Raising the Bar The Effect of New and More Appealing Alternatives on User Satisfaction with Incumbent Information Systems

With more and more employees in organizations being digital natives, a workforce emerges, which is familiar with the adoption of new and innovative technology in its private life. Applying the negative cybernetic feedback loop model as our research model, we argue that the knowledge and experience with private alternative system raises the bar for organizational systems. To this end, we address the following question in our study: How is user satisfaction with an incumbent system affected by the introduction of a more appealing alternative? To answer this question, we conducted an online experiment with a representative sample of 292 participants. We show that user satisfaction with an incumbent system is lower when users are familiar with a more appealing system

A bring your own device information security behavioural model

The Bring Your Own Device (BYOD) phenomenon has become prevalent in the modern-day workplace, including the banking industry. Employees who own devices have become the unintended administrators of the organisation’s information as their mobile devices often carry information belonging to the organisation. The unintended administrator is not necessarily schooled or aware of the information security risks and challenges that are associated with the BYOD. This inadvertently shifts the management of organisational information security from the information technology (IT) administrator to the unintended administrator. This shift leaves the organisation at risk of information security breaches that can permeate the organisation, which result from the behaviour that the unintended administrator displays when operating the mobile device. This study introduces the BYOD Information Security Behavioural (BISB) model. The model constructs are a combination of individual and organisational traits of the unintended administrator. The purpose of this study is to mitigate the risks posed by the unintended administrator in organisations through the implementation this model. The risk that the unintended administrator poses in relation to the BYOD phenomenon results in chief information officers (CIOs) being unable to totally control these mobile devices. Traditional endpoint information security management tools and methods can no longer secure devices in the BYOD the way they can in the traditional network where they are confined to the organisation’s IT administrator. This results in the organisation’s information security becoming the responsibility of the unintended administrator. This study was conducted in the banking sector in Zimbabwe. It is noteworthy that the BYOD phenomenon has become prevalent in the banking sector among other organisational sectors like education, health or even government departments. Information security is also an important component of the banks as such and a choice was made to conduct the study in the banking industry. The design science research paradigm was followed in this study and included a survey of 270 bank employees in Zimbabwe, which received 170 complete responses. A literature review on both employee behaviour and organisational culture was conducted, followed by a case study of a commercial bank in Zimbabwe. The literature review culminated in traits that were then classified as individual traits and organisational traits. Six constructs –, knowledge, attitude, habit, environment, governance and training – were identified from the literature and combined to form the BYOD information security behavioural (BISB) model. Statistical calculations were conducted on the survey results which informed the reliability, validity and rigour of the model constructs. An expert review including industry experts was conducted to evaluate the BISB model. This study concludes by recommending that organisations in Zimbabwe should make use of the BISB model to mitigate the information security risks that are posed by the unintended administrator. While there are technical solutions for managing the information security risks that come with the BYOD, this study points out that without harnessing the individual and organisational traits that make up the BYOD information security behavioural model for the unintended administrator, technical solutions alone will not be effective

Essays on enterprise social media: moderation, shop floor integration and information system induced organizational change

The digital transformation increases the pressure on innovation capabilities and challenges organizations to adapt their business models. In order to cope with the increased competitiveness, organizations face two significant internal challenges: Enabling internal digital collaboration and knowledge sharing as well as information system-induced change. This dissertation will investigate seven related research questions divided in two main parts. The first part focuses on how an organization can foster digital knowledge exchanges and collaboration in global organizations. Enterprise social media has attracted the attention of organizations as a technology for social collaboration and knowledge sharing. The dissertation will investigate how organizations can moderate the employee discourse in such platforms from a novel organizational perspective and provide insights on how to increase the encouragement for employees to contribute and assure content quality. The developed framework will provide detailed moderation approaches. In addition, the risk of privacy concerns associated with organizational interference in the new digital collaboration technologies are evaluated. The second part of the dissertation shifts the focus to the shop floor environment, an area that has faced substantial digital advancements. Those advancements change the organizational role of the shop floor to a more knowledge work-oriented environment. Firstly, a state of research regarding technology acceptance and professional diversity is presented to create an enterprise social media job-characteristic framework. Further, a unique and longitudinal shop floor case study is investigated to derive organizational challenges for enterprise social media and potentials for empowerment. To validate the future shop floor environment needs use cases for the shop floor are derived and a user profile is established. The case study is extended by expert interviews to focus on conceptualizing organizational information systems-induced change. In this regard, the role of work practices, organizational and employee mindset and information system change are integrated into a holistic organizational change model that targets employee empowerment. This dissertation provides a comprehensive overview of enterprise social media from an organizational management and shop floor perspective. It contributes to understanding new digital needs at the shop floor and the information systems-induced change journey towards digital employee empowerment

