Process Models and Distribution of Work in Offshoring Application Software Development

Common process models for the development of application software (AS) are examined as to how well they are suited for offshoring projects. The need for communication and interaction among onsite and offshore project stakeholders is identified as a critical success factor. Process models used by organizations providing offshoring services are discussed, and a generalized offshoring life cycle model is developed. A specific focus is set on the distribution of work between the organization that outsources AS development and the offshore organization that carries out the major share of the development work. Problems and challenges that have to be faced, making offshoring a difficult task, are discussed. --

Robotic process automation framework - The implementation of Robotic Process Automation in Business Processing Outsourcing Organizations

Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRMDigital transformation is the digitalization of earlier analogue machine and material processes, service operations, and organizational tasks to aggregate new value for clients and employees. There is an increasing number of organizations that are taking advantage of digital transformation, competing in the market of the digital economy. The advances of the global market in competitiveness trigger organizations whose ambition is to distinguish themselves to develop more efficient and effective processes, delivering distinctive services or products to their consumers. When the Business Process Outsourcing (BPO) processes are automated with Robot Process Automated (RPA), the organization can raise cost efficiency, acquire efficiency advantages, and increase their rank in the market. Additionally, when repetitive and tedious activities are automated, human employees have time and opportunity to enhance their cognitive judgment, creative thinking, and social skills. This research approaches the steps that lead to the elaboration of a framework that can be adopted in BPO processes, aiming to help in the knowledge of which processes are typical in BPO, and which of those processes can be fully automated, semi-automated or cannot be automated with Robotic Processing Outsourcing. Afterwards, are revealed the assumptions that were the base of the artifact elaboration, following the description of each component and stage that constitute the framework. Lastly, it is referred the validation of the framework by experts and the discussion of the obtained results, conclude the utility of the artifact as support to the automation of BPO with RPA

The Strategic Supply Chain Management in the Digital Era, Tactical vs Strategic

The perspective of procurement and supply chain management is changing dramatically; traditionally, it was seen as a support function; however, the procurement function is receiving increased attention and investment as an essential contributor to the strategic success and a business enabler. While an end-to-end digital supply chain is an opportunity as it unleashes the next level of strategic growth and involves minimal investment in infrastructure, it is still a challenge to optimize and transform. Furthermore, the recent pandemics and geopolitical disruptions of Covid-19, the Ukraine-Russian war, Brexit and the US-China trade war; have structurally changed the global economy and revealed a new risk assessment that will result in the re-introduction of buffers, boundaries across industries and a partial return to regionalization with sort of de-globalization in which existing just-in-time getting replaced by just-in-case strategy

The role of organisational culture during the implementation of internal succession planning within Malaysian research universities

Succession planning is not new to academia and many institutions have supported these programs for years. Few, however, have adopted formal succession planning strategies that are both strategic and deliberate and encompass the full spectrum of succession planning activities. However, less is understood about the role of culture on succession planning within public universities in Malaysia. Nevertheless; there is an absence of a comprehensive conceptual model of the culture-succession relationship in the literature that includes the impact of moderators such as national culture. A mixed mode design was adopted by the study where qualitative data was first collected, analyzed and then used to develop a survey instrument for the quantitative phase of the study. The study surveyed 375 academic staff of the five research universities in Malaysia, and the results were analyzed using the IBM SPSS for Windows and PLS-SEM. A structural model was built to identify the relationship between the organisational culture and succession planning and the moderating effect of the national culture in public research universities. The study's findings showed that succession planning is still new to public universities in Malaysia and training and development are still unstructured. Although there was a positive and significant relationship between organisational culture and succession planning, whereas, findings suggested national culture showed a moderating effect on the relationship of organisational culture and succession planning. The model can help to analyze organisational culture in order to change the Malaysian public universities’ strategy to implement succession planning

