Designing for Collaboration Using Social Network Analysis: Towards a Conceptual Method to Understand Organisational Interaction

The spreading of innovation within organisations is an area of interest for both academics and practitioners. Within information systems research collaboration issues are often addressed and solved through implementation of technology artefacts to meditate communication. With more and more resources being spent on collaborative technologies we argue that there can be cost advantages in looking at the socio-technical aspects of the information system when trying improve organisational communication. As an initial step of information system interventions we argue that an overview of the information exchange network within organisations can lead to valuable insights into where to start and we argue that social network analysis can provide such an bird’s-eye view over organisational interaction. This leads us to our research question: How can social network analysis be used to describe, understand and explain organisational interaction in designing information systems for collaboration? Taking a design science approach to the research question we aim to construct a meta-artefact, i.e. in our case knowledge about how to design for collaboration with the help of social network analysis. To test the applicability of social network analysis we collect sociometric interaction data from a knowledge intensive organisation using a name generating survey. The usability of the visualisations that are the output of the social network analysis are evaluated by decision makers within the organisation through interviews. We conclude that social network analysis is a time-efficient method of collecting empirical data that can lead to deep insights into the structure of the organisational communication network. The visualisation can be seen as a map used to pinpoint the emergence of social networks within organisations and thereby acting as a tool to drive continuous change and innovation

Mining and Visualizing Research Networks using the Artefact-Actor-Network Approach

Reinhardt, W., Wilke, A., Moi, M., Drachsler, H., & Sloep, P. B. (2012). Mining and Visualizing Research Networks using the Artefact-Actor-Network Approach. In A. Abraham (Ed.), Computational Social Networks. Mining and Visualization (pp. 233-268). Springer. Also available at http://www.springer.com/computer/communication+networks/book/978-1-4471-4053-5Virtual communities are increasingly relying on technologies and tools of the so-called Web 2.0. In the context of scientific events and topical Research Networks, researchers use Social Media as one main communication channel. This raises the question, how to monitor and analyze such Research Networks. In this chapter we argue that Artefact-Actor-Networks (AANs) serve well for modeling, storing and mining the social interactions around digital learning resources originating from various learning services. In order to deepen the model of AANs and its application to Research Networks, a relevant theoretical background as well as clues for a prototypical reference implementation are provided. This is followed by the analysis of six Research Networks and a detailed inspection of the results. Moreover, selected networks are visualized. Research Networks of the same type show similar descriptive measures while different types are not directly comparable to each other. Further, our analysis shows that narrowness of a Research Network's subject area can be predicted using the connectedness of semantic similarity networks. Finally conclusions are drawn and implications for future research are discussed

New interaction paths in the energy landscape: the role of local energy initiatives

Energy transition is an encompassing process which not only involves the energy system but also the landscape in which the energy system is embedded. Renewable energy is triggering new interactions with local landscapes in physical, socio-economic and institutional senses. We capture these interactions using the energy landscape concept, which expresses the interdependence of the energy system with the landscape. We aim to understand whether and how local energy initiatives facilitate this interdependency so as to see if local energy initiatives can be considered focal points in energy transition. We analyse how emerging local energy initiatives link different interests, land uses and activities within their energy practices and show how these facilitate interactions between various physical and social systems across multiple spatial scales. The paper concludes with several suggestions on how spatial planners and policy-makers can use the insights from the findings to support energy transition

The Baby as a Virtual Object : Agency and Stability in a Neonatal Care Unit

Neonatal care work is a complex social practice. It maybe understood as a network in which doctors, babies, parents, technology and medicalcare are aligned together in relationships dominated by issues of accountability. The nature of neonatal care means that the boundaries of what counts as the unit are always shifting. The regular appearance of new members, new patients and new technologies mean that much effort must be expended to hold the unit together as a functional entity. Thus stability in the unit's practice, rather than change, is something to be explained. Equally, ambiguity and uncertainty rather than clarity and procedure are important features of neonatal care. We examine how the baby (i.e. the neonate receiving care) acts the 'object' around which the unit is continuously ordered. The identity of the baby - what it is, what attributes are considered important, what effects it generates - is changeable. Staff constantly 'scale up' and 'scale down' what the baby is from a child to a biological system in accord with contextual demands (i.e. the baby's likely trajectory of care). The agency of the baby is often a resource that is worked up and generated by the network itself during this process of scaling. In this sense the baby is a 'virtual object' which cycles through various identities and relationships. We outline how this cycling appears to operate and the way in which it serves to hold together neonatal care work

Business process resource networks: a multi-theoretical study of continuous organisational transformation

