Keyword Targeting Optimization in Sponsored Search Advertising: Combining Selection and Matching

In sponsored search advertising (SSA), advertisers need to select keywords and determine matching types for selected keywords simultaneously, i.e., keyword targeting. An optimal keyword targeting strategy guarantees reaching the right population effectively. This paper aims to address the keyword targeting problem, which is a challenging task because of the incomplete information of historical advertising performance indices and the high uncertainty in SSA environments. First, we construct a data distribution estimation model and apply a Markov Chain Monte Carlo method to make inference about unobserved indices (i.e., impression and click-through rate) over three keyword matching types (i.e., broad, phrase and exact). Second, we formulate a stochastic keyword targeting model (BB-KSM) combining operations of keyword selection and keyword matching to maximize the expected profit under the chance constraint of the budget, and develop a branch-and-bound algorithm incorporating a stochastic simulation process for our keyword targeting model. Finally, based on a realworld dataset collected from field reports and logs of past SSA campaigns, computational experiments are conducted to evaluate the performance of our keyword targeting strategy. Experimental results show that, (a) BB-KSM outperforms seven baselines in terms of profit; (b) BB-KSM shows its superiority as the budget increases, especially in situations with more keywords and keyword combinations; (c) the proposed data distribution estimation approach can effectively address the problem of incomplete performance indices over the three matching types and in turn significantly promotes the performance of keyword targeting decisions. This research makes important contributions to the SSA literature and the results offer critical insights into keyword management for SSA advertisers.Comment: 38 pages, 4 figures, 5 table

Click fraud : how to spot it, how to stop it?

