Business process reengineering role in electronic government

Business Process Reengineering (BPR) came up as a key concept in the 1990s, with a high impact on management and transactions of private companies. However, it has not been so well accepted in public administration. Nowadays, many projects for changes in government are related to electronic government. According to this, this article discusses the role of BPR in this context, its contribution to this kind of initiative, and if it is a required element to go forward. Also, the difficulties in carrying out the BPR in the particular case of e-government are analyzed, taking into account the characteristics of this kind of project, the stages that are generally involved and the environment in which it is performed. Finally, a basic structure for the development of egovernment is provided, specifying the insertion of BPR for reaching a more efficient, effective and foreseeable management of new projects.The past and the future of information systems: 1976-2006 and beyondRed de Universidades con Carreras en Informática (RedUNCI

Barriers to IT-driven Governmental Transformation

A number of separate studies have concluded that governmental organizations could greatly improvetheir efficiency as well as their quality of service by embracing state of the art IT. However, in realityfew of the potential benefits are actually leveraged. Even those organizations that have succeeded inestablishing online service delivery often fail in transformational aspects such as service orientationand a networked organizational structure. This paper adds to the theoretical body of TransformationalGovernment by a longitudinal study of barriers to IT-driven change in a European Customsorganization. In a first workshop we identified sixty-two potential barriers, which were later assessedto understand their impact on the transformation process. Our findings show that some of the barrierscould not be controlled within the project, thereby framing the ‘window of opportunity’ anddetermining the outcome of the transformation process. We also found differences in the importance ofovercoming the barriers and in the mechanisms that influenced organizational transformation

THE RELATIONSHIP OF IS AND LAW - INSIGHTS INTO THE GERMAN ONLINE CAR REGISTRATION CASE

The mutual influence of Information Systems (IS) and law can be observed in projects of various industry sectors, but it seems to be prevalent in e-Government projects. Existing IS research in the field of e-Government suggests that the relationship between these two worlds has high potential for conflict and can be crucial for a project?s success. But an in-depth analysis of this specific relationship is still missing. We observed the German e-Government project ?online car registration? with a case study research approach. During the case analysis we developed a framework for the description and classification of the relationship of IS and law. The frameworks dimensions are the perceived influence direction (IS -\u3e Law, Law -\u3e IS, IS \u3c--\u3e Law), the perceived influence character (Positive, Negative, Ambivalent) and the perceived influence impact (Restrictive, Demanding, Enabling). We use this framework to structure the case and to derive project management recommendations on how to manage the relationship of IS and law in e-Government projects. The framework can further be used as a basis for a more in-depth systematic literature analysis or empirical case analyses

Does Your Business Process Management (Still) Fit the Market? – A Dynamic Capability Perspective on BPM Strategy Development

Business Process Management (BPM) can be viewed as a set of techniques to integrate, build, and reconfigure an organization‟s business processes for the purpose achieving a fit with the market environment. While business processes are rather stable in low-dynamic markets, the frequency, quality, and importance of business process change amplifies with an increase in environmental dynamics. Taking the public sector example, we recognize that market dynamics can change over time (market dynamic shift), here: increase. We show that existing designs of BPM might not be able to cope with the mounting frequency and quality of business process change (market-BPM-misfit). On the basis of a qualitative in-depth case study, we provide evidence that a major cause for such misfit lies in ineffective (second order) organizational learning. We contribute to the literature by applying the Resource-Based View and Dynamic Capability framework to the case of BPM in order to better understand shifts in market dynamics and their consequences for BPM effectiveness. Practitioners find a proposal for identifying, understanding, and reacting to a market-BPM-misfit and for developing market-oriented BPM strategy

Business process reengineering role in electronic government

Business Process Reengineering (BPR) came up as a key concept in the 1990s, with a high impact on management and transactions of private companies. However, it has not been so well accepted in public administration. Nowadays, many projects for changes in government are related to electronic government. According to this, this article discusses the role of BPR in this context, its contribution to this kind of initiative, and if it is a required element to go forward. Also, the difficulties in carrying out the BPR in the particular case of e-government are analyzed, taking into account the characteristics of this kind of project, the stages that are generally involved and the environment in which it is performed. Finally, a basic structure for the development of egovernment is provided, specifying the insertion of BPR for reaching a more efficient, effective and foreseeable management of new projects.The past and the future of information systems: 1976-2006 and beyondRed de Universidades con Carreras en Informática (RedUNCI

