Language Use Matters: Analysis of the Linguistic Structure of Question Texts Can Characterize Answerability in Quora

Quora is one of the most popular community Q&A sites of recent times. However, many question posts on this Q&A site often do not get answered. In this paper, we quantify various linguistic activities that discriminates an answered question from an unanswered one. Our central finding is that the way users use language while writing the question text can be a very effective means to characterize answerability. This characterization helps us to predict early if a question remaining unanswered for a specific time period t will eventually be answered or not and achieve an accuracy of 76.26% (t = 1 month) and 68.33% (t = 3 months). Notably, features representing the language use patterns of the users are most discriminative and alone account for an accuracy of 74.18%. We also compare our method with some of the similar works (Dror et al., Yang et al.) achieving a maximum improvement of ~39% in terms of accuracy.Comment: 1 figure, 3 tables, ICWSM 2017 as poste

Evaluation of an Algorithm for Automatic Grading of Forum Messages in MOOC Discussion Forums

This article belongs to the Special Issue E-learning, Digital Learning, and Digital Communication Used for Education Sustainability.Discussion forums are a valuable source of information in educational platforms such as Massive Open Online Courses (MOOCs), as users can exchange opinions or even help other students in an asynchronous way, contributing to the sustainability of MOOCs even with low interaction from the instructor. Therefore, the use of the forum messages to get insights about students’ performance in a course is interesting. This article presents an automatic grading approach that can be used to assess learners through their interactions in the forum. The approach is based on the combination of three dimensions: (1) the quality of the content of the interactions, (2) the impact of the interactions, and (3) the user’s activity in the forum. The evaluation of the approach compares the assessment by experts with the automatic assessment obtaining a high accuracy of 0.8068 and Normalized Root Mean Square Error (NRMSE) of 0.1799, which outperforms previous existing approaches. Future research work can try to improve the automatic grading by the training of the indicators of the approach depending on the MOOCs or the combination with text mining techniques.This research was funded by the FEDER/Ministerio de Ciencia, Innovación y Universidades-Agencia Estatal de Investigación, through the Smartlet and H2O Learn Projects under Grants TIN2017-85179-C3-1-R and PID2020-112584RB-C31, and in part by the Madrid Regional Government through the e-Madrid-CM Project under Grant S2018/TCS-4307 and under the Multiannual Agreement with UC3M in the line of Excellence of University Professors (EPUC3M21), and in the context of the V PRICIT (Regional Programme of Research and Technological Innovation), a project which is co-funded by the European Structural Funds (FSE and FEDER). Partial support has also been received from the European Commission through Erasmus+ Capacity Building in the Field of Higher Education projects, more specifically through projects InnovaT (598758-EPP-1-2018-1-AT-EPPKA2-CBHE-JP), and PROF-XXI (609767-EPP-1-2019-1-ES-EPPKA2-CBHE-JP)

How perceived personalities of earlier contributors influence the content generation on online knowledge-sharing platforms?

Recent years have witnessed the prevalence of online knowledge-sharing platforms, in which user management and content creation are the central issues to the governance. Interactions take place through users’ linguistics, which helps shape users’ perceived personalities in the eyes of others. To understand the impact of perceived personality on online discussions, a novel method that combines natural language processing method and unsupervised learning is developed to extract contributors’ perceived personalities based on the contents they generated on the platform, which is further validated by a lab experiment. An empirical analysis is then carried out to unpack the role of different personality dimensions on online discussions. Our results reveal that the first contributor’s perceived conscientiousness and openness exhibit a significant but contrary role on content generation. Our method and empirical analysis can provide insights into the governance of online knowledge-sharing platforms

ChatGPT and Bard Responses to Polarizing Questions

Recent developments in natural language processing have demonstrated the potential of large language models (LLMs) to improve a range of educational and learning outcomes. Of recent chatbots based on LLMs, ChatGPT and Bard have made it clear that artificial intelligence (AI) technology will have significant implications on the way we obtain and search for information. However, these tools sometimes produce text that is convincing, but often incorrect, known as hallucinations. As such, their use can distort scientific facts and spread misinformation. To counter polarizing responses on these tools, it is critical to provide an overview of such responses so stakeholders can determine which topics tend to produce more contentious responses -- key to developing targeted regulatory policy and interventions. In addition, there currently exists no annotated dataset of ChatGPT and Bard responses around possibly polarizing topics, central to the above aims. We address the indicated issues through the following contribution: Focusing on highly polarizing topics in the US, we created and described a dataset of ChatGPT and Bard responses. Broadly, our results indicated a left-leaning bias for both ChatGPT and Bard, with Bard more likely to provide responses around polarizing topics. Bard seemed to have fewer guardrails around controversial topics, and appeared more willing to provide comprehensive, and somewhat human-like responses. Bard may thus be more likely abused by malicious actors. Stakeholders may utilize our findings to mitigate misinformative and/or polarizing responses from LLM

Stick or Twist – The raise of blockchain applications in marketing management

The adoption of blockchain technology by companies can change the way they interact with stakeholders, redefining communication strategies and other marketing processes. In this study, we investigated the relevance of blockchain applications for marketing management from the perspective of marketing-related professionals. Answers about blockchain technology application in the marketing arena were collected from the social platform Quora. The data were analyzed through text mining and Spearman’s correlation coefficient to assess the degree of association, inherent intensity, and the association significance between the variables payments, supply chain, loyalty programs, digital marketing, credential management, and marketing management, using Quora-specific metrics, namely, upvotes, shares, and views. The results posit blockchain technology as being an asset for marketing, with greater relevance in supply chain and internal management among marketing operations. Professionals will be able to potentially improve internal management systems and marketing campaigns, which will enhance companies’ competitive advantage.info:eu-repo/semantics/publishedVersio

