Dynamics of performance measurement systems

Begins by creating a vision for dynamic performance measurement systems and goes on to describe the background to the work. Develops a model for integrated and dynamic performance measurement systems. Provides a critical review of existing frameworks, models and techniques against the model. Identifies that current knowledge and techniques are sufficiently mature to create dynamic performance measurement systems. The use of the dynamic performance measurement system is illustrated through a case study. Concludes with a series of lessons highlighting further research and development needs

Driving continuous improvement

The quality of improvement depends on the quality of leading and lagging performance indicators. For this reason, several tools, such as process mapping, cause and effect analysis and FMEA, need to be used in an integrated way with performance measurement models, such as balanced scorecard, integrated performance measurement system, performance prism and so on. However, in our experience, this alone is not quite enough due to the amount of effort required to monitor performance indicators at operational levels. The authors find that IT support is key to the successful implementation of performance measurement-driven continuous improvement schemes

TRIZ: an alternate way to solve problem for student

Inventive problem solving is an alternative way of solving problem for student. 60 years ago, in 1956, Altshuller published a new, constructive and methodical approach ideas on problem solving to offer to the world. Even though TRIZ originally meant for fields of industry domains, it has solved problems in other field using some common principles. Thus, this methodology has spread to over 35 countries across the world. It is now being taught in several universities and it has been applied by a number of global organizations who have found it particularly useful to solve their problem. In 2017, KSSM curriculum has been revised to cope up this 21st century demand. This paper is a potentially useful for TRIZ beginner, as an alternative to solve problem comparable to common problem solving method. This paper also discussed the limitation of other common problem method which leads the advantages of using TRIZ

A framework to review performance measurement systems.

This paper describes a structured review framework for managing business performance. The framework entails the review of both business performance, including thestrategic relevance of the measures, as well as the efficiency and effectiveness of the performance measurement system itself. A range of approaches and tools are employed in the framework which features a review card providing a high level view of the review process, showing the different types of review perspectives and their interactions

The Allocation of Merit Pay in Academia: A Case Study

This paper investigates whether the widespread awarding of faculty merit pay at a large public university accurately reflects productivity. We show that pairwise voting on a quality standard by a committee can in theory be consistent with observed allocation patterns. However, the data indicate only nominal adherence to a quality standard. Departments with more severe compression issues are more likely to award merit pay as a countermeasure and some departments appear to be motivated by nonpecuniary incentives. Much of the variance in merit pay allocation remains unexplained. These results suggest reform is needed to improve transparency in the merit system.merit, faculty compensation

Performance measurement applications within the UK construction industry: A literature review

The significance of performance measurement (PM) in any organisation is long being realised. As a result PM has been incorporated in the management agenda. PM can be defined as a “process which determine how successful organisations or individuals in achieving their objectives”. Limitations of traditional performance measures challenged their application in the modern business environment. This stimulated towards a new era of PM, leading the path to the development of many PM frameworks. Research done during the past decades, revealed many issues in the UK construction industry. Thus, the industry is under tremendous pressure to improve its performance. This paper provides a literature review on the current applications in PM, highlighting the limitations of traditional measures, features of good PM systems. Further, the problems in the UK construction industry and PM applications have been discussed with the aim of identifying the issues which are not addressed from the current PM applications

ASSESSING THE IMPACT OF PERFORMANCE MEASUREMENT SYSTEMS IN NORTHERN NIGERIA SMALL BUSINESSES

Small and Medium-Size Enterprise (SME) growth is on the rise in some of the world’s wealthier economies, resulting from their role play in job creation and revenue generation, through tax for local and central governments. Many SME practitioners around the world, mostly from the low and middle income countries, are mounting pressures on their governments to increase their involvement and support for the SME sector to help maintain its pace. This study aims to evaluate the impact of Performance Measurement System implementation in SMEs; it was carried out with the purpose of assessing whether PM Systems contribute positively or otherwise in SME growth. The outcomes of the study are intended to increase understanding of the impact PM Systems have on SMEs. This study employed questionnaires as a primary method for data collection

Making Government Accountable: Lessons from a Federal Job Training Program

We describe the evolution of a performance measurement system in a government job-training program. In this program, a federal agency establishes performance measures and standards for sub-state agencies. We show that the performance measurement system's evolution is at least partly explained as a process of trial-and-error, characterized by a feedback loop: the federal agency establishes performance measures, the local managers learn how to game them, the federal agency learns about gaming and reformulates the performance measures, leading to possibly new gaming, and so on. The dynamics suggest that implementing a performance measurement system in government is not a one-time challenge but benefits from careful monitoring and perhaps frequent revision.