Drawing on multiple theoretical lenses, this research studies continuous transformation, or ‘morphing’, of a business process resource network (BPRN). The aim is to further our understanding of continuous organisational change at the lowest levels of analysis within an organisation: that is, at the resource level, and that resource’s relationships to other resources as they exist within a BPRN. Data was gathered from a single, in depth case study. Analysis was achieved by means of mapping BPRN evolution using ‘temporal bracketing’, ‘visual’ and ‘narrative’ approaches (Langley, 1999). The analysis revealed two mechanisms that appear to govern microstate morphing: bond strength and stakeholder expectation. In addition, four factors emerged as important: environmental turbulence, timing and timeliness of changes, concurrency of changes, and enduring business logic. An emergent model of microstate morphing which acknowledges the importance of socio-materiality in actor network morphogenesis (ANM) is presented. This study shows how effective relationships and configuration of resources within the BPRN can be achieved to facilitate timely, purposeful morphing. Five propositions are offered from the emergent ANM model. Specifically, these relate to the conditional operating parameters and the identified generative mechanisms for continuous organisational transformation within the BPRN. Implications for practice are significant. A heuristic discussion guide containing a series of questions framed around the ANM model to highlight the challenges of microstate morphing for practitioners is proposed. Two routes for future research are suggested: replication studies, and quantifying BPRN change in relation to an organisation’s environment using a ii survey instrument and inferential statistical analysis based on the ANM model features and propositions

A network perspective on sociotechnical transitions : The emergence of the electronic book

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.The sociotechnical system of print-on-paper for the dissemination of textual information prevails despite widespread concerns about its sustainability. On the basis of sociotechnical transitions theory the print-on-paper system is perceived as a regime. Information technology is identified as one of the generic technologies that has the potential to address the unsustainability of the incumbent regime. Its potential effects are examined through the development of the electronic book, which is defined as those IT applications providing an alternative form of textual display to printed paper. Yet, such applications have remained marginal. According to sociotechnical transitions theory the electronic book can be seen as a niche in relation to the print-on-paper regime. An alternative conceptualisation of transitions as a process of network reconfiguration is suggested. On that basis, the electronic book is depicted as a number of emergent innovation networks. Social Network Analysis methods informed by network approaches to innovation theory are applied to visualise and discuss these emergent networks. In one of the representations, the electronic book is mapped as a sociotechnical network including organisations, users and technologies. It emerges that network formation often transgresses a distinct niche-regime divide. Patterns of network interaction are explored and assessed as to whether they represent a sociotechnical transition in progress. The analysis reveals different patterns of network formation which are indicative of prospective sociotechnical trajectories where different concepts of the electronic book are emphasised. It emerges that the discussion of sustainability and the emergence of the electronic book remain largely unlinked

Connectivism: Its place in theory-informed research and innovation in technology-enabled learning

The sociotechnical context for learning and education is dynamic and makes great demands on those trying to seize the opportunities presented by emerging technologies. The goal of this paper is to explore certain theories for our plans and actions in technology-enabled learning. Although presented as a successor to previous learning theories, connectivism alone is insufficient to inform learning and its support by technology in an internetworked world. However, because of its presence in massive open online courses (MOOCs), connectivism is influential in the practice of those who take these courses and who wish to apply it in teaching and learning. Thus connectivism is perceived as relevant by its practitioners but as lacking in rigour by its critics. Five scenarios of change are presented with frameworks of different theories to explore the variety of approaches educators can take in the contexts for change and their associated research/evaluation. I argue that the choice of which theories to use depends on the scope and purposes of the intervention, the funding available to resource the research/evaluation, and the experience and philosophical stances of the researchers/practitioners

If ICTs are Laboratories...

The authors argue for a monist view of sociotechnical analysis, and, following Fleck and his colleagues, discuss ICTs as laboratories where knowledge, activities and artefacts emerge across different sites and different stages of development. Researchers at a number of mature research sites (what Gieryn calls ‘truth spots’) have identified distinctive sociotechnical phenomena. These have been objectified and described in a scientific nomenclature that allows research to cumulate and comparisons to be made at a level that transcends the individual agent, the individual artefact and the local context. Five phenomena are discussed in detail: sociotechnical interaction networks; computerization movements; innofusion; configuration; multi-level social learning. The approach outlined in the paper, the authors suggest, may improve the focus of research in the IS domain

Towards an Appropriation Infrastructure: Supporting User Creativity in IT Adoption

Research on the adoption of information systems (IS) often stated technology as a fixed entity. Following the ’practical turn’ in IS we argue that information technology artefacts are mainly ’cultural artefacts’, which are shaped in a social process of appropriation where software usage is accompanied by processes of interpretation, negotiation or change in organizations. We elaborate on a (neo-)Marxian interpretation of appropriation from a design-oriented perspective in order to investigate the possibilities of technological support of activities of appropriation work. To capture the different facets of appropriation, we combine theoretical concepts of social capital and activity-based learning. With the help of this theoretical orientation, we systemize empirical evidence from several research projects in order to detect recurring patterns. We use these patterns to develop a generic architecture for actively supporting the social activity of appropriating the cultural artefact in context of its usage