Improving WASH Service Delivery in Protracted Crises: The Case of the Democratic Republic of Congo

Delivering Water, Sanitation and Hygiene (WASH) services during humanitarian emergencies and immediate recovery phases is essential for saving lives and responding to basic needs, yet choices about how WASH services are delivered can undermine future development and peace. Longer-term interventions can also overlook how they equip communities, households and government to prepare and respond to future emergencies. This is increasingly evident in protracted or recurrent crises, in which overlapping and cyclical phases of emergency, relief, recovery and development interventions coexist. In these contexts, practitioners and academics alike have acknowledged the problem of reconciling the fundamentally different institutional cultures, assumptions, values, structures and ways of working that characterise the humanitarian and the development communities.In this report, we analyse humanitarian and development approaches in a specific sector, in a particular country: WASH interventions in the Democratic Republic of Congo (DRC). We consider how and why siloes have arisen. We argue that the problem is not so much about filling a 'gap' between humanitarian and development siloes, but about aligning the principles and practices of both communities in specific contexts so that the overall response can meet changing needs and constraints. We identify a number of ways through which improved complementarity might be achieved, differentiating between national and sub-national levels

ACCESS: An Inception Report

Imagine a world in which all groups of citizens coming together to realize some public benefit measure and communicate the character and consequences of their work. Imagine further that all those groups have adopted a common reporting system that enables their individual reports to be compared, thus creating powerful descriptions of the relative and collective performance of citizen association for public benefit. Imagine, too, that this common measuring and reporting carries across to all forms of public-private partnership and corporate social responsibility. This is the world envisioned by ACCESS.For the past 18 months a growing number of concerned actors have been meeting, studying, and testing opinion around one of the great structural weaknesses in the world's institutional infrastructure -- inefficient and weak social investment markets. This inception report sets out the results of this enquiry in the form of a proposal to establish a reporting standard for nonprofit organizations seeking to produce social, environmental and, increasingly, financial returns. The ACCESS Reporting standard is one important contribution to redressing a major global system weakness, but it is certainly not the only one. Nor is it one that can operate in isolation from other initiatives. Accordingly, the ACCESS proposed plan of work involves convening a global dialogue on NGO transparency, accountability and performance with the objective of promoting ACCESS and other practical solutions to the challenges of social investment and civil society accountability.This report sets out the background and rationale for these proposals. You will meet the ACCESS sponsors and pilot project partners. Parts of the report are descriptive and analytical but other parts are necessarily theoretical and technical in nature. We make no apology for this. Part of the reason that in 2003 the world does not yet have a reporting standard for social actors is that the theory and technique have not been mastered. For those with a strong orientation toward strategy and action, however, these aspects are presented as well

Sharing Global Governance: The Role of Civil Society Organizations

This report explores the multiple roles and potential of CSOs in international policymaking and examines the strengths and weaknesses of CSOs and state-based organizations in global governance. It looks particularly closely at the resources, access, skills and experience that each group of actors brings to the table. It concludes that the infrastructure used to incorporate CSOs into the United Nations and other multilaterals must be strengthened and expanded if more integrated and effective forms of collaboration are to be developed and outlines policy recommendations how this goal can be accomplished

Security governance and networks: New theoretical perspectives in transatlantic security

The end of the Cold War has not only witnessed the rise of new transnational threats such as terrorism, crime, proliferation and civil war; it has also seen the growing role of non-state actors in the provision of security in Europe and North America. Two concepts in particular have been used to describe these transformations: security governance and networks. However, the differences and potential theoretical utility of these two concepts for the study of contemporary security have so far been under-examined. This article seeks to address this gap. It proposes that security governance can help to explain the transformation of Cold War security structures, whereas network analysis is particularly useful for understanding the relations and interactions between public and private actors in the making and implementation of national and international security policies

Five-country Study on Service and Volunteering in Southern Africa Malawi Country Report

This study on the nature and form of civic service and volunteering in Malawi followed a qualitative, descriptive research approach, drawing on information from an extensive document search, interviews with key informants responsible for supporting and/or implementing service and volunteering programmes and a focus group discussion with representatives of national and international organisations running structured service programmes, as well as those involved in district and community-based activities

Exploring operational Issues in refugees' care and integration process: the case of "SPRAR" project organisations

Several crises in many countries of the world are causing large migratory fluxes towards the most developed countries. The importance of migrants’ reception, acceptance and integration is increasing. The last phase of migration process concerns migrants’ integration, i.e. the process that start with migrants being accepted in the hosting country and end with migrants being completely integrated, i.e. autonomous both from an economic and a social point of view. Since this integration process is being slow and difficult, this research has two main objectives. The first one is to explore all the operations conducted by the organisations involved in the migrants’ integration process; the second one is to investigate about all the organisational factors that may have an impact on the integration process, with the purpose of improving it. Improving the integration process means being able to deliver services that are adequate to satisfy the migrants’ needs and expectations. With this exploratory purpose, two case studies have been conducted, in which two organisations involved in delivering services for migrants’ integration were analysed. At the end of the case studies analysis, a final framework was developed. It was found that the most important factors affecting the migrants’ integration are related to organisational capabilities, practices related to services co-design and co-creation, cooperative networks with other organisations and contextual factors like the social context in which they operate. The theoretical background about cooperative networks and operational improvement programs was crucial in order to identify these organisational factors that affect migrants’ integration

Mapping of southern security and justice civil society organisations and networks

The purpose of this mapping study is to provide the UK Department for International Development (DFID) with a quantitative and qualitative snapshot of security and justice civil society organisations (CSOs) and networks working in and across the countries investigated. CSO engagement on issues of security and justice is inherently difficult in many countries due to the nature of their governing regimes (such as where the state has authoritarian tendencies or where military regimes preside). In some cases the political space for CSOs to engage in issues of security and justice is being increasingly suppressed. Consequently, the success of donor support for security and justice CSOs often depends to a great extent on the political will of respective governments to enable CSOs to work freely. Furthermore, donors who wish to support security and justice CSOs need to take account of the extent to which donor interactions with government security and justice structures may influence the extent and quality of donor interaction with CSOs. In many countries, an understanding of security and justice as conceptualised and defined by donors is lacking amongst civil society – and an understanding of these issues as conceptualised by civil society is often lacking among donors and governments. This scenario even holds true in those countries where civil society as a whole is otherwise vibrant. Consequently, there is a need to increase the basic level of understanding on security and justice matters (both within CSOs and governments), to broaden the strategic community (those working in think tanks or engaged in policy analysis), and to support the development of research capacity and expertise in security and justice areas. Joined up approaches to security and justice work are rare in almost all contexts and common/collaborative/networking fora do not exist. Recommendations were made in almost all sub-regions stating that donor approaches should encourage collaboration at the outset between security and justice CSOs and devise schemes that reward or encourage joined up working