Online search advertising is currently the greatest source of revenue for many Internet giants such as Google™, Yahoo!™, and Bing™. The increased number of specialized websites and modern profiling techniques have all contributed to an explosion of the income of ad brokers from online advertising. The single biggest threat to this growth is however click fraud. Trained botnets and even individuals are hired by click-fraud specialists in order to maximize the revenue of certain users from the ads they publish on their websites, or to launch an attack between competing businesses. Most academics and consultants who study online advertising estimate that 15% to 35% of ads in pay per click (PPC) online advertising systems are not authentic. In the first two quarters of 2010, US marketers alone spent $5.7 billion on PPC ads, where PPC ads are between 45 and 50 percent of all online ad spending. On average about$1.5 billion is wasted due to click-fraud. These fraudulent clicks are believed to be initiated by users in poor countries, or botnets, who are trained to click on specific ads. For example, according to a 2010 study from Information Warfare Monitor, the operators of Koobface, a program that installed malicious software to participate in click fraud, made over $2 million in just over a year. The process of making such illegitimate clicks to generate revenue is called click-fraud. Search engines claim they filter out most questionable clicks and either not charge for them or reimburse advertisers that have been wrongly billed. However this is a hard task, despite the claims that brokers\u27 efforts are satisfactory. In the simplest scenario, a publisher continuously clicks on the ads displayed on his own website in order to make revenue. In a more complicated scenario. a travel agent may hire a large, globally distributed, botnet to click on its competitor\u27s ads, hence depleting their daily budget. We analyzed those different types of click fraud methods and proposed new methodologies to detect and prevent them real time. While traditional commercial approaches detect only some specific types of click fraud, Collaborative Click Fraud Detection and Prevention (CCFDP) system, an architecture that we have implemented based on the proposed methodologies, can detect and prevents all major types of click fraud. The proposed solution analyzes the detailed user activities on both, the server side and client side collaboratively to better describe the intention of the click. Data fusion techniques are developed to combine evidences from several data mining models and to obtain a better estimation of the quality of the click traffic. Our ideas are experimented through the development of the Collaborative Click Fraud Detection and Prevention (CCFDP) system. Experimental results show that the CCFDP system is better than the existing commercial click fraud solution in three major aspects: 1) detecting more click fraud especially clicks generated by software; 2) providing prevention ability; 3) proposing the concept of click quality score for click quality estimation. In the CCFDP initial version, we analyzed the performances of the click fraud detection and prediction model by using a rule base algorithm, which is similar to most of the existing systems. We have assigned a quality score for each click instead of classifying the click as fraud or genuine, because it is hard to get solid evidence of click fraud just based on the data collected, and it is difficult to determine the real intention of users who make the clicks. Results from initial version revealed that the diversity of CF attack Results from initial version revealed that the diversity of CF attack types makes it hard for a single counter measure to prevent click fraud. Therefore, it is important to be able to combine multiple measures capable of effective protection from click fraud. Therefore, in the CCFDP improved version, we provide the traffic quality score as a combination of evidence from several data mining algorithms. We have tested the system with a data from an actual ad campaign in 2007 and 2008. We have compared the results with Google Adwords reports for the same campaign. Results show that a higher percentage of click fraud present even with the most popular search engine. The multiple model based CCFDP always estimated less valid traffic compare to Google. Sometimes the difference is as high as 53%. Detection of duplicates, fast and efficient, is one of the most important requirement in any click fraud solution. Usually duplicate detection algorithms run in real time. In order to provide real time results, solution providers should utilize data structures that can be updated in real time. In addition, space requirement to hold data should be minimum. In this dissertation, we also addressed the problem of detecting duplicate clicks in pay-per-click streams. We proposed a simple data structure, Temporal Stateful Bloom Filter (TSBF), an extension to the regular Bloom Filter and Counting Bloom Filter. The bit vector in the Bloom Filter was replaced with a status vector. Duplicate detection results of TSBF method is compared with Buffering, FPBuffering, and CBF methods. False positive rate of TSBF is less than 1% and it does not have false negatives. Space requirement of TSBF is minimal among other solutions. Even though Buffering does not have either false positives or false negatives its space requirement increases exponentially with the size of the stream data size. When the false positive rate of the FPBuffering is set to 1% its false negative rate jumps to around 5%, which will not be tolerated by most of the streaming data applications. We also compared the TSBF results with CBF. TSBF uses only half the space or less than standard CBF with the same false positive probability. One of the biggest successes with CCFDP is the discovery of new mercantile click bot, the Smart ClickBot. We presented a Bayesian approach for detecting the Smart ClickBot type clicks. The system combines evidence extracted from web server sessions to determine the final class of each click. Some of these evidences can be used alone, while some can be used in combination with other features for the click bot detection. During training and testing we also addressed the class imbalance problem. Our best classifier shows recall of 94%. and precision of 89%, with F1 measure calculated as 92%. The high accuracy of our system proves the effectiveness of the proposed methodology. Since the Smart ClickBot is a sophisticated click bot that manipulate every possible parameters to go undetected, the techniques that we discussed here can lead to detection of other types of software bots too. Despite the enormous capabilities of modern machine learning and data mining techniques in modeling complicated problems, most of the available click fraud detection systems are rule-based. Click fraud solution providers keep the rules as a secret weapon and bargain with others to prove their superiority. We proposed validation framework to acquire another model of the clicks data that is not rule dependent, a model that learns the inherent statistical regularities of the data. Then the output of both models is compared. Due to the uniqueness of the CCFDP system architecture, it is better than current commercial solution and search engine/ISP solution. The system protects Pay-Per-Click advertisers from click fraud and improves their Return on Investment (ROI). The system can also provide an arbitration system for advertiser and PPC publisher whenever the click fraud argument arises. Advertisers can gain their confidence on PPC advertisement by having a channel to argue the traffic quality with big search engine publishers. The results of this system will booster the internet economy by eliminating the shortcoming of PPC business model. General consumer will gain their confidence on internet business model by reducing fraudulent activities which are numerous in current virtual internet world

