Examining individual, job and perceived organizational climate factors in relation to the knowledge sharing behavior

This study examined the direct relationship between individual capabilities, career advancement, personal values, job characteristics, perceived organizational climate and knowledge- sharing behavior. The study also investigated the moderating effect of subjective norms on the relationship between individual capabilities, career advancement, personal values, job characteristics, perceived organizational climate and knowledge- sharing behavior. A total of 650 questionnaires were personally distributed to respondents from five Tanzanian public hospitals (Muhimbili National Hospital, Ligula Referral Hospital, Mnazi Mmoja Hospital, Sekou Toure Reginal Hospital Mwanza and Mbeya Referral Hospital) after permission was granted by the hospital management. Out of the 650 questionnaires distributed, 476 questionnaires were returned, representing a response rate of 73%. However, only 439 questionnaires were usable for final analysis. The hypotheses for direct and moderating effects were tested using Smart PLS. The findings of the PLS path model indicated that individual capabilities, career advancement, personal values, and perceived organizational climate are significantly and positively related to knowledge- sharing behavior. Regarding the subjective norms as a moderator in the relationship between exogenous latent variables and the endogenous latent variable, subjective norms were found to moderate the relationship between individual capabilities, job characteristics, perceived organizational climate and knowledge- sharing behavior. The research results reported in this study suggest the need to enhance individual capabilities, career advancement, personal values, and perceived organizational climate as a way of encouraging knowledge- sharing behavior among the healthcare professionals. Apart from that, the hospital management also needs to consider the role of subjective norms when planning to enhance healthcare professionals’ knowledge- sharing behavior, especially when involving individual capabilities, job characteristics and perceived organizational climate

Toward a comprehensive conceptualization of the digital divide and its impact on e-government system success: evidence from local governments in Indonesia

Purpose - This research aimed to investigate the digital divide and its impact on egovernment system success in Indonesia. Design/methodology - This study applies two-stage sequential mixed method research approach. Findings - The results supported direct influences of digital divide on e-government system success, the mediating effects of trust in e-government and the moderating effects of demographic variables. Research implications/contributions - It contributes to the developments of literature on digital divide and e-government, and to the implementation of egovernment

The Use of Tacit Knowledge and School Innovation in Malaysia Secondary School

The role of tacit knowledge in fostering organization innovation has increasingly gained interest many researchers. However, previous research dominating in the business sector. This study addresses these limitations by conceptualization in the academic setting. This study used the partial least squares (PLS) structural equation modeling (SEM) tool to test the relationship between the role of tacit knowledge among Malaysia secondary school principals and school innovation. Three types of skills used to measure tacit knowledge; cognitive skills, technical skills and social skills. As to measure school innovation, there are six latent variables; leadership, curriculum, co-curricular, student affairs, financial and structure and culture. Data from a questionnaire survey of 370 respondents from Sekolah Kebangsaan, Sekolah Jenis Kebangsaan (Cina) and Sekolah Jenis Kebangsaan (Tamil) were used to analyze the model. Partial Least Squares (PLS-SEM) was used to analyze the relationships between all the variables and found that social skill was the most significant predictor of tacit knowledge while co-curricular was the most significant predictor to school innovation and the use of tacit knowledge has a significantly smaller impact on school innovation.DOI: http://dx.doi.org/10.11591/ijere.v3i1.532

An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness

Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provided by Pakistani government websites. Data is collected from 278 university graduates using simple random sampling technique. Results of Smart PLS show that the survey respondents exhibit positive attitude towards perceived system quality (PSQ) and perceived information quality (PIQ) of the websites. They also perceive e-government websites useful and display their satisfaction to e-government virtual services. Finally, findings provide support to mediating role of users’ perceived usefulness (UPU). Policymakers and practitioners can take advantage of the findings to design more citizen centered government websites to optimize their satisfaction with mandatory services

Identifying the Impact of Perceived Shared Cultural Values on Knowledge Sharing Through a Social Media Application