Assessing Comment Quality in Object-Oriented Languages

Previous studies have shown that high-quality code comments support developers in software maintenance and program comprehension tasks. However, the semi-structured nature of comments, several conventions to write comments, and the lack of quality assessment tools for all aspects of comments make comment evaluation and maintenance a non-trivial problem. To understand the specification of high-quality comments to build effective assessment tools, our thesis emphasizes acquiring a multi-perspective view of the comments, which can be approached by analyzing (1) the academic support for comment quality assessment, (2) developer commenting practices across languages, and (3) developer concerns about comments. Our findings regarding the academic support for assessing comment quality showed that researchers primarily focus on Java in the last decade even though the trend of using polyglot environments in software projects is increasing. Similarly, the trend of analyzing specific types of code comments (method comments, or inline comments) is increasing, but the studies rarely analyze class comments. We found 21 quality attributes that researchers consider to assess comment quality, and manual assessment is still the most commonly used technique to assess various quality attributes. Our analysis of developer commenting practices showed that developers embed a mixed level of details in class comments, ranging from high-level class overviews to low-level implementation details across programming languages. They follow style guidelines regarding what information to write in class comments but violate the structure and syntax guidelines. They primarily face problems locating relevant guidelines to write consistent and informative comments, verifying the adherence of their comments to the guidelines, and evaluating the overall state of comment quality. To help researchers and developers in building comment quality assessment tools, we contribute: (i) a systematic literature review (SLR) of ten years (2010–2020) of research on assessing comment quality, (ii) a taxonomy of quality attributes used to assess comment quality, (iii) an empirically validated taxonomy of class comment information types from three programming languages, (iv) a multi-programming-language approach to automatically identify the comment information types, (v) an empirically validated taxonomy of comment convention-related questions and recommendation from various Q&A forums, and (vi) a tool to gather discussions from multiple developer sources, such as Stack Overflow, and mailing lists. Our contributions provide various kinds of empirical evidence of the developer’s interest in reducing efforts in the software documentation process, of the limited support developers get in automatically assessing comment quality, and of the challenges they face in writing high-quality comments. This work lays the foundation for future effective comment quality assessment tools and techniques

Assessing Comment Quality in Object-Oriented Languages

Previous studies have shown that high-quality code comments support developers in software maintenance and program comprehension tasks. However, the semi-structured nature of comments, several conventions to write comments, and the lack of quality assessment tools for all aspects of comments make comment evaluation and maintenance a non-trivial problem. To understand the specification of high-quality comments to build effective assessment tools, our thesis emphasizes acquiring a multi-perspective view of the comments, which can be approached by analyzing (1) the academic support for comment quality assessment, (2) developer commenting practices across languages, and (3) developer concerns about comments. Our findings regarding the academic support for assessing comment quality showed that researchers primarily focus on Java in the last decade even though the trend of using polyglot environments in software projects is increasing. Similarly, the trend of analyzing specific types of code comments (method comments, or inline comments) is increasing, but the studies rarely analyze class comments. We found 21 quality attributes that researchers consider to assess comment quality, and manual assessment is still the most commonly used technique to assess various quality attributes. Our analysis of developer commenting practices showed that developers embed a mixed level of details in class comments, ranging from high-level class overviews to low-level implementation details across programming languages. They follow style guidelines regarding what information to write in class comments but violate the structure and syntax guidelines. They primarily face problems locating relevant guidelines to write consistent and informative comments, verifying the adherence of their comments to the guidelines, and evaluating the overall state of comment quality. To help researchers and developers in building comment quality assessment tools, we contribute: (i) a systematic literature review (SLR) of ten years (2010–2020) of research on assessing comment quality, (ii) a taxonomy of quality attributes used to assess comment quality, (iii) an empirically validated taxonomy of class comment information types from three programming languages, (iv) a multi-programming-language approach to automatically identify the comment information types, (v) an empirically validated taxonomy of comment convention-related questions and recommendation from various Q&A forums, and (vi) a tool to gather discussions from multiple developer sources, such as Stack Overflow, and mailing lists. Our contributions provide various kinds of empirical evidence of the developer’s interest in reducing efforts in the software documentation process, of the limited support developers get in automatically assessing comment quality, and of the challenges they face in writing high-quality comments. This work lays the foundation for future effective comment quality assessment tools and techniques

A importância da tecnologia blockchain para o marketing

A introdução da tecnologia Blockchain tem a capacidade de alterar a forma como as organizações da área do marketing operam e interagem com os consumidores e as partes interessadas. Nesse sentido, o objetivo deste estudo passa por entender, sob o ponto de vista dos profissionais de marketing, quais as mais valias da tecnologia Blockchain para o Marketing. Para atingir este objetivo foram recolhidas respostas a questões colocadas sobre a aplicação da tecnologia Blockchain no Marketing na rede social Quora. Os dados foram analisados através de text mining e uma análise estatística de correlação de Spearman serviu para estimar a relação de proporcionalidade entre as variáveis obtidas e a intensidade da força entre elas. De acordo com os resultados obtidos, a tecnologia Blockchain revela ser uma mais-valia para o Marketing, com maior relevância na área da gestão de cadeias de distribuição e gestão interna das ações de marketing. Através deste estudo, os profissionais poderão melhorar os sistemas de gestão internos e campanhas de marketing, o que permitirá às empresas revolucionar a sua vantagem estratégica sobre a concorrência, através da implementação da tecnologia Blockchain