Choosing a Chatbot Development Tool

Abstract

© 2021 IEEE.  Personal use of this material is permitted.  Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other worksChatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspectsThis work was partially funded by the R&D program of the Madrid Region (project FORTE, S2018/TCS4314), and the Spanish Ministry of Science (project MASSIVE, RTI2018-095255-B-I00