Drei Studien zu Analyse und Management von Online-Konsumentenverhalten

Over the last two decades, the Internet has fundamentally changed the ways firms and consumers interact. The ongoing evolution of the Internet-enabled market environment entails new challenges for marketing research and practice, including the emergence of innovative business models, a proliferation of marketing channels, and an unknown wealth of data. This dissertation addresses these issues in three individual essays. Study 1 focuses on business models offering services for free, which have become increasingly prevalent in the online sector. Offering services for free raises new questions for service providers as well as marketing researchers: How do customers of free e-services contribute value without paying? What are the nature and dynamics of nonmonetary value contributions by nonpaying customers? Based on a literature review and depth interviews with senior executives of free e-service providers, Study 1 presents a comprehensive overview of nonmonetary value contributions in the free e-service sector, including not only word of mouth, co-production, and network effects but also attention and data as two new dimensions, which have been disregarded in marketing research. By putting their findings in the context of existing literature on customer value and customer engagement, the authors do not only shed light on the complex processes of value creation in the emerging e-service industry but also advance marketing and service research in general. Studies 2 and 3 investigate the analysis of online multichannel consumer behavior in times of big data. Firms can choose from a plethora of channels to reach consumers on the Internet, such that consumers often use a number of different channels along the customer journey. While the unprecedented availability of individual-level data enables new insights into multichannel consumer behavior, it also makes high demands on the efficiency and scalability of research approaches. Study 2 addresses the challenge of attributing credit to different channels along the customer journey. Because advertisers often do not know to what degree each channel actually contributes to their marketing success, this attribution challenge is of great managerial interest, yet academic approaches to it have not found wide application in practice. To increase practical acceptance, Study 2 introduces a graph-based framework to analyze multichannel online customer path data as first- and higher-order Markov walks. According to a comprehensive set of criteria for attribution models, embracing both scientific rigor and practical applicability, four model variations are evaluated on four, large, real-world data sets from different industries. Results indicate substantial differences to existing heuristics such as “last click wins” and demonstrate that insights into channel effectiveness cannot be generalized from single data sets. The proposed framework offers support to practitioners by facilitating objective budget allocation and improving team decisions and allows for future applications such as real-time bidding. Study 3 investigates how channel usage along the customer journey facilitates inferences on underlying purchase decision processes. To handle increasing complexity and sparse data in online multichannel environments, the author presents a new categorization of online channels and tests the approach on two large clickstream data sets using a proportional hazard model with time-varying covariates. By categorizing channels along the dimensions of contact origin and branded versus generic usage, Study 3 finds meaningful interaction effects between contacts across channel types, corresponding to the theory of choice sets. Including interactions based on the proposed categorization significantly improves model fit and outperforms alternative specifications. The results will help retailers gain a better understanding of customers’ decision-making progress in an online multichannel environment and help them develop individualized targeting approaches for real-time bidding. Using a variety of methods including qualitative interviews, Markov graphs, and survival models, this dissertation does not only advance knowledge on analyzing and managing online consumer behavior but also adds new perspectives to marketing and service research in general.Das Internet hat die Interaktion zwischen Unternehmen und Kunden grundlegend verändert. Die Etablierung eines interfähigen Marktumfelds bringt neuartige Herausforderungen für Marketingforschung und -praxis mit sich. Dazu zählt die Entstehung von innovativen Geschäftsmodellen ebenso wie eine Vervielfachung der verfügbaren Marketingkanäle und eine bislang unbekannte Fülle an Daten. Die vorliegende Dissertation untersucht diese Herausforderungen in drei unabhängigen Studien

Decision Support Systems

Decision support systems (DSS) have evolved over the past four decades from theoretical concepts into real world computerized applications. DSS architecture contains three key components: knowledge base, computerized model, and user interface. DSS simulate cognitive decision-making functions of humans based on artificial intelligence methodologies (including expert systems, data mining, machine learning, connectionism, logistical reasoning, etc.) in order to perform decision support functions. The applications of DSS cover many domains, ranging from aviation monitoring, transportation safety, clinical diagnosis, weather forecast, business management to internet search strategy. By combining knowledge bases with inference rules, DSS are able to provide suggestions to end users to improve decisions and outcomes. This book is written as a textbook so that it can be used in formal courses examining decision support systems. It may be used by both undergraduate and graduate students from diverse computer-related fields. It will also be of value to established professionals as a text for self-study or for reference