E-Government implementation Challenges: A Case study

The purpose of this paper is to explore empirically the implementation of e-government in a developing country in the Gulf Cooperation Countries (GCC) and the key challenges that influence implementation. A case study (using interview-based research) was undertaken within the State of Qatar. After reviewing the available literature, the paper first proposes a conceptual model, which was then used to explore e-government related change by considering the key forces influencing implementation from an organisational, technological, social and political context. The empirical results confirmed previously findings in literature and identified a number of new issues that were influencing e-government implementation in Qatar which were not explicitly discussed in prior e-government research

Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: towards a Platform Assessment Framework (PAF)

The concept of “Government as a Platform” (GaaP) (O'Reilly, 2009) is coined frequently, but interpreted inconsistently: views of GaaP as being solely about technology and the building of technical components ignore GaaP's radical and disruptive embrace of a new economic and organisational model with the potential to improve the way Government operates – helping resolve the binary political debate about centralised versus localised models of public service delivery. We offer a structured approach to the application of the platforms that underpin GaaP, encompassing not only their technical architecture, but also the other essential aspects of market dynamics and organisational form. Based on a review of information systems platforms literature, we develop a Platform Appraisal Framework (PAF) incorporating the various dimensions that characterise business models based on digital platforms. We propose this PAF as a general contribution to the strategy and audit of platform initiatives and more specifically as an assessment framework to provide consistency of thinking in GaaP initiatives. We demonstrate the utility of our PAF by applying it to UK Government platform initiatives over two distinct periods, 1999–2010 and 2010 to the present day, drawing practical conclusions concerning implementation of platforms within the unique and complex environment of the public sector.Non

The role of management information systems in measuring organisational performance in the KwaZulu-Natal Department of Art and Culture

Thesis (MPA)--Stellenbosch University, 2015.ENGLISH ABSTRACT: Government departments collect process and use information for planning and reporting to comply with diverse legislation at operational and strategic level. Information systems play an important role in the collection and processing of information, making it possible to process large quantities of information, and synchronise and share it. Management information systems are used to process information both at strategic and operational level to monitor activities, assess and plan new services, and monitor trends which enable senior managers to effectively manage the strategic direction of an organisation. Management information systems play an important role in measuring organisational performance. The purpose of the study was to describe the role of management information systems (MIS) in measuring organisational performance in the KwaZulu-Natal Department of Arts & Culture. A case study approach was used to investigate the research problem. Managers of the core programmes of the department were included in the study. Faceto- face interviews and self-administered questionnaires were used to collect data. The study concluded that the role of MIS in measuring organisational performance was limited in the department. The department did not have an integrated PMIS (performance management information system) or adequate capacity to develop and manage such a system. The study recommends that the department should formalise its performance measurement framework and build capacity to fully implement a PMIS. Further studies should include participants who are not in management and should examine the records management systems in greater detail.AFRIKAANSE OPSOMMING: Staatsdepartemente versamel, verwerk en gebruik inligting vir beplanning en verslagdoening om aan ’n verskeidenheid wetsvereistes op bedryfs- en strategiese vlak te voldoen. Inligtingstelsels speel ’n belangrike rol in die versameling en verwerking van inligting en maak dit moontlik om groot hoeveelhede inligting te verwerk, te sinchroniseer en te deel. Bestuursinligtingstelsels word gebruik om inligting op sowel strategiese as bedryfsvlak te verwerk ten einde werksaamhede te moniteer, nuwe dienste te beoordeel en te beplan, en tendense dop te hou wat senior bestuurders in staat stel om die strategiese rigting van ’n organisasie doeltreffend te bestuur. Bestuursinligtingstelsels vervul ook ’n belangrike funksie in die meting van organisatoriese prestasie. Die doel van hierdie studie was om die rol van bestuursinligtingstelsels (BIS) in die meting van organisatoriese prestasie in die KwaZulu-Natalse Departement van Kuns en Kultuur te beskryf. ’n Gevallestudiebenadering is gevolg om die navorsingsprobleem te ondersoek. Bestuurders van die kernprogramme van die departement is by die studie ingesluit. Persoonlike onderhoude en selfvoltooiingsvraelyste is gebruik om data in te samel. Die studie kom tot die gevolgtrekking dat die rol van BIS in die meting van organisatoriese prestasie in die departement beperk is. Die departement beskik nie oor ’n geïntegreerde prestasiebestuursinligtingstelsel (PBIS) óf voldoende vermoë om so ’n stelsel te ontwikkel en te bestuur nie. Die studie beveel aan dat die departement sy prestasiebestuursraamwerk formaliseer en vermoë bou om ’n PBIS volledig in werking te stel. Verdere studies behoort ook deelnemers in te sluit wat nié bestuurslede is nie, en kan die rekordbestuurstelsels in meer besonderhede ondersoek

