Autonomous Agents for Business Process Management

Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespread, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that responsibility for enacting various components of the business process is delegated to a number of autonomous problem solving agents. To enact their role, these agents typically interact and negotiate with other agents in order to coordinate their actions and to buy in the services they require. This approach leads to a system that is significantly more agile and robust than its traditional counterparts. To help demonstrate these benefits, a companion paper describes the application of our system to a real-world problem faced by British Telecom

A window into learning: case studies of online group communication and collaboration

The two case studies presented explore the potential offered by in‐depth qualitative analysis of students’ online discussion to enhance our understanding of how students learn. Both cases are used to illustrate how the monitoring and moderation of online student group communication can open up a ‘window into learning’, providing us with new insights into complex problem‐solving and thinking processes. The cases offer examples of students’ ‘thinking aloud’ while problem‐solving, showing how and why they arrived at particular outcomes and the underlying thought processes involved. It is argued that these insights into students’ learning processes can in turn offer us the opportunity to adapt our own teaching practice in order to achieve a better pedagogical ‘fit’ with the learning needs of our students; for example, through a more precise or more timely intervention. It is also suggested that looking through this ‘window’ enables us to concentrate our assessment more closely on the process of task completion, rather than focusing solely on the end product

Deliverable JRA1.1: Evaluation of current network control and management planes for multi-domain network infrastructure

This deliverable includes a compilation and evaluation of available control and management architectures and protocols applicable to a multilayer infrastructure in a multi-domain Virtual Network environment.The scope of this deliverable is mainly focused on the virtualisation of the resources within a network and at processing nodes. The virtualization of the FEDERICA infrastructure allows the provisioning of its available resources to users by means of FEDERICA slices. A slice is seen by the user as a real physical network under his/her domain, however it maps to a logical partition (a virtual instance) of the physical FEDERICA resources. A slice is built to exhibit to the highest degree all the principles applicable to a physical network (isolation, reproducibility, manageability, ...). Currently, there are no standard definitions available for network virtualization or its associated architectures. Therefore, this deliverable proposes the Virtual Network layer architecture and evaluates a set of Management- and Control Planes that can be used for the partitioning and virtualization of the FEDERICA network resources. This evaluation has been performed taking into account an initial set of FEDERICA requirements; a possible extension of the selected tools will be evaluated in future deliverables. The studies described in this deliverable define the virtual architecture of the FEDERICA infrastructure. During this activity, the need has been recognised to establish a new set of basic definitions (taxonomy) for the building blocks that compose the so-called slice, i.e. the virtual network instantiation (which is virtual with regard to the abstracted view made of the building blocks of the FEDERICA infrastructure) and its architectural plane representation. These definitions will be established as a common nomenclature for the FEDERICA project. Other important aspects when defining a new architecture are the user requirements. It is crucial that the resulting architecture fits the demands that users may have. Since this deliverable has been produced at the same time as the contact process with users, made by the project activities related to the Use Case definitions, JRA1 has proposed a set of basic Use Cases to be considered as starting point for its internal studies. When researchers want to experiment with their developments, they need not only network resources on their slices, but also a slice of the processing resources. These processing slice resources are understood as virtual machine instances that users can use to make them behave as software routers or end nodes, on which to download the software protocols or applications they have produced and want to assess in a realistic environment. Hence, this deliverable also studies the APIs of several virtual machine management software products in order to identify which best suits FEDERICA’s needs.Postprint (published version

Regulating TNCs: Should Uber and Lyft Set Their Own Rules?

We evaluate the impact of three proposed regulations of transportation network companies (TNCs) like Uber, Lyft and Didi: (1) a minimum wage for drivers, (2) a cap on the number of drivers or vehicles, and (3) a per-trip congestion tax. The impact is assessed using a queuing theoretic equilibrium model which incorporates the stochastic dynamics of the app-based ride-hailing matching platform, the ride prices and driver wages established by the platform, and the incentives of passengers and drivers. We show that a floor placed under driver earnings pushes the ride-hailing platform to hire more drivers and offer more rides, at the same time that passengers enjoy faster rides and lower total cost, while platform rents are reduced. Contrary to standard economic theory, enforcing a minimum wage for drivers benefits both drivers and passengers, and promotes the efficiency of the entire system. This surprising outcome holds for almost all model parameters, and it occurs because the wage floors curbs TNC labor market power. In contrast to a wage floor, imposing a cap on the number of vehicles hurts drivers, because the platform reaps all the benefits of limiting supply. The congestion tax has the expected impact: fares increase, wages and platform revenue decrease. We also construct variants of the model to briefly discuss platform subsidy, platform competition, and autonomous vehicles

