Model-Driven Chatbot Development

Esta versión del artículo ha sido aceptada para su publicación, después de la revisión por pares (cuando corresponda) y está sujeta a los términos de uso de AM de Springer Nature, pero no es la Versión de Registro y no refleja mejoras posteriores a la aceptación, ni ninguna corrección. La versión del registro está disponible en línea en: https://doi.org/10.1007/978-3-030-62522-1_15Chatbots are software services accessed via conversation in natural language. They are increasingly used to help in all kinds of procedures like booking flights, querying visa information or assigning tasks to developers. They can be embedded in webs and social networks, and be used from mobile devices without installing dedicated apps. While many frameworks and platforms have emerged for their development, identifying the most appropriate one for building a particular chatbot requires a high investment of time. Moreover, some of them are closed – resulting in customer lock-in – or require deep technical knowledge. To tackle these issues, we propose a model-driven engineering approach to chatbot development. It comprises a neutral meta-model and a domainspecific language (DSL) for chatbot description; code generators and parsers for several chatbot platforms; and a platform recommender. Our approach supports forward and reverse engineering, and model-based analysis. We demonstrate its feasibility presenting a prototype tool and an evaluation based on migrating third party Dialogflow bots to RasaWork funded by the Spanish Ministry of Science (RTI2018095255-B-I00) and the R&D programme of Madrid (P2018/TCS-4314

Chatbots for Modelling, Modelling of Chatbots

Tesis Doctoral inédita leída en la Universidad Autónoma de Madrid, Escuela Politécnica Superior, Departamento de Ingeniería Informática. Fecha de Lectura: 28-03-202

The Role of Vidura Chatbot in the Diffusion of KnowCOVID-19 Gateway

The COVID-19 pandemic is an unprecedented global emergency. Clinicians and medical researchers are suddenly thrown into a situation where they need to keep up with the latest and best evidence for decision-making at work in order to save lives and develop solutions for COVID-19 treatments and preventions. However, a challenge is the overwhelming numbers of online publications with a wide range of quality. We explain a science gateway platform designed to help users to filter the overwhelming amount of literature efficiently (with speed) and effectively (with quality), to find answers to their scientific questions. It is equipped with a chatbot to assist users to overcome infodemic, low usability, and high learning curve. We argue that human-machine communication via a chatbot play a critical role in enabling the diffusion of innovations

Automating the synthesis of recommender systems for modelling languages

We are witnessing an increasing interest in building recommender systems (RSs) for all sorts of Software Engineering activities. Modelling is no exception to this trend, as modelling environments are being enriched with RSs that help building models by providing recommendations based on previous solutions to similar problems in the same domain. However, building a RS from scratch requires considerable effort and specialized knowledge. To alleviate this problem, we propose an automated approach to the generation of RSs for modelling languages. Our approach is model-based, and we provide a domain-specific language called Droid to configure every aspect of the RS (like the type and features of the recommended items, the recommendation method, and the evaluation metrics). The RS so configured can be deployed as a service, and we offer out-of-the-box integration of this service with the EMF tree editor. To assess the usefulness of our proposal, we present a case study on the integration of a generated RS with a modelling chatbot, and report on an offline experiment measuring the precision and completeness of the recommendationsThis project has received funding from the EU Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 813884, the Spanish Ministry of Science (RTI2018-095255-B-I00) and the R&D programme of Madrid (P2018/TCS-4314

Intent classification for a management conversational assistant

Intent classification is an essential step in processing user input to a conversational assistant. This work investigates techniques of intent classification of chat messages used for communication among software development teams with the aim of building an intent classifier for a management conversational assistant integrated into modern communication platforms used by developers. Experiments conducted using rule-based and common ML techniques have shown that careful choice of classification features has a significant impact on performance, and the best performing model was able to obtain a classification accuracy of 72%. A set of techniques for extracting useful features for text classification in the software engineering domain was also implemented and tested

