Governing Actor Networks in an Emerging Crowdsourcing Ecosystem

Abstract

Organisations harness the wisdom of community to solve problems or create new knowledge. Multiple organisations, diverse communities and multiple platforms are forming ecosystems to co-create value. We observe that Libraries, Archives, Galleries and Museums are forming collaborative crowdsourcing ecosystems to curate knowledge and create knowledge that ecosystem-wide stakeholders can use. However, despite the collaborative nature of crowdsourcing, various tensions arise among actors that hinder effective outcomes. Through a qualitative case study, we identify crowdsourcing actor networks and explore their tensions that hinder effective outcomes. We propose a strategic governance approach to foster crowdsourcing-based collaboration in a complex and dynamic ecosystem to create and capture value. This study presents a shift in the traditional schema of structured hierarchical governance of crowdsourcing projects to unstructured non-hierarchical governance of a multi-actor crowdsourcing ecosystem. The value propositions of crowdsourcing ecosystem actors networks are value co-creation, resource sharing, collective ownership, and mutual dependency

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