How to improve business process performance using process mining

Due to the increased use of information systems by organizations to support process execution, detailed information on the implementation of business processes is being recorded. This fact enables using process mining projects as a powerful tool for improving performance. Process Mining is a relative young research discipline that sits between data science on the one hand and process modelling and analysis on the other hand. Process mining allows gaining knowledge of the organization’s actual business processes by extracting data from existing information systems mediums such as event logs, transaction logs etc. The purpose of this presentation is to demonstrate how a process for conducting process mining projects was designed, developed and applied in some organizational units. The process was implemented through nine research steps, inspired by the V-model, where elements on the right-hand side aim to answer questions presented in steps on the left-hand side. In the first two steps, the research problem and the research objectives were defined. A literature review was performed in step 3. In the fourth step, requirements for the process were identified and implemented. In step 5, a running example was carried out to test the process. Verification and validation of the process were performed in step 6 and step 7. Step 8 covered the discussion of results. The last step concludes the research, including checking if the research problem was solved. Organizations seeking for performance improvement can now benefit of a process that explicitly states which process mining tools, techniques and algorithms to be used in process mining projects

Cross-sectoral Process Modelling for Smart City Development

Purpose- Integration of city systems is needed to provide flexibility, agility, and access to real-time information for the creation and delivery of efficient services in a smart and sustainable city. Consequently, City Process Modelling (CPMo) becomes an essential element of connecting various city sectors. However, to date, there has been limited research on the requirements of an ideal CPMo technique and the usefulness of available Business Process Modelling (BPMo) tools/techniques. This research develops a framework for CPMo to guide smart city developers when modelling city processes. Design/Methodology/Approach- Data from literature analysis was gathered to derive capabilities of existing BPMo techniques. Then, semi-structured interviews were conducted to thematically and qualitatively explore the requirements, challenges, and success factors of CPMo. Findings- The interview findings offered 17 requirements to be addressed by a CPMo technique, along with several challenges and success factors to be considered when implementing CPMo techniques. Then, the paper presents the results of mapping these requirements against 12 existing BPMo capabilities, identified from the literature, concluding that a significant number of requirements (which are mainly related to inputs and visualisation) have been left unfulfilled by existing BPMo tools/techniques. Hence, developing an innovative CPMo technique is necessary to address the components of unfulfilled requirements. Originality/value- The innovative framework presented in this paper justifies the CPMo requirements, which are unexplored in existing SCD frameworks. Moreover, it will act as a guide for smart city developers, to model cross-sectoral city processes, helping them progress their SCD road map and make their cities smart

Business process simulation: An alternative modelling technique for the information system development process

This paper discusses the idea that even though information systems development (ISD) approaches have long advocated the use of integrated organisational views, the modelling techniques used have not been adapted accordingly and remain focused on the automated information system (IS) solution. Existing research provides evidence that business process simulation (BPS) can be used at different points in the ISD process to provide better integrated organisational views that aid the design of appropriate IS solutions. Despite this fact, research in this area is not extensive; suggesting that the potential of using BPS for the ISD process is not yet well understood. The paper uses the findings from three different case studies to illustrate the ways BPS has been used at different points in the ISD process. It compares the results against IS modelling techniques, highlighting the advantages and disadvantages that BPS has over the latter. The research necessary to develop appropriate BPS tools and give guidance on their use in the ISD process is discussed

Digital service analysis and design : the role of process modelling

Digital libraries are evolving from content-centric systems to person-centric systems. Emergent services are interactive and multidimensional, associated systems multi-tiered and distributed. A holistic perspective is essential to their effective analysis and design, for beyond technical considerations, there are complex social, economic, organisational, and ergonomic requirements and relationships to consider. Such a perspective cannot be gained without direct user involvement, yet evidence suggests that development teams may be failing to effectively engage with users, relying on requirements derived from anecdotal evidence or prior experience. In such instances, there is a risk that services might be well designed, but functionally useless. This paper highlights the role of process modelling in gaining such perspective. Process modelling challenges, approaches, and success factors are considered, discussed with reference to a recent evaluation of usability and usefulness of a UK National Health Service (NHS) digital library. Reflecting on lessons learnt, recommendations are made regarding appropriate process modelling approach and application

A goal-oriented requirements modelling language for enterprise architecture

Methods for enterprise architecture, such as TOGAF, acknowledge the importance of requirements engineering in the development of enterprise architectures. Modelling support is needed to specify, document, communicate and reason about goals and requirements. Current modelling techniques for enterprise architecture focus on the products, services, processes and applications of an enterprise. In addition, techniques may be provided to describe structured requirements lists and use cases. Little support is available however for modelling the underlying motivation of enterprise architectures in terms of stakeholder concerns and the high-level goals that address these concerns. This paper describes a language that supports the modelling of this motivation. The definition of the language is based on existing work on high-level goal and requirements modelling and is aligned with an existing standard for enterprise modelling: the ArchiMate language. Furthermore, the paper illustrates how enterprise architecture can benefit from analysis techniques in the requirements domain