“I Am Here to Assist You Today”: The Role of Entity, Interactivity and Experiential Perceptions in Chatbot Persuasion

Online users are increasingly exposed to chatbots as one form of AI-enabled media technologies, employed for persuasive purposes, e.g., making product/service recommendations. However, the persuasive potential of chatbots has not yet been fully explored. Using an online experiment (N = 242), we investigate the extent to which communicating with a stand-alone chatbot influences affective and behavioral responses compared to interactive Web sites. Several underlying mechanisms are studied, showing that enjoyment is the key mechanism explaining the positive effect of chatbots (vs. Web sites) on recommendation adherence and attitudes. Contrary to expectations, perceived anthropomorphism seems not to be particularly relevant in this comparison

Evaluating Conversational Recommender Systems: A Landscape of Research

Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing, and AI in general, such systems received increased attention in recent years. Technically, conversational recommenders are usually complex multi-component applications and often consist of multiple machine learning models and a natural language user interface. Evaluating such a complex system in a holistic way can therefore be challenging, as it requires (i) the assessment of the quality of the different learning components, and (ii) the quality perception of the system as a whole by users. Thus, a mixed methods approach is often required, which may combine objective (computational) and subjective (perception-oriented) evaluation techniques. In this paper, we review common evaluation approaches for conversational recommender systems, identify possible limitations, and outline future directions towards more holistic evaluation practices

A domain-independent framework for building conversational recommender systems

Conversational Recommender Systems (CoRSs) implement a paradigm where users can interact with the system for defining their preferences and discovering items that best fit their needs. A CoRS can be straightforwardly implemented as a chatbot. Chatbots are becoming more and more popular for several applications like customer care, health care, medical diagnoses. In the most complex form, the implementation of a chatbot is a challenging task since it requires knowledge about natural language processing, human-computer interaction, and so on. In this paper, we propose a general framework for making easy the generation of conversational recommender systems. The framework, based on a content-based recommendation algorithm, is independent from the domain. Indeed, it allows to build a conversational recommender system with different interaction modes (natural language, buttons, hybrid) for any domain. The framework has been evaluated on two state-of-the-art datasets with the aim of identifying the components that mainly influence the final recommendation accuracy

An artificial intelligence and NLP based Islamic FinTech model combining Zakat and Qardh-Al-Hasan for countering the adverse impact of COVID 19 on SMEs and individuals

Pursose: The ongoing Corona virus (COVID 19) pandemic has already impacted almost everyone across the globe. The focus has now shifted from spread of the disease to the economic consequences it will bring to the society. The shortage of production will result into the shortage of supply and consequently will end as loss of jobs and employment for millions of people around the world. Two of the most important section of our society i.e., daily wage laborers and Small and Medium Enterprises (SMEs) will have to bear the major burnt of this crisis. The proposed integrated Artificial Intelligence and NLP based Islamic FinTech Model combining Zakat (Islamic tax) and Qardh-Al-Hasan (benevolent loan) can help the economy to minimize the adverse impact of COVID 19 on individuals and SMEs. Design/Methodology/Approach: The present study explores the possibility of Zakat and Qardh-Al-Hasan as a financing method to fight the adverse impact of Corona virus on poor individuls and SMEs. It provides the solution by proposing an Artificial Intelligence and NLP based Islamic FinTech Model combining Zakat and Qardh-Al-Hasan. Findings: The findings of the study reveals that Islamic finance has immense potential to fight any kind of situation/pandemic. Zakat and Qardh-Al-Hasan, if combined together can prove to be a deadly combination to fight the adverse effect of COVID 19. Practical Implications: To be used as an effective way to support individuals and SMEs in the period during and after the pandemic of COVID 19. Originality/value: There is no study combining Zakat and Qardh Al-Hasan to fight the adverse effect of poor individuals and SMEs. The study will contribute massively to the existing literature and will help the government and civil societies in fighting the economic impact of COVID 19 on individuals and SMEs.peer-reviewe