The Social Factory: Connecting People, Machines and Data in Manufacturing for Context-Aware Exception Escalation

Manufacturing environments are socio-technical systems \ where people have to interact with machines to achieve \ a common goal. The goal of the fourth industrial revolution is \ to improve their flexibility for mass customization and rapidly \ changing production conditions. As a contribution towards \ this goal, we introduce the Social Factory: a social network \ with a powerful analytics backend to improve the connection \ between the persons working in the production environment, \ the manufacturing machines, and the data that is created \ in the process. We represent machines, people and chatbots \ for information provisioning as abstract users in the social \ network. We enable natural language based communication between \ them and provide a rich knowledge base and automated \ problem solution suggestions. Access to complex production \ environments thus becomes intuitive, cooperation among users \ improves and problems are resolved more easily

State of the art 2015: a literature review of social media intelligence capabilities for counter-terrorism

Overview This paper is a review of how information and insight can be drawn from open social media sources. It focuses on the specific research techniques that have emerged, the capabilities they provide, the possible insights they offer, and the ethical and legal questions they raise. These techniques are considered relevant and valuable in so far as they can help to maintain public safety by preventing terrorism, preparing for it, protecting the public from it and pursuing its perpetrators. The report also considers how far this can be achieved against the backdrop of radically changing technology and public attitudes towards surveillance. This is an updated version of a 2013 report paper on the same subject, State of the Art. Since 2013, there have been significant changes in social media, how it is used by terrorist groups, and the methods being developed to make sense of it.  The paper is structured as follows: Part 1 is an overview of social media use, focused on how it is used by groups of interest to those involved in counter-terrorism. This includes new sections on trends of social media platforms; and a new section on Islamic State (IS). Part 2 provides an introduction to the key approaches of social media intelligence (henceforth ‘SOCMINT’) for counter-terrorism. Part 3 sets out a series of SOCMINT techniques. For each technique a series of capabilities and insights are considered, the validity and reliability of the method is considered, and how they might be applied to counter-terrorism work explored. Part 4 outlines a number of important legal, ethical and practical considerations when undertaking SOCMINT work

Customisable chatbot as a research instrument

Abstract. Chatbots are proliferating rapidly online for a variety of different purposes. This thesis presents a customisable chatbot that was designed and developed as a research instrument for online customer interaction research. The developed chatbot facilitates creation of different bot personas, data management tools, and a fully functional online chat user interface. Customer-facing bots in the system are rulebased, with basic input processing and text response selection based on best match. The system uses its own database to store user-chatbot dialogue history. Further, bots can be assigned unique dialogue scripts and their profiles can be customised concerning name, description and profile image. In the presented validation studies, participants completed a task by taking part in a conversation with different bots, as hosted by the system and invoked through distinct URL parameters. Second, the participants filled in a questionnaire on their experience with the bot, designed to reveal differences in how the bots were perceived. Our results suggest that the chatbot’s personality impacted how customers experienced the interactions. Therefore, the developed system can facilitate research scenarios that deal with investigating participant responses to different chatbot personas. Future work is necessary for a wider range of applications and enhanced response control.Personoitava chatbot tutkimustyökaluna. Tiivistelmä. Chatbotit yleistyvät nopeasti Internetissä ja niitä käytetään enenevissä määrin useissa eri käyttötarkoituksissa. Tämä diplomityö esittelee personoitavan chatbotin, joka on kehitetty tutkimustyökaluksi verkon yli tapahtuvaan vuorovaikutustutkimukseen. Kehitetty chatbot sisältää erilaisten bottipersoonien luonnin, apuvälineitä datan käsittelyn, ja itse botin käyttöliittymän. Järjestelmän käyttäjille vastailevat bottipersoonat ovat sääntöihin perustuvia, niiden syötteet käsitellään suoraviivaisesti ja vastaukseksi valitaan vertailun mukaan paras ennaltamääritellyn skriptin mukaisesti. Järjestelmä käyttää omaa tietokantaa tallentamaan käyttäjä-botti keskusteluhistorian. Lisäksi boteille voidaan asettaa uniikki dialogimalli, ja niiden profiilista voidaan personoida URL-parametrillä nimi, botin kuvaus ja profiilikuva. Chatbotin tekninen toiminta todettiin tutkimuksella, jossa osallistujat suorittivat annetun tehtävän seuraamalla osittain valmista käsikirjoitusta eri bottien kanssa. Tämän jälkeen osallistujat täyttivät käyttäjäkyselyn liittyen heidän kokemukseensa botin kanssa. Kysely oli suunniteltu paljastamaan mahdolliset eroavaisuudet siinä, kuinka botin käyttäytyminen miellettiin keskustelun aikana. Käyttäjätestin tulokset viittaavat siihen, että chatbotin persoonalla oli vaikutus käyttäjien kokemukseen. Kehitetty järjestelmä siis pystyy mahdollistamaan tutkimusasetelmia, joissa tutkitaan osallistujien reaktioita erilaisten chattibottien persooniin. Jatkotyö kehitetyn chatbotin yhteydessä keskittyy monimutkaisempien käyttötarkoitusten lisäämiseen ja botin vastausten parantamiseen edistyksellisemmän luonnollisen kielen käsittelyn avulla

