Inter-organizational fault management: Functional and organizational core aspects of management architectures

Outsourcing -- successful, and sometimes painful -- has become one of the hottest topics in IT service management discussions over the past decade. IT services are outsourced to external service provider in order to reduce the effort required for and overhead of delivering these services within the own organization. More recently also IT services providers themselves started to either outsource service parts or to deliver those services in a non-hierarchical cooperation with other providers. Splitting a service into several service parts is a non-trivial task as they have to be implemented, operated, and maintained by different providers. One key aspect of such inter-organizational cooperation is fault management, because it is crucial to locate and solve problems, which reduce the quality of service, quickly and reliably. In this article we present the results of a thorough use case based requirements analysis for an architecture for inter-organizational fault management (ioFMA). Furthermore, a concept of the organizational respective functional model of the ioFMA is given.Comment: International Journal of Computer Networks & Communications (IJCNC

+SPACES: Serious Games for Role-Playing Government Policies

The paper explores how role-play simulations can be used to support policy discussion and refinement in virtual worlds. Although the work described is set primarily within the context of policy formulation for government, the lessons learnt are applicable to online learning and collaboration within virtual environments. The paper describes how the +Spaces project is using both 2D and 3D virtual spaces to engage with citizens to explore issues relevant to new government policies. It also focuses on the most challenging part of the project, which is to provide environments that can simulate some of the complexities of real life. Some examples of different approaches to simulation in virtual spaces are provided and the issues associated with them are further examined. We conclude that the use of role-play simulations seem to offer the most benefits in terms of providing a generalizable framework for citizens to engage with real issues arising from future policy decisions. Role-plays have also been shown to be a useful tool for engaging learners in the complexities of real-world issues, often generating insights which would not be possible using more conventional techniques

High-Performance Cloud Computing: A View of Scientific Applications

Scientific computing often requires the availability of a massive number of computers for performing large scale experiments. Traditionally, these needs have been addressed by using high-performance computing solutions and installed facilities such as clusters and super computers, which are difficult to setup, maintain, and operate. Cloud computing provides scientists with a completely new model of utilizing the computing infrastructure. Compute resources, storage resources, as well as applications, can be dynamically provisioned (and integrated within the existing infrastructure) on a pay per use basis. These resources can be released when they are no more needed. Such services are often offered within the context of a Service Level Agreement (SLA), which ensure the desired Quality of Service (QoS). Aneka, an enterprise Cloud computing solution, harnesses the power of compute resources by relying on private and public Clouds and delivers to users the desired QoS. Its flexible and service based infrastructure supports multiple programming paradigms that make Aneka address a variety of different scenarios: from finance applications to computational science. As examples of scientific computing in the Cloud, we present a preliminary case study on using Aneka for the classification of gene expression data and the execution of fMRI brain imaging workflow.Comment: 13 pages, 9 figures, conference pape

Trusted Computing and Secure Virtualization in Cloud Computing

Large-scale deployment and use of cloud computing in industry is accompanied and in the same time hampered by concerns regarding protection of data handled by cloud computing providers. One of the consequences of moving data processing and storage off company premises is that organizations have less control over their infrastructure. As a result, cloud service (CS) clients must trust that the CS provider is able to protect their data and infrastructure from both external and internal attacks. Currently however, such trust can only rely on organizational processes declared by the CS provider and can not be remotely verified and validated by an external party. Enabling the CS client to verify the integrity of the host where the virtual machine instance will run, as well as to ensure that the virtual machine image has not been tampered with, are some steps towards building trust in the CS provider. Having the tools to perform such verifications prior to the launch of the VM instance allows the CS clients to decide in runtime whether certain data should be stored- or calculations should be made on the VM instance offered by the CS provider. This thesis combines three components -- trusted computing, virtualization technology and cloud computing platforms -- to address issues of trust and security in public cloud computing environments. Of the three components, virtualization technology has had the longest evolution and is a cornerstone for the realization of cloud computing. Trusted computing is a recent industry initiative that aims to implement the root of trust in a hardware component, the trusted platform module. The initiative has been formalized in a set of specifications and is currently at version 1.2. Cloud computing platforms pool virtualized computing, storage and network resources in order to serve a large number of customers customers that use a multi-tenant multiplexing model to offer on-demand self-service over broad network. Open source cloud computing platforms are, similar to trusted computing, a fairly recent technology in active development. The issue of trust in public cloud environments is addressed by examining the state of the art within cloud computing security and subsequently addressing the issues of establishing trust in the launch of a generic virtual machine in a public cloud environment. As a result, the thesis proposes a trusted launch protocol that allows CS clients to verify and ensure the integrity of the VM instance at launch time, as well as the integrity of the host where the VM instance is launched. The protocol relies on the use of Trusted Platform Module (TPM) for key generation and data protection. The TPM also plays an essential part in the integrity attestation of the VM instance host. Along with a theoretical, platform-agnostic protocol, the thesis also describes a detailed implementation design of the protocol using the OpenStack cloud computing platform. In order the verify the implementability of the proposed protocol, a prototype implementation has built using a distributed deployment of OpenStack. While the protocol covers only the trusted launch procedure using generic virtual machine images, it presents a step aimed to contribute towards the creation of a secure and trusted public cloud computing environment