Model-driven design, simulation and implementation of service compositions in COSMO

The success of software development projects to a large extent depends on the quality of the models that are produced in the development process, which in turn depends on the conceptual and practical support that is available for modelling, design and analysis. This paper focuses on model-driven support for service-oriented software development. In particular, it addresses how services and compositions of services can be designed, simulated and implemented. The support presented is part of a larger framework, called COSMO (COnceptual Service MOdelling). Whereas in previous work we reported on the conceptual support provided by COSMO, in this paper we proceed with a discussion of the practical support that has been developed. We show how reference models (model types) and guidelines (design steps) can be iteratively applied to design service compositions at a platform independent level and discuss what tool support is available for the design and analysis during this phase. Next, we present some techniques to transform a platform independent service composition model to an implementation in terms of BPEL and WSDL. We use the mediation scenario of the SWS challenge (concerning the establishment of a purchase order between two companies) to illustrate our application of the COSMO framework

A Model-Driven Approach for Business Process Management

The Business Process Management is a common mechanism recommended by a high number of standards for the management of companies and organizations. In software companies this practice is every day more accepted and companies have to assume it, if they want to be competitive. However, the effective definition of these processes and mainly their maintenance and execution are not always easy tasks. This paper presents an approach based on the Model-Driven paradigm for Business Process Management in software companies. This solution offers a suitable mechanism that was implemented successfully in different companies with a tool case named NDTQ-Framework.Ministerio de Educación y Ciencia TIN2010-20057-C03-02Junta de Andalucía TIC-578

The integrated use of enterprise and system dynamics modelling techniques in support of business decisions

Enterprise modelling techniques support business process re-engineering by capturing existing processes and based on perceived outputs, support the design of future process models capable of meeting enterprise requirements. System dynamics modelling tools on the other hand are used extensively for policy analysis and modelling aspects of dynamics which impact on businesses. In this paper, the use of enterprise and system dynamics modelling techniques has been integrated to facilitate qualitative and quantitative reasoning about the structures and behaviours of processes and resource systems used by a Manufacturing Enterprise during the production of composite bearings. The case study testing reported has led to the specification of a new modelling methodology for analysing and managing dynamics and complexities in production systems. This methodology is based on a systematic transformation process, which synergises the use of a selection of public domain enterprise modelling, causal loop and continuous simulationmodelling techniques. The success of the modelling process defined relies on the creation of useful CIMOSA process models which are then converted to causal loops. The causal loop models are then structured and translated to equivalent dynamic simulation models using the proprietary continuous simulation modelling tool iThink

Embedding Requirements within the Model Driven Architecture

The Model Driven Architecture (MDA) brings benefits to software development, among them the potential for connecting software models with the business domain. This paper focuses on the upstream or Computation Independent Model (CIM) phase of the MDA. Our contention is that, whilst there are many models and notations available within the CIM Phase, those that are currently popular and supported by the Object Management Group (OMG), may not be the most useful notations for business analysts nor sufficient to fully support software requirements and specification. Therefore, with specific emphasis on the value of the Business Process Modelling Notation (BPMN) for business analysts, this paper provides an example of a typical CIM approach before describing an approach which incorporates specific requirements techniques. A framework extension to the MDA is then introduced; which embeds requirements and specification within the CIM, thus further enhancing the utility of MDA by providing a more complete method for business analysis

Expressing business rules : a fact based approach : a thesis presented in partial fulfilment of the requirements for the degree of Master of Philosophy in Information Systems at Massey University, Palmerston North, New Zealand

Numerous industry surveys have suggested that many IT projects still end in failure. Incomplete, ambiguous and inaccurate specifications are cited as a major causal factor. Traditional techniques for specifying data requirements often lack the expressiveness with which to model subtle but common features within organisations. As a consequence, categories of business rules that determine the structure and behaviour of organisations may not be captured until the latter stages of the systems development lifecycle. A fact-based technique called Object Role Modelling (ORM) has been investigated as an altemative approach for specifying data requirements. The technique's ability to capture and represent a wide range of data requirements rigorously, but still in a form comprehensible to business people, could provide a powerful tool for analysts. In this report, ORM constructs have been synthesised with the concepts and definitions provided by the Business Rules Group (BRG), who have produced a detailed taxonomy of business rule categories. In doing so, business rules discovered in an organisation can be expressed in a form that is meaningful to both analysts and business people. Exploiting the expressive simplicity of a conceptual modelling technique to articulate an organisation's business rules could help to fill a significant requirements gap