Cybersecurity Strategies for Universities With Bring Your Own Device Programs

The bring your own device (BYOD) phenomenon has proliferated, making its way into different business and educational sectors and enabling multiple vectors of attack and vulnerability to protected data. The purpose of this multiple-case study was to explore the strategies information technology (IT) security professionals working in a university setting use to secure an environment to support BYOD in a university system. The study population was comprised of IT security professionals from the University of California campuses currently managing a network environment for at least 2 years where BYOD has been implemented. Protection motivation theory was the study\u27s conceptual framework. The data collection process included interviews with 10 IT security professionals and the gathering of publicly-accessible documents retrieved from the Internet (n = 59). Data collected from the interviews and member checking were triangulated with the publicly-accessible documents to identify major themes. Thematic analysis with the aid of NVivo 12 Plus was used to identify 4 themes: the ubiquity of BYOD in higher education, accessibility strategies for mobile devices, the effectiveness of BYOD strategies that minimize risk, and IT security professionals\u27 tasks include identifying and implementing network security strategies. The study\u27s implications for positive social change include increasing the number of users informed about cybersecurity and comfortable with defending their networks against foreign and domestic threats to information security and privacy. These changes may mitigate and reduce the spread of malware and viruses and improve overall cybersecurity in BYOD-enabled organizations

Cybersecurity Strategies for Universities With Bring Your Own Device Programs

The bring your own device (BYOD) phenomenon has proliferated, making its way into different business and educational sectors and enabling multiple vectors of attack and vulnerability to protected data. The purpose of this multiple-case study was to explore the strategies information technology (IT) security professionals working in a university setting use to secure an environment to support BYOD in a university system. The study population was comprised of IT security professionals from the University of California campuses currently managing a network environment for at least 2 years where BYOD has been implemented. Protection motivation theory was the study\u27s conceptual framework. The data collection process included interviews with 10 IT security professionals and the gathering of publicly-accessible documents retrieved from the Internet (n = 59). Data collected from the interviews and member checking were triangulated with the publicly-accessible documents to identify major themes. Thematic analysis with the aid of NVivo 12 Plus was used to identify 4 themes: the ubiquity of BYOD in higher education, accessibility strategies for mobile devices, the effectiveness of BYOD strategies that minimize risk, and IT security professionals\u27 tasks include identifying and implementing network security strategies. The study\u27s implications for positive social change include increasing the number of users informed about cybersecurity and comfortable with defending their networks against foreign and domestic threats to information security and privacy. These changes may mitigate and reduce the spread of malware and viruses and improve overall cybersecurity in BYOD-enabled organizations

The Challenges of Implementing Bring Your Own Device

Research conducted by Tech Pro (2014) indicated that the Bring Your Own Device (BYOD) concept is gaining momentum with 74% of organizations already having some BYOD program or planning to implement one. While BYOD offers several benefits, it also presents challenges that concern information technology leaders and information security managers. This correlational study used the systems theory framework to examine the relationship between information security managers\u27 intentions, perceptions of security, and compliance regarding BYOD implementation. Participants of the study consisted of information security managers in the eastern United States who had obtained the Certified Information Systems Manager certification. Data was collected from 94 information security managers through a survey instrument. The survey instrument integrated three other instruments with proven reliability developed by other researchers. Data was analyzed using a multiple regression analysis to test for a relationship between the variables of the study (security, compliance, and intent to implement BYOD). The multiple regression conducted in this study was insignificant indicating a relationship did not exist between the study\u27s variables (F(2, 86) = 0.33, p = .718, R2 = .00). A significant negative relationship was found between security and compliance indicating a weakly negative correlation (r = -.26, p = .016). Using the results from the study, information technology leaders may be able to develop strategies from which to implement BYOD successfully. Implications for social change include increased knowledge of securing personal devices for employees and consumers in general and reduction in costs associated with security and data breaches

Teacher Attitudes Toward Technology Integration in a One-to-One Mobile Device Middle-School Classroom

As the classroom climate transforms into a more technology-enhanced environment with increased device availability, there is a growing need to understand how attitudes among teachers may be influenced by the use of these devices in the classroom. Because of current technology trends, device integration is essential to meet education goals (Keengwe, Schnellert, & Mills, 2012). Research suggests that the use of mobile devices in the classroom along with the expectations for teachers to integrate these devices into their curriculum can have significant effects on attitudes and behaviors among teachers and therefore, should be studied (Sahin et al., 2017; Moore, 2016; Beeland, 2002; Christensen, 2002). This study attempted to examine the difference in teacher attitudes toward technology integration based on their use of either Chromebooks or iPads as mobile devices in a one-to-one integrated middle-school classroom. Using a quantitative, causal comparative design, participants were selected from a population of middle-school teachers at two Southeastern United States school districts. The sample size of participants was 115, of which 73 used Chromebooks and 42 used iPads. Data were analyzed using an independent-samples t-test to examine the relationship between attitude and mobile device used. Results of the survey showed that no significant difference existed in the attitude scores of teachers’ and the mobile device they used. Although the study did not find significance in the attitude scores, the data indicated that attitudes were mostly positive. Further research should be conducted to include a broader population, other grade levels, and other mobile devices. Studies that look at variables such as self-efficacy, training, and confidence, along with attitude should be researched