Low Cost Quality of Service Multicast Routing in High Speed Networks

Many of the services envisaged for high speed networks, such as B-ISDN/ATM, will support real-time applications with large numbers of users. Examples of these types of application range from those used by closed groups, such as private video meetings or conferences, where all participants must be known to the sender, to applications used by open groups, such as video lectures, where partcipants need not be known by the sender. These types of application will require high volumes of network resources in addition to the real-time delay constraints on data delivery. For these reasons, several multicast routing heuristics have been proposed to support both interactive and distribution multimedia services, in high speed networks. The objective of such heuristics is to minimise the multicast tree cost while maintaining a real-time bound on delay. Previous evaluation work has compared the relative average performance of some of these heuristics and concludes that they are generally efficient, although some perform better for small multicast groups and others perform better for larger groups. Firstly, we present a detailed analysis and evaluation of some of these heuristics which illustrates that in some situations their average performance is reversed; a heuristic that in general produces efficient solutions for small multicasts may sometimes produce a more efficient solution for a particular large multicast, in a specific network. Also, in a limited number of cases using Dijkstra's algorithm produces the best result. We conclude that the efficiency of a heuristic solution depends on the topology of both the network and the multicast, and that it is difficult to predict. Because of this unpredictability we propose the integration of two heuristics with Dijkstra's shortest path tree algorithm to produce a hybrid that consistently generates efficient multicast solutions for all possible multicast groups in any network. These heuristics are based on Dijkstra's algorithm which maintains acceptable time complexity for the hybrid, and they rarely produce inefficient solutions for the same network/multicast. The resulting performance attained is generally good and in the rare worst cases is that of the shortest path tree. The performance of our hybrid is supported by our evaluation results. Secondly, we examine the stability of multicast trees where multicast group membership is dynamic. We conclude that, in general, the more efficient the solution of a heuristic is, the less stable the multicast tree will be as multicast group membership changes. For this reason, while the hybrid solution we propose might be suitable for use with closed user group multicasts, which are likely to be stable, we need a different approach for open user group multicasting, where group membership may be highly volatile. We propose an extension to an existing heuristic that ensures multicast tree stability where multicast group membership is dynamic. Although this extension decreases the efficiency of the heuristics solutions, its performance is significantly better than that of the worst case, a shortest path tree. Finally, we consider how we might apply the hybrid and the extended heuristic in current and future multicast routing protocols for the Internet and for ATM Networks.

Thoughts about recent education reform in India: Is there a tendency towards privatisation in elementary education?

The debate in India about the Right to Education Bill 2005 is an example for the basic question in education reform: Is education to be provided by the state or by private actors? With this bill the Government of India (GoI) suggests it\u27s programme to implement the "right to education", which has become the 86th amendment to the constitution in 2002. It guarantees free and compulsory education for all children in the age of 6-14. There is a rapid increase in private initiative in order to fill insufficient government provision of quality education. But is the state enforcing privatisation of education? The debate about the Right to Education Bill shows an ambivalent attitude of the GoI towards private schools: They are seen as a means to achieve Education for All through a reservation policy for children from low socio-economic strata on the one hand and tries to control them more in order to decrease the number of unrecognised schools. Critics of the current education policy accuse the GoI of a lack of strength to create a common school system, in their view the only way to make the constitutional right a reality. On this backdrop the article discusses statements in favour and against an increasing role of private actors in education and concludes that the noble idea of a right to education as amended to the constitution can not be fulfilled if the state does not take its primary responsibility for the provision of quality education to every child serious. (DIPF/Orig.)Die Debatte in Indien anlässlich der "Right to Education Bill 2005" ist ein Beispiel für eine Auseinandersetzung über eine grundlegende Frage der Bildungsreform: Ist es der Staat oder sind es private Akteure die für Bildung verantwortlich sind? Die neue Gesetzesvorlage skizziert das Programm zur Umsetzung des Rechts auf Bildung. Dieses Recht wurde 2002 in die Verfassung aufgenommen und garantiert jedem Kind im Alter von 6-14 Jahren frei zugängliche Bildung unter einer allgemeinen Schulpflicht. Gleichzeitig wächst die Zahl der privaten Schulen immer weiter, vor allem dort wo der Staat keine qualitativ hochwertige Bildung anbietet. Heißt das, dass der Staat sich in die Richtung einer Privatisierung der Bildung bewegt? Die Debatte zeigt, dass der indische Staat eine ambivalente Haltung gegenüber den privaten Schulen einnimmt: Auf der einen Seite werden sie als ein Weg gesehen "Education For All" zu erreichen. Das zeigt die angedachte Regelung der Reservierung von Plätzen in Privatschulen für Kinder aus ärmeren Familien. Auf der anderen Seite sieht der Entwurf eine stärkere Kontrolle über die privaten Träger vor, um die Zahl der Privatschulen, die ohne staatliche Anerkennung arbeiten, zu verringern. KritikerInnen dieser Pläne der Regierung fordern die Einführung eines allgemeinen Schulsystems zur Überwindung der Stratifikation, die durch die verschiedenen Schulen verstärkt wird. Vor diesem Hintergrund zeigt der Artikel das Für und Wider einer Aktivität von Privatschulen auf und kommt zu dem Schluss, dass die noble Idee eines "Rechts auf Bildung" nur umgesetzt werden kann, wenn der Staat seine eigentliche Verantwortung für Bildung ernst nimmt. (DIPF/Orig.

Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application