Exact Requirements Engineering for Developing Business Process Models

Process modeling is a suitable tool for improving the business processes. Successful process modeling strongly depends on correct requirements engineering. In this paper, we proposed a combination approach for requirements elicitation for developing business models. To do this, BORE (Business-Oriented Requirements Engineering) method is utilized as the base of our work and it is enriched by the important features of the BDD (Business-driven development) method, in order to make the proposed approach appropriate for modeling the more complex processes. As the main result, our method eventuates in exact requirements elicitation that adapts the customers' needs. Also, it let us avoid any rework in the modeling of process. In this paper, we conduct a case study for the paper submission and publication system of a journal. The results of this study not only give a good experience of real world application of proposed approach on a web-based system, also it approves the proficiency of this approach for modeling the complex systems with many sub-processes and complicated relationships.Comment: (IEEE) 3th International Conference on Web Researc

“Asset Partner” Service model – Challenges and Opportunities for service industry. - A case from Norwegian Continental Shelf (NCS)

The oil and gas (O&G) industry is facing numerous challenges, including fluctuating oil prices, increasing regulatory pressures, and a growing demand for cleaner energy sources. To remain competitive and maximize value creation, companies must adopt customized and flexible approaches to their offshore operations and think of new solutions to solve tomorrow’s challenges. Examining the concept and implications of an Asset Partner reveals various opportunities and challenges for both operator- and service companies. In recent years, operational partnerships have emerged as a strategic solution for companies aiming to optimize their operations, minimize risks, and enhance their competitive edge. The Norwegian Continental Shelf (NCS) presents a unique operating environment, combining harsh climatic conditions, advanced technologies, and stringent safety and environmental standards. Operating in this challenging environment requires specialized knowledge, strong regulatory compliance, and a commitment to sustainable practices. By forming alliances with third-party service providers, O&G companies can leverage external expertise, share risks, and pool resources to achieve common objectives. While partnerships offer several benefits, there are also notable challenges in the collaboration between operator companies and oil service companies on the NCS. This thesis will examine various perspectives, including those of operator companies that typically manage their assets independently, as well as the viewpoints of oil service companies, trade unions, and governmental authorities. The thesis aims to investigate the following research questions: 1. What are the benefits and challenges of implementing an "Asset Partner" model in the Oil and Gas (O&G) industry, and how can it be used to increase competitiveness in the market? 2. How do regulations and authorities, such as the Petroleum Safety Authority (PSA) impact the implementation and success of the "Asset Partner" model in the O&G industry? 3. How does the "Asset Partner" model compare to traditional contractor and partnership models such as Technical Service Provider (TSP) model. 4. What are the specific business models and strategies that can be used to effectively implement the "Asset Partner" model in the O&G industry? A case study was conducted, involving data collection through interviews with professionals representing various roles in the industry. These included individuals from operator companies, oil service companies, trade unions, and government or regulatory authorities. The insights gathered from their responses have served as the base for addressing the research questions. The study reveals the complications and aspects related to the Asset Partner model. It provides a comprehensive understanding of the opportunities, challenges, and potential future implications of this model from the perspectives of operator companies, trade unions, oil service companies, and governmental authorities. It reveals that the Asset Partner model in the O&G industry offers the potential of significant benefits, including increased efficiency, cost savings, and access to specialized resources I terms of competence and capacity. However, challenges such as the loss of control over critical activities and potential erosion of core competencies must be carefully managed. The green transition and technological advancements can also have an impact in the future of the Asset Partner model in the future, emphasizing the need for regulatory adjustments for its sustainable implementation and alignment with environmental goals. To effectively implement the Asset Partner model, clear contractual agreements, open communication, performance monitoring, risk management, and competence development are essential. The research suggests a need for further research and collaboration among stakeholders to develop best practices, guidelines, and regulatory frameworks for the successful operation of the Asset Partner model in the O&G industry

Sociotechnical systems as applied to knowledge work

This study examines the logic behind choosing variances and the design of forums during the planning of deliberations in non-routine work environments using a Sociotechnical System design approach. This study was accomplished through review and comparison of literature on sociotechnical applications of non-routine, knowledge work environments. The traditional sociotechnical application applied to factory settings with linear and routine work tasks analyzes unit operations within an open system, identifying technical variances that contribute to problems and social roles that control the variances. A new sociotechnical approach has been developed for systems involved in non-routine, knowledge work environments. This approach focuses on deliberations formed around topics, establishes variances that lead to poor deliberations, designs forums that minimize variances and gives control of variances to discretionary coalitions. These results generally support that variances contributing to poor deliberations are well established and that organizations need only identify the key variances that contribute to problems in their system. Organizations need to understand how the key variances affect the development of knowledge and how forums can be designed to enhance deliberations. This study places specific focus on the design of information technology forums that enhance knowledge developmenthttp://www.archive.org/details/sociotechnicalsy00oswaLieutenant, United States NavyApproved for public release; distribution is unlimited