Understanding Contextual Factors of Bring Your Own Device and Employee Information Security Behaviors from the Work-Life Domain Perspective

Bring Your Own Device (BYOD) is no longer the exception, but rather the norm. Most prior research on employees’ compliance with organizational security policies has been primarily conducted with the assumption that work takes place in a specified workplace, not remotely. However, due to advances in technology, almost every employee brings his or her own device(s) to work. Further, particularly as a result of the 2020 Covid-19 pandemic, remote working has become very popular, with many employees using their own devices for work- related activities. BYOD brings new challenges in ensuring employees’ compliance with information security rules and policies by creating a gray area between the work and life domains as it diminishes the boundaries that separate them and thus affects employees’ perception of them. As yet, little is known about how BYOD changes individuals’ perception of work-life domains and how such perception may subsequently affect their compliance behavior. Building on prior research on information security behaviors and work-life domain management, this thesis investigates the possible effects of BYOD on employees’ compliance behavior through the changes it brings about in their work-life domain perspective. It extends existing border theory by identifying and empirically validating new border marking factors— namely, device ownership and data sensitivity—in employees’ interpretation of their work and life domains. Subsequently, protection motivation theory, a theory widely used in explaining employees’ compliance behavior, was used to examine why and how the perception of work- life domains is relevant and necessary to consider in examining employees’ intention to comply with information security policies

The Influence of Private Alternatives on Employees\u27 Acceptance of Organizational IS

Recent phenomena such as IT consumerization, bring your own device, and shadow IT describe employees who introduce new technologies into their organizations rather than resist technological change. We research the underlying mechanism that drives employees to introduce new private technology into their working environment. In our study, we intentionally separate the impact that organizational IS performance and private technology use have on satisfaction with organizational IS and consider satisfaction’s dynamics as a fundamental aspect in our research model. As a theoretical contribution, we suggest that familiarity with superior private technological alternatives for organizational IS decreases satisfaction with organizational IS and, thus, fosters behavioral change. In our empirical study, we found interaction effects that indicate that innovative employees, in contrast to non-innovative employees, reach a higher satisfaction level in situations with high organizational IS performance. Furthermore, we found that non-inert employees, in contrast to inert employees, become dissatisfied with organizational IS when they experience well-performing IS in their private environments

Adopting Active Learning Classroom (ALC) Technology and Overcoming Barriers: A Faculty Development Intervention Model for Technology-Enhanced Learning Spaces

The goal of this study was to understand how instructors use technology, and what challenges they face, but also to increase the participants’ understanding of Active Learning Classroom (ALCs) technologies as it applies to their teaching by applying action research methodologies. This study also seeks to lay a foundation for additional research on ALCs, education technology, and the needs of instructors in terms of faculty development in technology. This study investigates a group of 13 faculty members in multiple disciplines teaching in ALCs. Thus far, research on the impact of technology-enriched learning environments like Active Learning Classrooms has typically centered around student learning (Beichner et al., 2007; Frazee, Hughes, & Frazee, 2014; Morrone, Ouimet, Siering, & Arthur, 2014). Less attention has been paid to the faculty development needed for instructors to properly take advantage of these environments The research study addresses three questions: First, how and, for what purposes, do faculty use technology in the ALC? Second, what technology adoption factors and barriers were experienced by instructors in an Active Learning Classroom? Third, using Kolb’s experiential learning theory (1984, 2014), how does a semester-long faculty development intervention program impact instructors’ adoption of Active Learning Classroom technologies? Results indicated that the most frequently used technologies were those that were familiar from traditional (technology-equipped) lecture spaces that faculty had used. Faculty were most comfortable with content delivery tools such as instructor laptops connected to the LCD TVs, the instructor podium, and whiteboards. Additionally, technology adoption factors and barriers to adoption were identified, including time, ease of use, equipment availability, institutional classroom support, peer support, and instructor comfort levels with technology and troubleshooting. Through action research, the newest Active Learning Classroom instructors received the most hands-on training on the classroom hardware during consultations, and the exposure to classroom technologies and troubleshooting tips via an experiential learning framework allowed them to better understand the podium interface, document camera and wall-buttons while having an opportunity to reflect on their teaching