454,183 research outputs found

    PENGARUH MODAL MANUSIA, MODAL STRUKTURAL, DAN MODAL PELANGGANTERHADAP KINERJA BISNIS

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    Abstract:This study aims to analyze the implementation effect of human capital, structural capital, and customer capital to business performance (Study on SMEs in Surabaya). The dependent variable in this study is business performance and the independent variable is human capital, structural capital, and customer capital. The data in this study consist of the primary data that taken from questionnaires distributed directly to the 52 respondents from SMEs in Surabaya. The hypothesis in this study were analyzed using analysis techniques of multiple linear regression analysis with the help of software SPSS 16.0 for Windows.The results of this research showed that human capital, structural capital, and customer capital have positive and significant impact on business performance, meanwhile intellectual capital (human capital together with customer capital and structural capital) have positive and significant impact on business performance. Keywords: intellectual capital, human capital, structural capital, customer capital, and business performance

    ANALISIS PENGARUH IMPLEMENTASI KNOWLEDGE CREATION, HUMAN CAPITAL, CUSTOMER CAPITAL, DAN STRUCTURAL CAPITAL TERHADAP BUSINESS PERFORMANCE (Studi Kasus pada PT Bank Pembangunan Daerah Jawa Tengah)

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    This study aims to analyze the implementation effect of knowledge creation, human capital, customer capital and structural capital to business performance (case study on Regional Development Bank of Central Java Limited Company). This research is based the importance of creating new knowledge (knowledge creation) which will result in innovation to manage intellectual capital (human capital, customer capital, structural capital) well so as to create competitive advantage and improve the performance of the company at PT Bank Central Java. Exogenous / independent variable in this study is knowledge creation. Endogenous variable / dependent is human capital, customer capital, structural capital and business performance. The data in this study consist of the primary data that taken from questionnaires distributed directly to the respondent. Data collected from 65 respondents who are employees in various divisions of PT Bank Central Java. The hypothesis in this study were analyzed using analysis techniques PLS (Partial Least Square) trough the smartPLS software. The results showed that, knowledge creation have positive and significant effect on human capital, human capital have positive and significant impact on customer capital, human capital have positive and significant impact on structural capital, customer capital have positive and significant impact on structural capital. Meanwhile, for the customer capital have negative and no significant impact on business performance, and structural capital have positive and significant impact on business performanc

    Interactions Between Price Setting and Capital Investment in a Customer Market

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    In this essay a customer market model is constructed, where an entrepreneur-owned firm has two choice variables, namely the customer stock and the capital stock. The firm is assumed to be completely credit rationed and the investment procedure is characterised by time-to-build. The model is solved numerically to yield steady state paths for the ratio of customers to capital, investments and price. A comparative statics analysis is carried out so as to find out how price and investments respond to exogenous shocks. The model is also tested empirically with data for the Swedish manufacturing sector. The results from the theoretical model point to a close relationship between price setting and investment decisions, which is then confirmed by the empirical investigation.Price Setting; Customer Markets; Investments

    The impact of customer assisted knowledge production capacity on customer capital in a knowledge-based center

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    Purpose: The purpose of this research is to investigate the impact of customer-assisted knowledge production capacity on customer capital. Research methodology: The statistical population of the study consisted of 70 managers, researchers and experts of a scientific center and the statistical sample was counted and estimated 70 persons. The research instrument of the researcher-made questionnaire consists of six dimensions: ability to identify customer needs, create and manage a customer information system, customer loyalty, market share, customer service capability and target customer identification. The validity of the questionnaire was estimated 0.94%. Results: The results show that the impact of customer knowledge production capacity on all dimensions of customer capital is significant. Also, most influential among customer capital factors is customer service capability. Finally, by confirming the research hypotheses, suggestions were made based on the results of the research to improve the client's capital of the statistical society. Limitation: This research only described Knowledge Based Center. Contribution: Organizations realized that relying on existing knowledge alone was not enough to compete in a competitive environment, and went beyond the boundaries of their organization to acquire knowledge. Organizations considered customers as a very useful and knowledgeable resource, and activities should be done to interact with customers in leading organizations. Keywords: Customer assisted knowledge production capacity, Customer capital, Intellectual capital, Knowledge managemen

    Pengaruh Human Capital, Structural Capital Dan Customer Capital Terhadap Produktivitas Perusahaan Sumber Usaha Karawo Gorontalo

