Cognitive context and arguments from ontologies for learning

The deployment of learning resources on the web by different experts has resulted in the accessibility of multiple viewpoints about the same topics. In this work we assume that learning resources are underpinned by ontologies. Different formalizations of domains may result from different contexts, different use of terminology, incomplete knowledge or conflicting knowledge. We define the notion of cognitive learning context which describes the cognitive context of an agent who refers to multiple and possibly inconsistent ontologies to determine the truth of a proposition. In particular we describe the cognitive states of ambiguity and inconsistency resulting from incomplete and conflicting ontologies respectively. Conflicts between ontologies can be identified through the derivation of conflicting arguments about a particular point of view. Arguments can be used to detect inconsistencies between ontologies. They can also be used in a dialogue between a human learner and a software tutor in order to enable the learner to justify her views and detect inconsistencies between her beliefs and the tutor’s own. Two types of arguments are discussed, namely: arguments inferred directly from taxonomic relations between concepts, and arguments about the necessary an

Design and implementation of a user-oriented speech recognition interface: the synergy of technology and human factors

The design and implementation of a user-oriented speech recognition interface are described. The interface enables the use of speech recognition in so-called interactive voice response systems which can be accessed via a telephone connection. In the design of the interface a synergy of technology and human factors is achieved. This synergy is very important for making speech interfaces a natural and acceptable form of human-machine interaction. Important concepts such as interfaces, human factors and speech recognition are discussed. Additionally, an indication is given as to how the synergy of human factors and technology can be realised by a sketch of the interface's implementation. An explanation is also provided of how the interface might be integrated in different applications fruitfully

DSN human factors project

The project plan was to hold focus groups to identify the factors influencing the ease of use characteristics of software and to bond the problem. A questionnaire survey was conducted to evaluate those factors which were more appropriately measured with that method. The performance oriented factors were analyzed and relationships hypothesized. The hypotheses were put to test in the experimental phase of the project. In summary, the initial analysis indicates that there is an initial performance effect favoring computer controlled dialogue but the advantage fades fast as operators become experienced. The user documentation style is seen to have a significant effect on performance. The menu and prompt command formats are preferred by inexperienced operators. The short form mnemonic is least favored. There is no clear best command format but the short form mnemonic is clearly the worst

Getting the Right Mix: Developing a primary - secondary health provider IT interface in the Waikato District Health Board

The article presents a study on the electronic health record systems (EHR) developed by Waikato District Health Board (DHB) in New Zealand. The DHB develop EHR with the intention of integrating primary, secondary and tertiary provider information. The findings shows key issues like stability of a sound secondary health provider information technology (IT) infrastructure and basis of patient data on health industry standards

Rule Based System for Diagnosing Wireless Connection Problems Using SL5 Object

There is an increase in the use of in-door wireless networking solutions via Wi-Fi and this increase infiltrated and utilized Wi-Fi enable devices, as well as smart mobiles, games consoles, security systems, tablet PCs and smart TVs. Thus the demand on Wi-Fi connections increased rapidly. Rule Based System is an essential method in helping using the human expertise in many challenging fields. In this paper, a Rule Based System was designed and developed for diagnosing the wireless connection problems and attain a precise decision about the cause of the problem. SL5 Object expert system language was used in developing the rule based system. An Evaluation of the rule based system was carried out to test its accuracy and the results were promising

How Helpdesk Agents Help Clients

Helpdesks are an important channel for supporting users of technical products and software. This study analyses some phenomena in telephone helpdesk calls, using conversational analysis as a methodological and theoretical framework. Helpdesk calls are characterized by the common goal of the helpdesk agent and the client to understand and solve the client's problem with a particular technical device or with computer software. Both parties cooperate in a complex manner to define and diagnose the problem, and to solve it. The paper identifies the typical structure of a helpdesk call and describes a number of strategies that the participants use to make the call successful