First steps in the study of cyber-psycho-cognitive operations

Dissertação (mestrado)—Universidade de Brasília, Instituto de Relações Internacionais, Programa de Pós-Graduação em Relações Internacionais, 2019.O presente trabalho é uma análise dos mecanismos informáticos e tecno-comunicacionais envolvidos na articulação de mundos da vida orientados estrategicamente para estimular, prever ou minar o desenvolvimento das condições psico-cognitivas adequadas para a construção e sustento da legitimidade racional de uma autoridade ou ação política. A aplicação de instrumentos “arqueológicos” Foucauldianos ao estudo das narrativas políticas que engendraram e surgiram de “Russiagate” permitiu situar a teoria num contexto histórico e validar a premissa da convergência e incorporação de tendências de agendamento comuns e de práticas típicas de operações psicológicas tradicionais. Contudo, os efeitos tanto da disponibilidade comercial das TICs com capacidade de “deep learning”, quanto da estruturação baseada em conhecimento permitida pela ubiquidade e centralidade econômica dessas tecnologias, tornam o conjunto de mecanismos analisados num fenômeno que merece uma conceptualização e marco investigativo únicos. A obra é uma contribuição a esse empreendimento.This is an analysis of the ICT-based mechanisms involved in the articulation of lifeworlds that are strategically oriented to foster, prevent or undermine the development of psycho-cognitive conditions adequate for the construction or sustainability of an authority’s or a political action’s rational legitimacy. While grounding theory to a historical context, the application of Foucauldian “archeological” instruments to the study of the political narratives giving birth and springing from “Russiagate” also served to validate the premised convergence and incorporation of common agenda-setting trends and practices typical of traditional psychological operations. However, the effects of both the commercial availability of deep-learning ICTs and the cognition-based structuration afforded by their ubiquity and economic centrality set this “dispositif” apart, thereby deserving a unique conceptualization and research framework. This study is a contribution to such endeavor

CORPORATE SOCIAL RESPONSIBILITY IN ROMANIA

The purpose of this paper is to identify the main opportunities and limitations of corporate social responsibility (CSR). The survey was defined with the aim to involve the highest possible number of relevant CSR topics and give the issue a more wholesome perspective. It provides a basis for further comprehension and deeper analyses of specific CSR areas. The conditions determining the success of CSR in Romania have been defined in the paper on the basis of the previously cumulative knowledge as well as the results of various researches. This paper provides knowledge which may be useful in the programs promoting CSR.Corporate social responsibility, Supportive policies, Romania

Measuring for privacy: From tracking to cloaking

We rely on various types of online services to access information for different uses, and often provide sensitive information during the interactions with these services. These online services are of different types; e.g. commercial websites (e.g., banking, education, news, shopping, dating, social media), essential websites (e.g., government). Online services are available through websites as well as mobile apps. The growth of web sites, mobile devices and apps that run on those devices, have resulted in the proliferation of online services. This whole ecosystem of online services had created an environment where everyone using it are being tracked. Several past studies have performed privacy measurements to assess the prevalence of tracking in online services. Most of these studies used institutional (i.e., non-residential) resources for their measurements, and lacked global perspective. Tracking on online services and its impact to privacy may differ at various locations. Therefore, to fill in this gap, we perform a privacy measurement study of popular commercial websites, using residential networks from various locations. Unlike commercial online services, there are different categories (e.g., government, hospital, religion) of essential online services where users do not expect to be tracked. The users of these essential online services often use information of extreme personal and sensitive in nature (e.g., social insurance number, health information, prayer requests/confessions made to a religious minister) when interacting with those services. However, contrary to the expectations of users, these essential services include user tracking capabilities. We built frameworks to perform privacy measurements of these online services (include both web sites and Android apps) that are of different types (i.e., governments, hospitals and religious services in jurisdictions around the world). The instrumented tracking metrics (i.e., stateless, stateful, session replaying) from the privacy measurements of these online services are then analyzed. Malicious sites (e.g., phishing) mimic online services to deceive users, causing them harm. We found 80% of analyzed malicious sites are cloaked, and not blocked by search engine crawlers. Therefore, sensitive information collected from users through these sites is exposed. In addition, underlying Internet-connected infrastructure (e.g., networked devices such as routers, modems) used by online users, can suffer from security issues due to nonuse of TLS or use of weak SSL/TLS certificates. Such security issues (e.g., spying on a CCTV camera) can compromise data integrity, confidentiality and user privacy. Overall, we found tracking on commercial websites differ based on the location of corresponding residential users. We also observed widespread use of tracking by commercial trackers, and session replay services that expose sensitive information from essential online services. Sensitive information are also exposed due to vulnerabilities in online services (e.g., Cross Site Scripting). Furthermore, a significant proportion of malicious sites evade detection by security/search engine crawlers, which may make such sites readily available to users. We also detect weaknesses in the TLS ecosystem of Internet-connected infrastructure that supports running these online services. These observations require more research on privacy of online services, as well as information exposure from malicious online services, to understand the significance of privacy issues, and to adopt appropriate mitigation strategies

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati