Mobile support in CSCW applications and groupware development frameworks

Computer Supported Cooperative Work (CSCW) is an established subset of the field of Human Computer Interaction that deals with the how people use computing technology to enhance group interaction and collaboration. Mobile CSCW has emerged as a result of the progression from personal desktop computing to the mobile device platforms that are ubiquitous today. CSCW aims to not only connect people and facilitate communication through using computers; it aims to provide conceptual models coupled with technology to manage, mediate, and assist collaborative processes. Mobile CSCW research looks to fulfil these aims through the adoption of mobile technology and consideration for the mobile user. Facilitating collaboration using mobile devices brings new challenges. Some of these challenges are inherent to the nature of the device hardware, while others focus on the understanding of how to engineer software to maximize effectiveness for the end-users. This paper reviews seminal and state-of-the-art cooperative software applications and development frameworks, and their support for mobile devices

FeatureIT : a platform for collaborative software development

The development of enterprise software is a complex activity that requires a diverse set of stakeholders to communicate and coordinate in order to achieve a successful outcome. In this dissertation I introduce a high-level physical architecture for a platform titled FeatureIT that has the goal of supporting the collaboration between stakeholders throughout the entire Software Development Life Cycle (SDLC). FeatureIT is the result of unifying the theoretical foundations of the multi-disciplinary field of Computer Supported Cooperative Work (CSCW) with the paradigm and associated technologies of Web 2.0. The architecture was borne out a study of literature in the fields of CSCW, Web 2.0 and software engineering, which facilitated the identification of functional and non-functional requirements necessary for the platform. The design science research methodology was employed to construct this architecture iteratively to satisfy the requirements while validating its efficacy against a comprehensive set of scenarios that typically occur in the SDLC.ComputingM. Sc. (Information Systems

A context-aware framework for collaborative activities in pervasive communities

Pervasive environments involve the interaction of users with the objects that surround them and also other participants. In this way, pervasive communities can lead the user to participate beyond traditional pervasive spaces, enabling the cooperation among groups taking into account not only individual interests, but also the collective and social context. In this study, the authors explore the potential of using context-aware information in CSCW application in order to support collaboration in pervasive environments. In particular this paper describes the approach used in the design and development of a context-aware framework utilizing users' context information interpretation for behaviour adaptation of collaborative applications in pervasive communities

Mobile collaborative working environment of product design

In response to the arrival of new Web/Internet environments, one of the most attractive challenges in current research is to exploit wireless computing technologies in collaborative product design, and hence to build a ubiquitous mobile information system to enable the collaborative product design within a mobile environment. However, the literature review reveals that although the progress of mobile technologies on wireless networks has largely changed the way people access the Internet; little has been achieved in mobile computing for collaborative product design. The reason is that, due to the distinct features of mobile devices and wireless networks (such as small display screen, limited bandwidth, unreliability of wireless networks, etc.), the methodologies and technologies used in stationary networks are not always applicable to mobile systems. The aim of this research is to establish a Wireless Internet-based Collaborative Working Environment for product design through the combination of multiple technologies, by including: Web services, Parametric Design, the Semantic Web, Agent and Flex Technologies. In order to create, deploy, and manage the distributed resources, Web service is used to implement design resource integration in a platform-independent manner. In addition, Semantic Web Technology is used to create a general knowledge base. This approach includes two components: (1) ontology is used to represent abstract views of product data and (2) added semantic rules are also used to represent relationships among product data. Therefore, an ontology-based description model is thus proposed to facilitate expression and organisation of product information in order to manage and deploy the distributed design resources

Supporting Ambulance Crews Electronically through the Provision of ‘On-Demand’ Patient Health Information

The North East Ambulance Service (NEAS) does not have direct access to any information regarding patient health history, current medication, allergies, etc. that might assist an ambulance crew when they are dispatched to an emergency incident. Therefore, an ambulance crew responding to a call-out usually travels to the incident ‘information blind’ regarding the patient’s general health status. What makes the ambulance service in general, and the ambulance crew in particular, unique from other healthcare organizations is the spectrum of exposure to a diversity of health organizations (care homes, GPs, hospitals, etc.), and none-health organizations (police, social services, fire forces,etc.). This thesis describes an investigation into the feasibility of implementing a software Information Broker (IB) prototype, that has the ability to provide ‘on-demand’ electronic health information to ambulance crews while on scene, by accessing a set of autonomous databases containing patient records. This is to support the ambulance crew with reliable patient information in order to assist their decision-making process, therefore, reduce unnecessary patients’ conveyance to the Emergency Department (ED). The thesis also examines the sociotechnical issues surrounding health information transfer between and within the National Health Service (NHS) in the United Kingdom (UK) for patients with epilepsy (PWE), specifically in the North East region of England. A case study approach was employed as an overarching framework for the feasibility study of the IB prototype. This case study was centred upon studying the needs of people with epilepsy (PWE), as this group has been identified by NEAS as frequent users of the ambulance service. In many cases, if the ambulance crew are given adequate information to support their decision-making, they do not need to convey patients to a hospital ED unless necessary. Within the case study, a phenomenological approach was employed for the set of perspectives used for investigating the sociotechnical issues surrounding the IB. The three perspectives were the perceptions of NEAS operational and management staff, those of the JCUH staff and PWE/carers, and finally, the perceptions of the ambulance crew. The prototype IB technology has demonstrated the feasibility of using an information transfer broker to transfer information from autonomous organizations to the ambulance crew on scene. Overcoming technical challenges alone is not sufficient for this success. Stakeholders’ requirements, organization collaboration, compliance with national standards and targets, social and technical aspects, and so forth, are other issues that have been considered. Involvement of potential stakeholders in stages of any Health and Information Technology (HIT) development is an essential element to be included, as much as possible, to satisfy those requirements and needs of end-users. Improving the data availability to the ambulance crews on scene via an IB, means that they can perform better decision-making while on scene with a patient. The demonstration of the IB prototype has shown its potential for transferring patient health information from an autonomous database to ambulance crews. To increase opportunities of success, shared incentives and aims of the intra- and inter-organizational communication and collaboration should facilitate the implementation of HIT. Facilitating incremental improvements of systems and technologies may have an effect on the organization as a whole in terms of robustness of systems and technologies

An application service provider infrastructure for shared workspaces in Internet-based collaborative design

Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Architecture; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Civil and Environmental Engineering, 2000.Includes bibliographical references (leaves 103-107).For architectural, engineering and construction projects involving transient 'virtual organizations' composed of non-collocated team-members, the adoption of concurrent design principles is seen as vital. An important aspect of concurrent design is the need for an effective communications infrastructure between team members. Traditionally, such communication has been handled through person-to-person meetings, however the complexity of modern projects has grown and as a result, reliance on new information and communications technologies is becoming increasingly necessary. Hence, within a concurrent design setting, there is the need for an integrated information and collaboration environment that will create a persistent shared workspace to support interaction between project personnel throughout all phases of the project. This research explores computer-supported mechanisms for enhancing distributed design collaboration. The goal of this thesis is to develop a set of requirements, system architecture and an early system prototype to facilitate computer-supported collaboration among distributed teams. The prototype will consist of a persistent shared workspace system built from the integration of complementary collaborative applications. These applications are the CAIRO system, developed at the Massachusetts Institute of Technology and the VNC system developed at the Olivetti Research Laboratory.by Jaime Solari.S.M

MemTable: An integrated system for capture and recall of shared histories in group workspaces

This paper presents the design, implementation, and evaluation of an interactive tabletop system that supports co-located meeting capture and asynchronous search and review of past meetings. The goal of the project is to evaluate the design of a conference table that augments the everyday work patterns of small collaborative groups by incorporating an integrated annotation system. We present a holistic design that values hardware ergonomics, supports heterogeneous input modalities, generates a memory of all user interactions, and provides access to historical data on and off the table. We present a user evaluation that assesses the usefulness of the input modalities and software features, and validates the effectiveness of the MemTable system as a tool for assisting memory recall