Scrum Abandonment in Distributed Teams: A Revelatory Case

The last decade has witnessed substantial growth in the adoption of both Agile and distributed software development. However, combining Agile practices, which emphasize regular informal communication, with geographically and temporally distributed sites, which hinder regular informal communication, presents numerous challenges. Proponents of Agile, especially the Scrum project management framework, have published several case studies of successful Scrum implementations in distributed environments. However, few empirical studies examine failed or abandoned Scrum implementations. Consequently, this paper presents a revelatory case study of a geographically and temporally distributed software development team that abandoned its attempted transition to Scrum. Two factors associated with the team’s decision to abandon Scrum are identified – degradation of Scrum practices due to distribution and the undermining of the ScrumMaster’s credibility. Based on this analysis the paper proposes that task/team familiarity, group cohesion and transactive memory may be combined to understand the relationship between geotemporal distribution, process and performance

Effective Communication in Globally Distributed Scrum: A Model and Practical Guidance

A trend in information systems development is for globally distributed teams to use agile methods and frameworks such as Scrum. In globally distributed (GD) software development, a known challenge is effective team communication. Researchers, however, cannot evaluate effective communication in GD teams using Scrum unless they know what effective communication means in that context. This qualitative study contributes a theoretical model of effective communication in GD Scrum teams and practical guidance for practitioners. Ten industry professionals working in GD Scrum teams were interviewed to capture their understanding of effective communication. Qualitative content analysis was used to analyse the interviews and form a basis for the model and the practical guidance. This novel model consists of communication transparency, communication quality, and communication discipline, which together lead to the alignment of team understanding (i.e., a team-level shared mental model). This theoretical model lays the ground for future research into the effect of Scrum practices on communication in GD contexts, and the effect of communication on team and project success. For practitioners, this study contributes 11 practical actions that professionals recommend for improving and sustaining effective communication

Towards a 5c theory of communication for scrum-based distributed projects

Scrum-based distributed projects face numerous challenges and failures due geographical, dispersed, times and cultural differences. To improve the success of such software development projects, there is a need to identify factors crucial to achieving the required level of communication between the distributed stakeholders. In this paper, we reviewed the issues and challenges associated with communication in scrum-based distributed projects and explored factors that could improve communication for scrum-based distributed projects. A total number of 25 interviews were conducted in various geographical regions which helped to identify five major factors, i.e. competency, correlation, comprehension, contentment and commitment, crucial to the success of scrum-based distributed projects. Our identification of these factors presents a research and practice approach to developing a theory of communication that would help project managers, scrum masters and practitioners to improve practices while undertaking scrum-based distributed projects

Effective Communication in Globally Distributed Scrum: A Model and Practical Guidance

A trend in information systems development is for globally distributed teams to use agile methods and frameworks such as Scrum. In globally distributed (GD) software development, a known challenge is effective team communication. Researchers, however, cannot evaluate effective communication in GD teams using Scrum unless they know what effective communication means in that context. This qualitative study contributes a theoretical model of effective communication in GD Scrum teams and practical guidance for practitioners. Ten industry professionals working in GD Scrum teams were interviewed to capture their understanding of effective communication. Qualitative content analysis was used to analyse the interviews and form a basis for the model and the practical guidance. This novel model consists of communication transparency, communication quality, and communication discipline, which together lead to the alignment of team understanding (i.e., a team-level shared mental model). This theoretical model lays the ground for future research into the effect of Scrum practices on communication in GD contexts, and the effect of communication on team and project success. For practitioners, this study contributes 11 practical actions that professionals recommend for improving and sustaining effective communication

Coordinating Knowledge Work in Multi-Team Programs: Findings from a Large-Scale Agile Development Program

Software development projects have undergone remarkable changes with the arrival of agile development methods. While intended for small, self-managing teams, these methods are increasingly used also for large development programs. A major challenge in programs is to coordinate the work of many teams, due to high uncertainty in tasks, a high degree of interdependence between tasks and because of the large number of people involved. This revelatory case study focuses on how knowledge work is coordinated in large-scale agile development programs by providing a rich description of the coordination practices used and how these practices change over time in a four year development program with 12 development teams. The main findings highlight the role of coordination modes based on feedback, the use of a number of mechanisms far beyond what is described in practitioner advice, and finally how coordination practices change over time. The findings are important to improve the outcome of large knowledge-based development programs by tailoring coordination practices to needs and ensuring adjustment over time.Comment: To appear in Project Management Journa

Customising software products in distributed software development a model for allocating customisation requirements across organisational boundaries

Requirements engineering plays a vital role in the software development process. While it is difficult to manage those requirements locally, it is even more difficult to communicate those requirements over organisational boundaries and to convey them to multiple distribution customers. This paper discusses the requirements of multiple distribution customers empirically in the context of customised software products. The main purpose is to understand the challenges of communicating and allocating customisation requirements across distributed organisational boundaries. We conducted an empirical survey with 19 practitioners, which confirmed that communicating customisation requirements in a DSD context is a significant challenge. We therefore propose a model for allocating customisation requirements between a local, customer-based agile team and a distributed development team that uses a traditional development approach. Our conjecture is that the model would reduce the challenge of communicating requirements across organisational boundaries, address customers’ requirements and provide a focus for future empirical studies