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    Tinggi rendahnya produktivitas sangat dipengaruhi oleh berbagai faktor yang bisa berasal dari dalam maupun dari luar lingkup organisasi. Sehubungan dengan produktivitas perusahaan, ketiga unsur produktivitas Human Capital, Structural Capital dan Customer Capital memiliki peran yang sangat penting. Salah satu upaya yang dapat dilakukan perusahaan dalam meningkatkan produktivitasnya adalah melalui investasi pada intellectual capital, berupa sumber daya manusia (SDM). Adapun tujuan penelitian ini adalah untuk mengetahui Pengaruh Human Capital, Structural Capital dan Customer Capital Terhadap Produktivitas Perusahaan Sumber Usaha Karawo Gorontalo yang telah dilaksanakan di perusahaan Sumber Usaha Karawo pada bulan Maret hingga April 2022. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif. Populasi terdiri dari pemilik dan karyawan Perusahaan Sumber Usaha Karawo Gorontalo dengan total sample 84 orang, yang merupakan sample jenuh. Hasil penelitian menunjukkan bahwa: 1) Secara bersama-sama variabel human capital, structural capital dan customer capital berpengaruh positif dan sangat singinifikan terhadap produktivitas Perusahaan Sumber Usaha Karawo. 2) Variabel human capital berpengaruh positif dan singinifikan terhadap produktivitas Perusahaan Sumber Usaha Karawo. 3) Variabel structural capital berpengaruh positif dan singinifikan terhadap produktivitas Perusahaan Sumber Usaha Karawo. 4) Variabel customer capital berpengaruh positif dan sangat singinifikan terhadap produktivitas Perusahaan Sumber Usaha Karawo. 5) Variabel customer capital merupakan variabel yang memiliki pengaruh dominan terhadap produktivitas Perusahaan Sumber Usaha Karawo.  Berdasarkan pada hasil penelitian ini, diharapkan Perusahaan Sumber Usaha Karawo lebih memperhatikan pada variabel human capital, structural capital dan customer capital yang saat ini dimiliki agar tetap dapat bersaing dan juga untuk meningkatkan produktivitasnya

    PENGARUH INTELLECTUAL CAPITAL TERHADAP KINERJA PERUSAHAAN (Studi pada Perusahaan Manufaktur yang Terdaftar di Bursa Efek Indonesia Tahun 2011-2014)

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    The purpose of this study is to provide empirical evidence about the effects of intellectual capital, identified using an input-process-output concept of human, customer, innovative and process capitals, on company performances. From a resource-based and intellectual capital perspective, the structural path model is applied to financial data to analyze the relationships among the four components of intellectual capital, as well as the causal effects of intellectual capital on company performance. Data that used in this study is secondary data from financial reporting in 2011-2014 which were obtained from Indonesia Stock Exchange (IDX). Population of this study are manufacturing companies that listed in Indonesia Stock Exchange from 2011-2014. Sample of this study are twenty five companies. Samples were taken by purposive sampling method which based on certain criteria. The results of this study shows that not all of intellectual capital component have significant effect to company performance. Innovation capital have positve and significant effect to customer capital and human capital. Process capital have negative and significant effect to customer capital. Human capital have positive and significant effect to company performance but not significant to customer capital. Customer capital have positive and significant effect to company performance

    Investigation of Intellectual Capital and Organisational Performance in Supply Chain Management: Modification of the Diamond Specification Model

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    Abstract—This study aims to examine the association between intellectual capital— which is described as the interrelationship between human capital, customer capital and structural capital—with organisational performance in supply chain managements of the banks and financial institutions in Bali Province, Indonesia. Data were collected using a self-administered questionnaire by considering the supply chain process. A total of 500 questionnaires was sent to general managers of banks and financial institutions in Bali Province. A total of 109 questionnaires was returned and analysed (a 21.80% response rate). The analysis was performed using covariance-based structural equation modelling with AMOS 21.0 software. The findings show that human capital is positively significantly associated with customer capital and structural capital. The findings also show that customer capital is positively not significantly associated with structural capital.  Whereas, human capital, customer capital, and structural capital are positively not significantly associated with organisational performance

    Pengaruh Human Capital Terhadap Business Performance Melalui Customer Capital

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    The purpose o f this research is to investigate the effect o f human capital on business performance with customer capital as the intervening variable. Samples used in this research are commodity export companies listed in The Industry and Trade Provincial Office o f West Sumatera. Data used for this research was collected from financial managers and personnel managers that completing and returning the questionnaire. Data collected by mail survey and contact person with 70 questionnaire and respon rate 38 questionnaires (54%). Analysis conducted by path analysis technique and software SPSS 12.00. The result shows that human capital positively but not significantly linked with customer capital; customer capital positively but not significantly linked with business performance; and human capital does not related with business performance with customer capital as the intervening variable

    INTELLECTUAL CAPITAL COMPONENTS AS CAUSES OF REGIONAL DISPARITIES. A CASE STUDY IN ROMANIA

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    Starting from a Logit model developed in the past we try to provide empirical support for counties disparities regarding intellectual capital factor influence. The study presents some correlation between economic performance, structure of activity in the county and intellectual components: human capital, organizational capital and customer capital. Because of various differences between counties we may consider that specific models are more indicated to analyze local behaviour. Also the results can give important information about association of counties by factor development and can also show the gaps between administrative organization forms with main purpose: a future more efficient investment and developmentintellectual capital, logit model, human capital, SME, structural capital, counties disparities
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