Factors affecting e-Government implementation and adoption in the State of Qatar

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Electronic government (e-government) has established as an effective mechanism for increasing government productivity and efficiency and a key enabler of citizen-centric services. However, e-government implementation is surrounded by organisational, technological, political and social issues, which have to be considered and treated carefully in order to facilitate this change. Conversely, from an adoption perspective, e-government services are yet to be universally accepted as a medium for accessing online public services since its inception more than a decade ago. In terms of prior research into understanding the implementation challenges and adoption factors, most existing literature focus into either the implementation context or adoption context separately and no research studies were found that take a holistic viewpoint of both implementation and adoption. Furthermore, only a few researchers have explored and reflected on the important factors that can impact e-government implementation using well founded theoretical models or frameworks. Besides, there is no universal model for e-government implementation and adoption that is applicable for all countries to ensure success, especially for developing and Gulf Cooperation Countries (GCC). Therefore, this thesis attempts to explore and investigate the key challenges that influence e-government implementation and the factors influencing citizen adoption in the state of Qatar. By simultaneously analysing and aligning the implementation issues of e-government with the adoption aspects, this study aimed to develop a better understanding of the gaps that exists between implementation and adoption. Through combining the implementation and adoption aspects of e-government, this thesis proposes a unified conceptual model which could be used as a frame of reference by government institutions that seek to implement and diffuse e-government systems in Qatar. To do so, the research draws from two well established theoretical models, Institutional Theory (for understanding implementation) and the Unified Theory of Acceptance and Use of Technology (UTAUT) model (for understanding adoption). The research adopted a multi-method approach [combining qualitative (interviews) and quantitative (survey) methods] to explore practices and experiences of implementing and adopting e-government systems in the State of Qatar

Evaluating the institutional factors affecting e-government implementation

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis focuses on e-government implementation and related institutional adoption and diffusion factors in Omani public sector organisations. With the advancement of the Internet and supporting Information and Communication Technologies, e-government has emerged as an effective means of delivering government services to citizens. While most early e-government efforts were concentrated on developed countries, in the recent past, it has also become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. However, compared to the West, the progress of e-government implementation and diffusion has been laggard in the Middle East region. The Sultanate of Oman is one such example, where, although large investments have been made since 2003 to facilitate the implementation of its electronic services, limited progress has been made in terms of realising fully functional e-government. The aim of this thesis is to examine the institutional factors influencing the development and implementation of e-government in the context of Oman using case study based research. From an institutional perspective economic, political and social as well as technological issues signify the most fundamental pressures that organisations face when initiating e-government implementation led change. Using institutional theory as a conceptual lens, this thesis aims to provide a better understanding of the internal and external pressures that influence the success of e-government projects. This research identified nineteen different factors influencing the progress of the national e-government project, e-Oman, from a public sector organisational perspective. Further, a conceptual model for examining e-government implementation has been developed and evaluated empirically within the context of Oman. By doing so, this research contributes to the body of knowledge by identifying the institutional factors that contributes to the success of e-government implementation and explaining its paradoxes.Oman, Ministry of manpower, sponsored Doctoral programme in the UK 2007-201