Is agile project management applicable to construction?

This paper briefly summarises the evolution of Agile Project Management (APM) and differentiates it from lean and agile production and ‘leagile’ construction. The significant benefits being realized through employment of APM within the information systems industry are stated. The characteristics of APM are explored, including: philosophy, organizational attitudes and practices, planning, execution and control and learning. Finally, APM is subjectively assessed as to its potential contribution to the pre-design, design and construction phases. In conclusion, it is assessed that APM offers considerable potential for application in predesign and design but that there are significant hurdles to its adoption in the actual construction phase. Should these be overcome, APM offers benefits well beyond any individual project

Implementing Total Quality Management in Business and Academe: A Case Study

Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are to (1) investigate differences in context and processes of each organization, (2) compare implementation events, (3) examine the facilitator\u27s role at various stages of TQM implementation, and (4) identify barriers involved with TQM implementation in each organization. Conclusions of the study are that the facilitators\u27 level of involvement in TQM implementation varied over time and at different stages of team development. Facilitators at the manufacturing firm used TQM tools and techniques more frequently than did facilitators in the academic setting. Lastly, outside facilitators had to adjust language, stories, and examples in the academic setting. They also relied heavily on an internal steering committee to plan agendas and assess the degree of acceptance by those involved in early stages of implementation

Organizational Power and Politics: More Than Meets the Eye in Program Planning

Organizational power and politics influence corporate training in ways not often discussed. This study explores the effects of organizational power and politics on program planning and how planning, with its inherent power and politics (see Cervero & Wilson, 1994a), influences the daily practices of corporate trainers. This study was informed by the literature of systems theory and constructivism. Von Bertalanffy’s (1968) general systems theory, in which the whole of a system is considered to be greater than the sum of its parts, Senge’s (1990) systems view that interrelationships within organizational structures, (not events), underlie complex situations, and Lincoln & Guba’s (1985) constructivist theory were used to explore ways in which trainers construct and modify knowledge and experiences as they plan training programs. The intent was to examine how multiple influences — which are at the heart of systems thinking and include areas such as internal and external environmental factors and corporate culture — cause trainers to understand, take action, and manage day-to-day training practices. A single case study design provided intense description and analysis of a specific group of trainers from a Canadian manufacturing company. Nine trainers and eight members of the senior management team were direct sources of the data which were gathered in focus groups, semi-structured interviews, and document reviews of company materials. A few of the conclusions that emerged from the findings include: (a) multiple influences affecting program planning are not limited to companies practicing Senge’s (1990) systems thinking approach to business; (b) management and staff share an understanding that “training” is primarily a process of facilitation which ignores additional, strategic elements of program planning (such as needs assessment, learning outcomes, program design, and evaluation); (c) perceptions of management and trainers vary on the role of trainers, leading trainers to question how training aligns with strategic goals; and (d) although rapid company growth, corporate culture, and organizational systems present traditional challenges to training, power and political factors are less obvious, influencing program planning and trainers in ways not often discussed. This study informs adult educators, organizational development practitioners, and human resources development staff about program planning from the perspectives of trainers rather than learners. It informs trainers of how practice fits into a broader organizational context in which power and political influences affect their organizations, program planning, and themselves

Towards guidelines for building a business case and gathering evidence of software reference architectures in industry

Background: Software reference architectures are becoming widely adopted by organizations that need to support the design and maintenance of software applications of a shared domain. For organizations that plan to adopt this architecture-centric approach, it becomes fundamental to know the return on investment and to understand how software reference architectures are designed, maintained, and used. Unfortunately, there is little evidence-based support to help organizations with these challenges. Methods: We have conducted action research in an industry-academia collaboration between the GESSI research group and everis, a multinational IT consulting firm based in Spain. Results: The results from such collaboration are being packaged in order to create guidelines that could be used in similar contexts as the one of everis. The main result of this paper is the construction of empirically-grounded guidelines that support organizations to decide on the adoption of software reference architectures and to gather evidence to improve RA-related practices. Conclusions: The created guidelines could be used by other organizations outside of our industry-academia collaboration. With this goal in mind, we describe the guidelines in detail for their use.Peer ReviewedPostprint (published version

DIGITAL CO-CREATION Digitalization within Service Design : Transformation from analog thinking towards digital doing

