Business process management: a bird's-eye view and research agenda.

Processes; Management; Research;

A Model-Based Approach for the Management of Electronic Invoices

The globalized market pushes companies to expand their business boundaries to a whole new level. In order to efficiently support this environment, business transactions must be executed over the Internet. However, there are several factors complicating this process, such as the current state of electronic invoices. Electronic invoice adoption is not widespread because of the current format fragmentation originated by national regulations. In this paper we present an approach based on Model-Driven Engineering techniques and abstractions for supporting the core functions of invoice management systems. We compare our solution with the traditional implementations and try to analyze the advantages MDE can bring to this specific domain

Contributions to the selection and implementation of standard software for CRM and electronic invoicing

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Maturity of Operational Procurement in the Construction Industry: A Business/IT-Alignment Perspective

Project execution in the construction industry faces major challenges, e.g. difficulty in coordination and cooperation. Operational procurement during project execution is no exception. In this paper we construct a maturity model, based on earlier work, consisting of six dimensions (goal, control, process, organization, information, technology) and five maturity stages (transactional-oriented, commercial-oriented, coordination, internal-optimized, external-optimized). The model can be used to determine the level of procurement maturity for each of the dimensions, and for the determination of a strategy for growth in the construction industry. With input from a major construction firm in the Netherlands, through simulating tooling, the model is evaluated for its contribution to growth in operational excellence. Results of the simulation show support for a relation between maturity growth and increased operational excellence

Using Electronic Invoicing to Manage Cash Forecasting and Working Capital in the Financial Supply Chain

Electronic Invoice Presentment and Payment (EIPP) can assist corporate treasurers in cash management and can be integrated with e-marketplaces and other B2B financial settlement activities. Its interactive approach to dispute resolution and robust payment options are critical if corporate financiers are to secure the advantages of B2B marketplaces and straight through processing (STP). Cash management providers used to offer corporates and banks different cash management products and services, but the launch of the Euro and increasing competition have seen these solutions converge. More sophisticated corporate treasurers are currently using state-of-the-art financial tools for cash management, and EIPP can assist these corporates in a similar manner to banks. This research builds on previous literature on EIPP and banking, and examines what drives EIPP adoption for financial treasurers in cash forecasting and cash-to-collections process and their use of EIPP techniques. Survey results from industry are discussed

Assessing Tax Reform as a Journey to Tax Administration

This study examined whether the initiatives carried out by the Directorate General of Taxation (DGT) as part of a series of tax reforms have met the characteristics of the six building blocks in the development of Tax Administration 3.0 as formulated by the OECD. The research was conducted using a literature review of the tax reform volume III that is being implemented by the DGT and of the Tax Administration 3.0 model developed by the OECD. The data in this study were secondary data collected from various reports and studies. There were several findings, including about a large number of characteristics in the ”established” phase towards Tax Administration 3.0 that were carried out and designed by the DGT. However, there were some building-block characteristics that require collaboration with other parties and so which need to be a concern of the government, such as the single identity number project for digital identification, the implementation of the pay as you earn (PAYE) system in the daily life of taxpayers, and a governance framework to increase the involvement of various stakeholders in tax administration. Keywords: OECD, Tax Administration 3.0, tax refor

The Measurement of Quality of Semantic Standards: the Application of a Quality Model on the SETU standard for eGovernment

eGovernment interoperability should be dealt with using high-quality standards. A quality model for standards is presented based on knowledge from the software engineering domain. In the tradition of action research the model is used on the SETU standard, a standard that is mandatory in the public sector of the Netherlands in order to achieve eGovernment interoperability. This results in improvement suggestions for the SETU standards, just as improvement suggestions for the quality model have been identified. Most importantly it shows that a quality model can be used for several purposes, including selecting standards for eGovernment interoperability