A theoretical framework for understanding trust and distrust in internet voting

Each and every case of success and failure in the implementation of internet voting is permeated by a common element: the concept of trust. Several researchers highlighted the relevance of creating trust for the successful implementation of technology [15] and, in particular, of internet voting [13]. But the concept itself is complex and challenging to define, for one fundamental reason: it is a concept of everyday social use that has been transposed to academia. When used in academic environments, the laxity of its definition [21] is problematic, because it leaves several relevant questions unanswered. Some of them are discussed briefly in this short paper, which aims to contribute to better understanding of the concept and its implication

Determinant Factors of Using E-Election in Indonesia

An Election is one of the implementations of democracy in Indonesia. However, the implementation of the election is coloured by fraud, which results in the election of less qualified parties. The purpose of this article is to determine the determinants of citizen use in the context of applying electronic electoral systems in Indonesia. This analysis aims to test the validity and linear regression with the test using SPSS using 205 respondents. This method is used due to its lack of complexity. The results of the study indicate that the influence of citizens’ intention to use an electoral system is relative advantage, compatibility and trust in the internet. The findings of the study provide further insights to researchers, citizen and governments involved. The study contributes to the growing literature on an electronic election system from Indonesia’s perspective (a developing country’s perspective)

Delone and McLean information systems success model in the public sector: A systematic review

Delone and McLean(D&M) had launched in 1992 one of the most popular models for evaluating the success factors of information systems (IS), ten years later, they suggested an updated model that incorporated certain elements that were not taken into the first model. In this paper, we have based the search on several articles, which meet a set of criteria. In fact, we found that the model of Delone and McLean has been adopted in different countries and contexts, yet in some cases, it is necessary to integrate the variables of other models or theories in order to better understand the subject and fill its voids, especially in the public sector and its specificities. The most frequently used variable in these papers was "trust", this reflects the importance of this concept when studying information systems in the public sector. Finally, we list the main items and dimensions used in these articles for each of the seven variables as well as their specificities in the public sector

DIGITAL ECONOMY AND SOCIETY – A CROSS COUNTRY COMPARISON OF HUNGARY AND UKRAINE

We live in the Digital Age in which both economy and society have been transforming significantly. The Internet and the connected digital devices are inseparable parts of our daily life and the engine of the economic growth. In this paper, first I analyzed the status of digital economy and society in Hungary, then compared it with Ukraine and made conclusions regarding the future development tendencies. Using secondary data provided by the European Commission I investigated the five components of the Digital Economy and Society Index of Hungary. I performed cross country analysis to find out the significant differences between Ukraine and Hungary in terms of access to the Internet and device use including smartphones, computers and tablets. Based on my findings, I concluded that Hungary is more developed in terms of the significant parameters of the digital economy and society than Ukraine, but even Hungary is an emerging digital nation. Considering the high growth rate of Internet, tablet and smartphone penetration in both countries, I expect faster progress in the development of the digital economy and society in Hungary and Ukraine

Citizen adoption of e-government services – Evidence from Hungary

In a citizen centric approach – which became increasingly popular in the last decade – e-government success begins with citizens starting to use e-government systems, solutions, services. In line with this our paper investigates the factors – presented by the technology acceptance literature – influencing e-government service usage, on a large representative Hungarian sample concerning a wide range of B2C public administration services. Our results imply that the Hungarian government can further increase the usage of e-government services by influencing effort expectancy, trust of internet, facilitating conditions, user experience or habits

Could on-line voting boost desire to vote? – Technology acceptance perceptions of young Hungarian citizens

In our paper we develop and test the argument that intent to i-vote (to use on-line voting systems) drives intent to vote, while intent to i-vote is influenced by four key attitudes: performance expectation, perception on ease of use, trust in the internet and trust in the government. We show that these findings contradict those which exclusively identified economical, legal, and cultural drivers to enhance democratic participation in the Central and Eastern European region. Rooted cardinally in the Technology Acceptance Model (TAM) six hypotheses were set, and then tested with partial least square (PLS) structural equation modelling. In the context of young, educated and internet-ready Hungarian voters the testing of the hypotheses has shown high level of on-line voting intent and that perception of on-line voting would enhance voting desire amongst young Hungarian internet users. Also, our findings show that performance expectation, perception on ease of use and trust in the internet are positively associated with i-voting intent

Chatbots as Part of Digital Government Service Provision – A User Perspective

Chatbots are taken up as part of digital government service provision. While the success of chatbots for this purpose depends on these being accepted by their intended users, there is a lack of knowledge concerning user perceptions of such chatbots and the implications of these for intention to use. In response to this, an exploratory qualitative interview study was conducted with 15 users of a chatbot for municipality service provision. The interviews showed the importance of performance expectations, effort expectations, and trust. In particular, while a municipality chatbot supporting service triaging may be perceived as beneficial for their availability and to provide support navigation of municipality services and information, this benefit is compared by users to the benefit of other digital government channels. On the basis of the findings, we present key implications to theory and practice, and suggest avenues for future research.acceptedVersio

Role of shared identity and agency trust in online voting among Finnish citizens

This study examined the impact of shared identity and agency trust, governmental vs. third party, on Finnish citizens' intention to vote online. Using the integrated model of shared identity and trust as a theoretical lens, a within-subject quasi-experiment was conducted to understand the impact of agency trust on intention to vote online. The model was tested using data from 248 Finnish citizens using PLS-SEM. We found that citizens’ perceptions of shared identity with online voting agencies significantly contribute to agency trust. This trust in agencies, then directly and indirectly through perceived usefulness, affects online voting intention. Perceived usefulness directly and perceived ease of use indirectly increase the intention to vote online. However, the perceived usefulness of online voting is contingent upon the voting administering agency being the government. This study contributes to the understanding of agency trust in online voting adoption in the Finnish context and highlights the role of shared identity in building citizen trust in online voting. It also emphasizes the effect of voting agency type on the perceived usefulness of online voting