The German automotive industry has accelerated its digital transformation as OEMs (Original Equipment Manufacturers) moving from car manufacturers towards becoming mobility providers, striving for new mobility solutions like offering Mobility as a Service (MaaS), Electric Vehicles (EVs) and Self-Driving-System (SDS). OEMs focus on expanding their core product-driven businesses to access service-orientated business models, the transformation from ownership towards shared mobility. Considering internal and external factors, this requires a new set of expertise, capabilities and an underlying approach to fulfill the demands in the complexity of human-centered development and front- and backstage alignment within the organization. At the same time, Service Design as a practice has risen in attraction by industry, being recognized and increasingly requested for its integration in the functions and divisions of the organization. The scale of Service Design in influence and impact has reached professional practice, making its way from a trendy buzzword to professional practice of turning complex problems collaboratively into tangible solutions. It is seen as a powerful opportunity for combining Business, Human-Centered Design and Engineering. Service Design establishes new ways of exploring business opportunities towards agile problem-solving but focuses on the ‘doing’ side towards further implementation. The contribution of this industrial-based doctoral thesis shall define how Service Design can be deployed and implemented in the field of organizational transformation and mobility development in the era of digital transformation (Digitalization). This research approach seeks to acquire new knowledge on how the Service Design practice can be applied and executed to be perceived as a practical approach to improve the enterprise’s processes and operating procedures and also provide a strategy to grow Service Design within the organization. This research has followed developing a pilot in a lean start-up approach of build, measure, learn with various business units and brands within the Volkswagen Group, this also implies that this research case study consisted of analyzing the Volkswagen Group needs for Service Design. The ‘10X-Service Design Lab’ (10X-SDL) has been designed as the framework of a combination of modular lab space, facilitation enhanced process, methodological driven tool box, operational model in alignment with a digital workflow and workspace striving for accelerated decision making. It is based on the hypothesis that the proposed framework enhances Service Design practice and, at the same time, it increases its attractiveness for business purposes. The 10X-SDL is designed to accelerate project development in a human-centered and holistic way by an open workspace platform lead by facilitators on which project developers, participants, and stakeholders can digitally co-create products, services, systems, and strategies. This research has been conducted as a case study within the Volkswagen Group from 2015 to 2019 in cooperation with the main partners of Service Innovation Corner (SINCO) of the University of Lapland and visual collaboration software company DEON

Cognitive Computing supported Medical Decision Support System for Patient’s Driving Assessment

To smartly utilize a huge and constantly growing volume of data, improve productivity and increase competitiveness in various fields of life; human requires decision making support systems that efficiently process and analyze the data, and, as a result, significantly speed up the process. Similarly to all other areas of human life, healthcare domain also is lacking Artificial Intelligence (AI) based solution. A number of supervised and unsupervised Machine Learning and Data Mining techniques exist to help us to deal with structured data. However, in a real life, we pretty much deal with unstructured data that hides useful knowledge and valuable information inside human-readable plain texts, images, audio and video. Therefore, such IT giants as IBM, Google, Microsoft, Intel, Facebook, etc., as well as variety of SMEs are actively elaborating different Cognitive Computing services and tools to get a value from unstructured data. Thus, the paper presents feasibility study of IBM Watson cognitive computing services and tools to address the issue of automated health records processing to support doctor’s decision for patient’s driving assessment

A Gaming Laboratory to Study Distributed Collaboration Processes.

Current events present many examples of situations where a fast and coordinated response is required from many and diverse organizations and stakeholders. Technology-mediated communication and collaboration may be the only option for getting things done in situations like these. There is a real need for research on the kinds of environments and processes that best support fast response on urgent tasks for virtual teams. The paper presents the development and initial test of a gaming laboratory to study such processes. The laboratory is adaptable to different kinds of situations. We discuss the design principles and implementation of the laboratory environment, along with lessons learned from the first experiences with it

An investigation into the impact of decision support systems on strategic marketing planning practice

Relatively few companies gain the benefits from marketing planning claimed by prescriptive literature. This results from cognitive, procedural, resource, organisational, cultural and data availability barriers to effective planning. Research in other domains suggests that decision support systems (DSS) could assist in reducing some of these barriers. The research aim was therefore to examine whether and how DSS could be used to improve strategic marketing planning practice. The research method incorporated: iterative development of a DSS named EXN4AR a formative evaluation of the prototype system using a survey and a multiple-case study; and a further multiple-case study of users of other, related systems to explore the extent to which the results from the EXMAR evaluation could be generalised. The study confirms that software can play a valuable role in reducing some of the barriers to effective planning. Systems can assist with the effective application of analytical marketing tools through automated calculations, graphical display and on-line guidance, thus reducing the technical marketing knowledge required. Support for fast iteration allows these tools to be used to facilitate group strategy debates. Endeavours to move planning out of the hands of specialists and into cross-functional teams can be further aided by cross-functional analyses and by automated assistance with managing the complexity of multiple-level plans. The electronic format can support moves towards continuous planning based on a live marketing model of the business, helping the organisation to respond to internal or external changes without the constraints of the annual planning cycle. Other barriers such as cultural problems must, however, be reduced by other means. Various factors contributing to success in system implementation are identified, including top management support, sufficiently wide planning team definition, appropriate definition of planning units, sufficiently flexible planning procedures, ease of use, and a system that is seen as empowering rather than controlling