Leveraging the fully integrated supply chain

Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2004."June 2004."Includes bibliographical references (leaves 65-69).(cont.) in the success of Lucent's turnaround and, from the patterns that emerge, a basis for a new holistic framework for designing and leveraging an integrated supply chain is offered. This framework suggests that attaining competitive advantage from supply chain capabilities lies in a firm's ability to incorporate corporate culture, leadership style, organization structure and both inter and intra tier governance methods into it's supply chain design in order to enable an integrated and extended organization where the channel expert can be identified and engaged in decision making in a natural, real-time and organic process.Over the past three years, in response to dramatic changes in the telecommunications industry, Lucent Technologies has realigned its corporate strategy from being a provider of manufacturing excellence to one of supply chain excellence. Supported by this realignment, Lucent has recently returned to profitability after eleven consecutive losing quarters, and has posted dramatic improvements in financial, operational and customer satisfaction metrics. Lucent's new strategy is focused on leveraging its supply chain capabilities to create a new extended enterprise that is both customer and supplier intimate, and operates as a broad reaching cross-functional Supply Chain Networks (SCN) organization. Pivotal to the success of this realignment was extending the scope of Lucent's supply chain activities, both internally and externally to the company. Internally, Lucent integrated such non-traditional SCM activities as sales, product design, and margin management into its newly created SCN organization. Externally, by outsourcing virtually all of its manufacturing, and much of the associated supplier management, to Electronics Manufacturing Services (EMS) partners, Lucent became responsible for the orchestration of an extended multi-tier supply chain that integrated abilities and expertise of functional teams within Lucent and within its EMS partners, raw component suppliers and customers. In this thesis, the Supply Chain Networks transformation at Lucent is examined in the broader context of the changes that took place in Lucent's: organizational model; leadership team; corporate culture; customer and supplier relationships; operations; and market space. The change that was effected in each of these areas is reviewed for its roleby Duncan M.L. Scholtz.M.Eng.in Logistic

Advantages and Disadvantages of Maintenance Outsourcing in Manufacturing Companies: With Special References to Jubail Industrial City – KSA

The research study presents, discusses and offers understanding on outsourcing, the most important benefits (advantages) and potential risks (disadvantages) associated with-in. It emphasizes the outsourcing specialized maintenance activities and its role in business success. In this research, a hypothesis were develop whether the benefits of outsourcing maintenance in manufacturing companies are more than expected risk associated on this. Overall result of the survey ruled out that outsourcing provides more advantage than disadvantage in a manufacturing industry. Manufacturing industry is the major contributor to the Kingdom's economy wherein Jubail is the largest industrial city in the Middle East. This is also the home of Middle East's largest and world's fourth largest petrochemical company. Outsourcing maintenance has been one of the pillars of manufacturing industries in Jubail as become apparent thru the outcome of the study. The research has paved a way for everyone who are engaged in outsourcing maintenance in providing them wise decision making. Managers need to contemplate maintenance outsourcing if it provides potential advantage to their company. Contractor qualification classifications established on the set conditions done by the government is recommended. More studies regarding maintenance outsourcing is needed in the academics as well as in advance forums. The author has successfully developed statistical survey wherein the respondents are professionals, engineers and management of prestigious manufacturing industries in Jubail, It is an impressive feedback that majority of manufacturing industries most likely practice and recommend outsourcing for the maintenance. 84.6% of the overall respondents practice outsourcing in the manufacturing industries and 80.0 % of them is highly recommending outsourcing here in Jubail Industrial City. Likewise, the author recommended future expanded studies interrelated with outsourcing and maintenance. Keywords: Outsourcing, Maintenance, Manufacturing Industries. Jubail Industrial City