Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

A survey on online monitoring approaches of computer-based systems

This report surveys forms of online data collection that are in current use (as well as being the subject of research to adapt them to changing technology and demands), and can be used as inputs to assessment of dependability and resilience, although they are not primarily meant for this use

Automated maintenance of service compositions with SLA violation detection and dynamic binding

Web service compositions need to adapt to changes in their constituent web services, in order to maintain functionality and performance. Therefore, service compositions must be able to detect web service failure and performance degradation resulting in the violation of service-level agreements. Automated diagnosis and repair are equally important. However, existing standards and languages for service compositions, such as BPEL, lack constructs for web service monitoring and runtime adaptability, which are pre-requisites for diagnosis and repair. We present a solution for transparent runtime monitoring, as well as automated performance degradation detection, diagnosis, and repair for service compositions expressed as BPEL processes. Our solution uses lightweight monitoring techniques, supports customizable diagnosis and repair strategies, and is compatible with any standards-compliant BPEL engin

What Automated Planning Can Do for Business Process Management

Business Process Management (BPM) is a central element of today organizations. Despite over the years its main focus has been the support of processes in highly controlled domains, nowadays many domains of interest to the BPM community are characterized by ever-changing requirements, unpredictable environments and increasing amounts of data that influence the execution of process instances. Under such dynamic conditions, BPM systems must increase their level of automation to provide the reactivity and flexibility necessary for process management. On the other hand, the Artificial Intelligence (AI) community has concentrated its efforts on investigating dynamic domains that involve active control of computational entities and physical devices (e.g., robots, software agents, etc.). In this context, Automated Planning, which is one of the oldest areas in AI, is conceived as a model-based approach to synthesize autonomous behaviours in automated way from a model. In this paper, we discuss how automated planning techniques can be leveraged to enable new levels of automation and support for business processing, and we show some concrete examples of their successful application to the different stages of the BPM life cycle

A Method and Tool for Predictive Event-Driven Process Analytics

Business value can be lost if a decision maker’s action distance to the observation of a business event is too high. So far, two classes of information systems, which promise to assist decision makers, have been discussed independently from each other only: business intelligence systems that query historic business event data in order to prepare predictions of future process behavior and real-time monitoring systems. This paper suggests using real-time data for predictions following an event-driven approach. A predictive event-driven process analytics (edPA) method is presented which integrates aspects from business activity monitoring and process intelligence. Needs for procedure integration, metric quality, and the inclusion of actionable improvements are outlined. The method is implemented in the form of a software prototype and evaluated

Enhanced cell controller for aerospace manufacturing

Aerospace manufacturing industry is unique in that production typically focuses on high variety and quality but extremely low volume. Manufacturing processes are also sometimes unique and not repeatable and, hence, costly. Production is getting more expensive with the introduction of industrial robots and their cells. This paper describes the development of the Flexa Cell Coordinator (FCC), a system that is providing a solution to manage resources at assembly cell level. It can control, organise and coordinate between the resources and is capable of controlling remote cells and resources because of its distributed nature. It also gives insight of a system to the higher management via its rich reporting facility and connectivity with company systems e.g., Enterprise Resource Planner (ERP). It is able to control various kinds of cells and resources (network based) which are not limited to robots and machines. It is extendable and capable of adding multiple numbers of cells inside the system. It also provides the facility of scheduling the task to avoid the deadlocking in the process. In FCC resources (e.g., tracker) can also be shared between cells