributions and potentially generate value for the community. We conduct an agent-based simulation analysis of different configurations of legitimate peripheral participation to explore our theoretical arguments. We find, in general, that increased requirements for legitimate peripheral participation of new members drive quality contributions and generates value for the community. However, we also find that there is an inflection point where too many such demands may stifle contributions and impede value creation in these communities