Alexa as an Active Listener: How Backchanneling Can Elicit Self-Disclosure and Promote User Experience

Active listening is a well-known skill applied in human communication to build intimacy and elicit self-disclosure to support a wide variety of cooperative tasks. When applied to conversational UIs, active listening from machines can also elicit greater self-disclosure by signaling to the users that they are being heard, which can have positive outcomes. However, it takes considerable engineering effort and training to embed active listening skills in machines at scale, given the need to personalize active-listening cues to individual users and their specific utterances. A more generic solution is needed given the increasing use of conversational agents, especially by the growing number of socially isolated individuals. With this in mind, we developed an Amazon Alexa skill that provides privacy-preserving and pseudo-random backchanneling to indicate active listening. User study (N = 40) data show that backchanneling improves perceived degree of active listening by smart speakers. It also results in more emotional disclosure, with participants using more positive words. Perception of smart speakers as active listeners is positively associated with perceived emotional support. Interview data corroborate the feasibility of using smart speakers to provide emotional support. These findings have important implications for smart speaker interaction design in several domains of cooperative work and social computing.Comment: To appear in Proceedings of the ACM on Human-Computer Interaction (PACM HCI). The paper will be presented in CSCW 2022 (https://cscw.acm.org/2022

Waiting for a digital therapist : three challenges on the path to psychotherapy delivered by artificial intelligence

Growing demand for broadly accessible mental health care, together with the rapid development of new technologies, trigger discussions about the feasibility of psychotherapeutic interventions based on interactions with Conversational Artificial Intelligence (CAI). Many authors argue that while currently available CAI can be a useful supplement for human-delivered psychotherapy, it is not yet capable of delivering fully fledged psychotherapy on its own. The goal of this paper is to investigate what are the most important obstacles on our way to developing CAI systems capable of delivering psychotherapy in the future. To this end, we formulate and discuss three challenges central to this quest. Firstly, we might not be able to develop effective AI-based psychotherapy unless we deepen our understanding of what makes human-delivered psychotherapy effective. Secondly, assuming that it requires building a therapeutic relationship, it is not clear whether psychotherapy can be delivered by non-human agents. Thirdly, conducting psychotherapy might be a problem too complicated for narrow AI, i.e., AI proficient in dealing with only relatively simple and well-delineated tasks. If this is the case, we should not expect CAI to be capable of delivering fully-fledged psychotherapy until the so-called “general” or “human-like” AI is developed. While we believe that all these challenges can ultimately be overcome, we think that being mindful of them is crucial to ensure well-balanced and steady progress on our path to AI-based psychotherapy

Chironian Spring/Summer 2011

https://touroscholar.touro.edu/nymc_arch_journals/1061/thumbnail.jp

The application of sentiment analysis to a psychotherapy session : an exploratory study using four general-purpose lexicons

Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção de grau de Mestre na especialidade de Psicologia Clínica.In this study we explore the application of sentiment analysis to a complete and in-person psychotherapy session. Sentiment analysis is a text mining technique that allows for the analysis, interpretation, and visualization of textual data. We investigate how we can apply a lexicon-based approach to analyze clinical session data, using four general-purpose lexicons available within an open-source statistical programming language environment, R. We conducted our study by comparing the performance of four general-purpose lexicons to the performance of n = 52 human raters, using inter-rater reliability (IRR) and intraclass correlation (ICC) measurements. Our findings suggest there is low to moderate agreement between human ratings and lexicon generated ratings, depending on the lexicon used. There are some benefits in applying a lexicon-based sentiment analysis approach to psychotherapy session data, namely the way it efficiently processes and analyses data and allows for novel visualizations of psychotherapy data. We recommend further investigation into the application of sentiment analysis as a technique, focusing on the performance of specific-purpose lexicons. We also recommend further research into comparing the performance of lexicon-based approaches to text classification approaches to the analysis of psychotherapy data

Echoes in Bosnia and Beyond

As the twentieth anniversary of war in Bosnia—Herzegovina looms, many civilian survivors remain traumatised by the events they experienced and/or witnessed. Following the end of the war, the ensuing social and political upheaval and lack of resources have resulted in chronic emotional issues and mental health problems within the civilian population. Ongoing help has come from a British-based charitable organization—Healing Hands Network—which, since 1996, has provided hands-on therapies in and around Sarajevo to clients referred by local organizations, including the Association of Concentration Camp Victims, the Association of Civil War Victims. Women Victims of War and Mothers of Srebrenica. Some clients have received treatments for many years and the Charity has been looking into how the current or perhaps new interventions might help these clients move on

Virtual Reflexes

Virtual Reality is used successfully to treat people for regular phobias. A new challenge is to develop Virtual Reality Exposure Training for social skills. Virtual actors in such systems have to show appropriate social behavior including emotions, gaze, and keeping distance. The behavior must be realistic and real-time. Current approaches consist of four steps: 1) trainee social signal detection, 2) cognitive-affective interpretation, 3) determination of the appropriate bodily responses, and 4) actuation. The "cognitive" detour of such approaches does not match the directness of human bodily reflexes and causes unrealistic responses and delay. Instead, we propose virtual reflexes as concurrent sensory-motor processes to control virtual actors. Here we present a virtual reflexes architecture, explain how emotion and cognitive modulation are embedded, detail its workings, and give an example description of an aggression training application

Research on experiential psychotherapies

Reviews research on experiential or humanistic psychotherapies, including meta-analysis of outcome research and studies of particular change processes. Outcome meta-analysis shows large client pre-post change, as well as large controlled effects relative to untreated controls and statistical equivalence to nonexperiential psychotherapies, including CBT