Analyzing the determinants of e-commerce in small and medium-sized enterprises: a cognition-driven framework

The increasing use of information technology in enterprises’ daily operations has led to multiple innovative ways to run a business, including electronic commerce (hereafter, e-commerce). However, firms with fewer resources, such as small and medium-sized enterprises (SMEs), are more reluctant to use electronic channels during transactions. This aversion to contemporary business models is a result of these companies’ lack of knowledge and capabilities regarding e-commerce. To improve their businesses, SMEs’ managers and decision makers could benefit from a methodological framework that fosters a deeper understanding of the determinants of e-commerce. This study sought to explore the use of fuzzy cognitive mapping to address this need. The results are grounded in the knowledge and experience of a panel of experts in e-commerce. The fuzzy cognitive map (FCM) developed shows that entrepreneur profile, market, operational management, marketing and promotions, website and digital platform, and products present the highest centrality indices as determinants of SME e-commerce. The findings offer a better understanding of the cause-and-effect relationships between these determinants. The advantages, limitations, and shortcomings of our constructivist proposal are also discussed.info:eu-repo/semantics/publishedVersio

A constructivist model of bank branch front-office employee evaluation: an FCM-SD-based approach

The banking sector is one of the primary drivers of economic development. This sector has been affected by various crises throughout its history – most recently, the 2008 financial and economic crisis. In response, banking institutions have had to make diverse changes to their procedures and deal with new concerns related to changes within markets. One of the main recent developments in this sector is the new commercial function assigned to bank branch front-office employees, who have become responsible for selling financial products and services, as well as recruiting and retaining clients. As a result, the sector needs new employee performance evaluation methods in line with banks and staff members’ requirements. This study combined fuzzy cognitive mapping techniques and the system dynamics (SD) approach to develop a well-informed performance analysis system for assessing bank branch front-office employees. The proposed system was validated by the Business Process Management Competence Center director at Millennium BCP – a Portuguese private banking corporation. The main difference between the model constructed in the present research and current evaluation practices is that the criteria were collected directly from multiple specialists working at different commercial banks, who deal daily with this decision problem. The model’s theoretical and practical implications are also discussed.info:eu-repo/semantics/publishedVersio

Analyzing the determinants of e-commerce in small and medium-sized enterprises: a cognition-driven framework

The increasing use of information technology in enterprises’ daily operations has led to multiple innovative ways to run a business, including electronic commerce (hereafter, e-commerce). However, firms with fewer resources, such as small and medium-sized enterprises (SMEs), are more reluctant to use electronic channels during transactions. This aversion to contemporary business models is a result of these companies’ lack of knowledge and capabilities regarding e-commerce. To improve their businesses, SMEs’ managers and decision makers could benefit from a methodological framework that fosters a deeper understanding of the determinants of e-commerce. This study sought to explore the use of fuzzy cognitive mapping to address this need. The results are grounded in the knowledge and experience of a panel of experts in e-commerce. The fuzzy cognitive map (FCM) developed shows that entrepreneur profile, market, operational management, marketing and promotions, website and digital platform, and products present the highest centrality indices as determinants of SME e-commerce. The findings offer a better understanding of the cause-and-effect relationships between these determinants. The advantages, limitations, and shortcomings of our constructivist proposal are also discussed. First published online 10 April 201

Análise das dinâmicas de ética bancária com recurso a mapas cognitivos fuzzy

Partindo do pressuposto que, atualmente, existe uma maior consciencialização por parte das instituições bancárias de que a ética ou a falta dela pode afetar positiva ou negativamente a sua reputação, é possível afirmar que a preocupação do setor bancário em se reger por normas, condutas e práticas éticas tem vindo a aumentar exponencialmente. Contudo, o alinhamento de tais práticas com as operações diárias de um banco exige o tratamento cuidado de um vasto leque de variáveis, tangíveis ou intangíveis, o que constitui um processo notoriamente difícil. Por conseguinte, o objetivo principal da presente dissertação centra-se no desenvolvimento de um modelo conceptual, através de ferramentas de mapeamento cognitivo difuso (i.e. fuzzy cognitive mapping), que visa o reconhecimento e a perceção das relações de causalidade entre os elementos que influenciam as práticas éticas no setor bancário. Os resultados obtidos indicam que os mapas cognitivos detêm um elevado potencial de aplicabilidade no que diz respeito à estruturação de problemas dinâmicos e reais, oferecendo assim a possibilidade de minimizar os erros aquando do processo de tomada de decisão. Em particular, foi possível apurar que a gestão ética dos colaboradores, as práticas e comportamentos dos colaboradores, as práticas de governance e as práticas de responsabilidade social são, efetivamente, os elementos de maior representatividade na análise das práticas de ética bancária. As pressuposições práticas do modelo criado, as respetivas vantagens e limitações são também objeto de discussão. Palavras-Chave: Apoio à Tomada de Decisão; Práticas Éticas; Setor Bancário; Dinâmicas de Causa-Efeito; Mapas Cognitivos Fuzzy.because the perceived ethics of a banking institution can affect its reputation, concern over ethical practices in the banking sector is rapidly increasing. The alignment of such practices with daily operations, however, requires dealing with a wide range of variables, tangible or intangible, and constitutes a notoriously difficult endeavor. Still, due to the rapidly changing economic environment and current sharp competition in the banking industry, a better understanding of this alignment can help bank managers and other key players enhance value creation through more informed decisions, contributing to stronger integration of ethical practices in the banks’ daily activities. This paper proposes the use of fuzzy cognitive maps (FCMs) to analyze the dynamics behind ethical banking practices. Grounded on intensive group meetings with a panel of senior executives from the banking industry, the result is a well-informed processoriented framework that sheds light on the manner in which ethical practices interrelate with each other. Implications, advantages and shortcomings of our proposal are also discussed

Developing a green city assessment system using cognitive maps and the Choquet integral

Equitable human well-being and environmental concerns in urban areas have, over the years, become increasingly challenging issues. This trend is related to both the complexity inherent in the multiple factors to be considered when evaluating eco-friendly cities (i.e., green cities) and the way this type of city’s sustainability depends on many evaluation criteria, which hampers all decision-making processes. Using a multiple criteria decision analysis (MCDA) approach, this study sought to develop a multiple-criteria model that facilitates the evaluation of green cities’ sustainability, based on cognitive mapping techniques and the Choquet integral (CI). Taking a constructivist and process-oriented stance, the research included identifying evaluation criteria and their respective interactions using a panel of experts with specialized knowledge in the subject under analysis. The resulting framework and its application were validated both by the panel members and a parliamentary representative of the Portuguese ecology party “Os Verdes” (The Greens), who confirmed that the evaluation system created distinguishes between cities according to how strongly they adhere to “green” principles. The advantages and limitations of the proposed framework are also discussed.info:eu-repo/semantics/acceptedVersio

“Cities go smart!”: A system dynamics-based approach to smart city conceptualization

The world’s population has grown rapidly. Thus, new challenges have arisen in terms of people’s quality of life, natural resources renewal, and urban environment sustainability. The smart city concept was developed to deal with these challenges by incorporating new technologies in order to find solutions that preserve cities’ environment while promoting their residents’ wellbeing. However, for cities to be truly “smart”, they should be evaluated, and, to that end, determinants that facilitate their creation need to be identified. This study thus sought to combine cognitive mapping and the system dynamics approach to find which factors foster smart city success, as well as the cause-and-effect relationships among these determinants. In two groupwork sessions, a panel of experts identified a wide range of smart city determinants and analyzed the dynamics of their relationships. The results were validated by the panel members and senior representatives of Cascais and Évora City Councils, Portugal, who confirmed that the analysis system developed provides a deeper understanding of this research context. The advantages and limitations of the proposed framework are also discussed.info:eu-repo/semantics/publishedVersio

A constructivist model of bank branch front-office employee evaluation: an FCM-SD-based approach

The banking sector is one of the primary drivers of economic development. This sector has been affected by various crises throughout its history – most recently, the 2008 financial and economic crisis. In response, banking institutions have had to make diverse changes to their procedures and deal with new concerns related to changes within markets. One of the main recent developments in this sector is the new commercial function assigned to bank branch front-office employees, who have become responsible for selling financial products and services, as well as recruiting and retaining clients. As a result, the sector needs new employee performance evaluation methods in line with banks and staff members’ requirements. This study combined fuzzy cognitive mapping techniques and the system dynamics (SD) approach to develop a well-informed performance analysis system for assessing bank branch front-office employees. The proposed system was validated by the Business Process Management Competence Center director at Millennium BCP – a Portuguese private banking corporation. The main difference between the model constructed in the present research and current evaluation practices is that the criteria were collected directly from multiple specialists working at different commercial banks, who deal daily with this decision problem. The model’s theoretical and practical implications are also discussed

A model curriculum for service systems engineering using a Delphi technique

Over the past 100 years, the US economy has evolved from one based primarily in the goods-producing sector (agriculture, manufacturing, and mining) to the service sector. Today the service sector accounts for more than 80% of US Gross Domestic Product and more than 85% of the workforce. In fact, today many engineering graduates go on to work in service sector industries instead of more traditional manufacturing industries. In part, the service sector may be such a large segment of our economy because its processes are highly inefficient. Engineering problem-solving and talent, if properly applied to processes in the service sector, could serve to significantly increase efficiency and reduce costs, similar to advances made in the goods-producing sector over the past century. In 2003 Michigan Tech received a planning grant from the National Science Foundation to define curricular characteristics for Service Sector Engineering through a Delphi Study. Armed with these characteristics, a workshop was convened at Michigan Tech in August 2006 to define a Service Systems Engineering curriculum. Workshop participants consisted of faculty from several universities as well as industry leaders interested in engineering for the service sector. An additional grant from NSF’s Course Curriculum and Laboratory Improvement (CCLI) program was recently awarded for the implementation of this curriculum

The Trilogy of Science: Filling the Knowledge Management Gap with Knowledge Science and Theory

The international knowledge management field has different ways of investigating, developing, believing, and studying knowledge management. Knowledge management (KM) is distinguished deductively by know-how, and its intangible nature establishes different approaches to KM concepts, practices, and developments. Exploratory research and theoretical principles have formed functional intelligences from 1896 to 2013, leading to a knowledge management knowledge science (KMKS) concept that derived a grounded theory of knowledge activity (KAT). This study addressed the impact of knowledge production problems on KM practice. The purpose of this qualitative meta-analysis study was to fit KM practice within the framework of knowledge science (KS) study. Themed questions and research variables focused on field mechanisms, operative functions, principle theory, and relationships of KMKS. The action research used by American practitioners has not established a formal structure for KS. The meta-data-analysis examined 385 transdisciplinary peer-reviewed articles using social science, service science, and systems science databases, with a selection of interdisciplinary studies that had a practice-research-theory framework. Key attributes utilizing Boolean limiters, words, phrases and publication dates, along with triangulation, language analysis and coding through analytic software identified commonalities of the data under study. Findings reflect that KM has not become a theoretically saturated field. KS as the forensic science of KM creates a paradigm shift, causes social change that averts rapid shifts in management direction and uncertainty, and connects KM philosophy and science of knowledge. These findings have social change implications by informing the work of managers and academics to generate a methodical applied science

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history