Modeling Human Group Behavior In Virtual Worlds

Virtual worlds and massively-multiplayer online games are rich sources of information about large-scale teams and groups, offering the tantalizing possibility of harvesting data about group formation, social networks, and network evolution. They provide new outlets for human social interaction that differ from both face-to-face interactions and non-physically-embodied social networking tools such as Facebook and Twitter. We aim to study group dynamics in these virtual worlds by collecting and analyzing public conversational patterns of users grouped in close physical proximity. To do this, we created a set of tools for monitoring, partitioning, and analyzing unstructured conversations between changing groups of participants in Second Life, a massively multi-player online user-constructed environment that allows users to construct and inhabit their own 3D world. Although there are some cues in the dialog, determining social interactions from unstructured chat data alone is a difficult problem, since these environments lack many of the cues that facilitate natural language processing in other conversational settings and different types of social media. Public chat data often features players who speak simultaneously, use jargon and emoticons, and only erratically adhere to conversational norms. Humans are adept social animals capable of identifying friendship groups from a combination of linguistic cues and social network patterns. But what is more important, the content of what people say or their history of social interactions? Moreover, is it possible to identify whether iii people are part of a group with changing membership merely from general network properties, such as measures of centrality and latent communities? These are the questions that we aim to answer in this thesis. The contributions of this thesis include: 1) a link prediction algorithm for identifying friendship relationships from unstructured chat data 2) a method for identifying social groups based on the results of community detection and topic analysis. The output of these two algorithms (links and group membership) are useful for studying a variety of research questions about human behavior in virtual worlds. To demonstrate this we have performed a longitudinal analysis of human groups in different regions of the Second Life virtual world. We believe that studies performed with our tools in virtual worlds will be a useful stepping stone toward creating a rich computational model of human group dynamics

Choosing a Chatbot Development Tool

© 2021 IEEE.  Personal use of this material is permitted.  Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other worksChatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspectsThis work was partially funded by the R&D program of the Madrid Region (project FORTE, S2018/TCS4314), and the Spanish Ministry of Science (project MASSIVE, RTI2018-095255-B-I00

Text stylometry for chat bot identification and intelligence estimation.

Authorship identification is a technique used to identify the author of an unclaimed document, by attempting to find traits that will match those of the original author. Authorship identification has a great potential for applications in forensics. It can also be used in identifying chat bots, a form of intelligent software created to mimic the human conversations, by their unique style. The online criminal community is utilizing chat bots as a new way to steal private information and commit fraud and identity theft. The need for identifying chat bots by their style is becoming essential to overcome the danger of online criminal activities. Researchers realized the need to advance the understanding of chat bots and design programs to prevent criminal activities, whether it was an identity theft or even a terrorist threat. The more research work to advance chat bots’ ability to perceive humans, the more duties needed to be followed to confront those threats by the research community. This research went further by trying to study whether chat bots have behavioral drift. Studying text for Stylometry has been the goal for many researchers who have experimented many features and combinations of features in their experiments. A novel feature has been proposed that represented Term Frequency Inverse Document Frequency (TFIDF) and implemented that on a Byte level N-Gram. Term Frequency-Inverse Token Frequency (TF-ITF) used these terms and created the feature. The initial experiments utilizing collected data demonstrated the feasibility of this approach. Additional versions of the feature were created and tested for authorship identification. Results demonstrated that the feature was successfully used to identify authors of text, and additional experiments showed that the feature is language independent. The feature successfully identified authors of a German text. Furthermore, the feature was used in text similarities on a book level and a paragraph level. Finally, a selective combination of features was used to classify text that ranges from kindergarten level to scientific researches and novels. The feature combination measured the Quality of Writing (QoW) and the complexity of text, which were the first step to correlate that with the author’s IQ as a future goal

Chatbot for digital marketing and customer support: an artificial intelligence approach

Dissertação de mestrado em Computer ScienceHuman interaction with machines has never been so frequent as nowadays. In order to reduce the redundant workload of a human being that answers repeated and trivial questions regarding customer support on a digital marketing website, this work has the purpose of replacing this tedious job with an informatics tool, a dialogue tool. A dialogue tool like a Chatbot that could handle customer support to a digital marketing website, provides the opportunity of placing human resources on ”non mechanical tasks”. Given that Chatbots exchange messages directly with customers, they could collect required protocol information in all the interactions. In spite of the possibility of needing human assistance, he will not need to ask these standard questions and will improve its efficiency. By automating these required dialogues to answer questions about certain products, that would otherwise be responded by a human, the organizations will have the opportunity to place human resources in another sectors that are not so easily automated.A interação humana com máquinas nunca foi tão frequente como nos dias de hoje. Com a intenção de reduzir a quantidade de trabalho de um ser humano que receberia ao responder a questões triviais e repetidas no que diz respeito a Suporte ao Cliente, este trabalho tem o propósito de substituir um trabalho entediante por uma ferramenta informática, uma ferramenta que possibilite o diálogo entre o cliente e o serviço de suporte. Uma ferramenta como um Chatbot que poderia fornecer suporte ao cliente num website de marketing digital iria providenciar às empresas a oportunidade de alocar trabalhadores para tarefas ”menos mecânicas”. Dado que os Chatbots trocam mensagens diretamente com os clientes, estes podem recolher informações que são sempre necessárias e protocolares em todas as interações. Assim sendo, mesmo que este diálogo requira possivelmente um ser humano, este irá prescindir de fazer estas perguntas padrão, melhorando assim a eficiência deste trabalho (Suporte ao Cliente). Ao automatizar diálogos necessários para responder a questões acerca de produtos que, de outra forma seriam respondidas por um ser humano, as organizações estarão a poupar tempo e dinheiro que podem ser aplicados noutros sectores menos propícios a serem automatizados