Knowledge sharing (KS) has been determined by many researchers as an important tool for problem-solving experiences and achieving success. Recent studies have explained KS as an activity in which knowledge is exchanged through individuals or between organizations. KS can help facilitate decision-making capabilities, stimulate cultural change, and create innovation. Through KS, individuals and organizations can capture explicit and tacit knowledge to save time and money. Previous studies have indicated a lack of research in how perceived shared cultural values impact KS through a social media application. The purpose of this research was to add new information to the body of knowledge in regard to identifying perceived shared cultural values as measured by demographic factors such as age, race, religion, language, and socio-economic status to understand how these characteristics impacted an individual’s ability to share knowledge through social media applications. The goal was to fill the gap in the literature by explaining the effect of perceived shared cultural values on knowledge creation and sharing through the usage of social media applications. The results showed potential generalizability in identifying the type of KS (tacit and explicit) that will occur. Previous studies that focused on KS, culture, social media, and barriers are discussed regarding how these features impact an individual’s ability to share knowledge. Perceived shared cultural values were identified to gain an insight into how these perceived values correlated with actual knowledge being exchanged through social media applications. To test the hypotheses, data were collected based on the analysis of social media postings. A total of 42 participants took the survey. The survey specifically collected the participants’ age, race, religion, language, and socioeconomic status. A total of 113 postings were collected, 30 of which contained no exchange of knowledge. The remaining 83 were analyzed independently by three subject matter experts. The postings of the knowledge being shared between the participants based on their perceived shared cultural values was analyzed and placed into two categories: tacit and explicit KS. The structural equation modeling technique was used to analyze the relationships between the different perceived shared cultural values. The tacit and explicit models were not supported. All ten hypotheses were not supported due to the p-values that were calculated through bootstrapping. The strength of the relationships was calculated and displayed by using SmartPLS. The data collected from the postings and the demographics collected through a survey were an attempt to test the 10 hypotheses. The results indicated that all the hypotheses were not supported due to their significance levels. Several limitations existed in this study, such as sample size, diverse population, amount of knowledge being shared through the social media application, instructional method, and remote nature of teacher involvement. Implications regarding how this study differed from previous studies’ results were provided. Future research suggestions were made to extend the body of knowledge

Understanding the individual performance of m-banking

A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Information and Decision SystemsOs avanços significativos em tecnologias e dispositivos móveis tornaram o m-banking importante para o comércio móvel e serviços financeiros. Apesar de ter sido desenvolvida muita investigação neste campo, a maior parte da literatura académica existente centra-se na adoção de m-banking, em vez de avaliar o seu impacto sobre o desempenho individual (eficiência e eficácia da execução de tarefas bancárias) na fase da pós-adoção. Esta dissertação preenche esta lacuna na literatura através da análise do desempenho individual. O modelo conceptual é suportado pela teoria do alinhamento da tecnologia e tarefa (TTF) e o modelo de sucesso em sistemas de informação de DeLone e McLean para avaliar o desempenho individual no m-banking ao nível do contexto individual. A dissertação pretende contribuir para uma melhor compreensão do m-banking e do desemprenho individual na fase da pós-adoção. Para atingir esse objetivo foram desenvolvidos 4 estudos empíricos. No 2º capítulo apresentamos a revisão da literatura do m-banking e performance individual. Este capítulo abarca um conjunto de conhecimento alargado e relevante que servirá para apresentar o que foi analisado e quais as lacunas identificadas. A revisão da literatura indica que os temas de adoção do m-banking e intenção comportamental dominam a maioria dos estudos realizados, não tendo sido encontrado nenhum estudo sobre a pós-adoção e uso. Para além disso, os dois fatores mais significativos de intenções para adotar m-banking são: a facilidade de uso percebido e a utilidade percecionada. Considerando as várias definições m-banking e as mudanças tecnológicas ao longo do tempo, propomos uma nova e mais ampla definição. No 3º capítulo testou-se empiricamente, em Portugal, o modelo do TTF para estudar os fatores determinantes do m-banking para o desempenho individual com o objetivo de avaliar se existem diferenças de idade ou gênero. Os resultados revelam que TTF e uso são precedentes importantes do desempenho individual. Encontramos diferenças estatisticamente significativas no percurso TTF e uso para o impacto no desempenho para a subamostra de idade, e diferenças estatisticamente não significativas na subamostra de gênero. No 4º capítulo combinamos a teoria do TTF e o modelo de sucesso em sistemas de informação de DeLone e McLean para avaliar o desempenho individual no m-banking. O estudo empírico foi desenvolvido com base numa amostra de 233 observações. Os resultados revelam que o uso e satisfação são vetores importantes do desempenho individual. A qualidade do sistema, a qualidade da informação e a qualidade de serviço afetam a satisfação dos utilizadores do m-banking. No 5º capítulo, demonstramos empiricamente a importância de incluir variáveis culturais na análise da relação com o desempenho individual. O desempenho individual pode tornar-se uma fonte de retenção e captação de potenciais utilizadores do serviço de m-banking. Neste capítulo aplicamos o modelo de DeLone e McLean e duas dimensões de cultura de Hall, alto-baixo contexto e perceção do tempo monocromático e policromático. Compreendendo o efeito da cultura no desempenho individual, poderemos fornecer contributos importantes para os fornecedores de serviço de m-banking, no âmbito do desenvolvimento de estratégias que levem os utilizadores a continuar satisfeitos com o serviço bem como fomentar a utilização continuada do serviço. Neste estudo empírico, concluímos que a qualidade do sistema, a qualidade da informação e a qualidade de serviço afetam a satisfação dos utilizadores de m-banking, que por sua vez determina a utilização continuada e o desempenho individual do serviço. Demonstramos a importância da perceção do tempo na execução de tarefas bancárias no âmbito do uso e satisfação e a sua influência no desempenho individual. No 6º capítulo, investigamos a influência da cultura no uso e desempenho individual, combinando o modelo TTF com duas dimensões culturais de Hofstede: aversão à incerteza e o individualismo. O estudo empírico foi desenvolvido com base numa amostra de 204 observações. Os resultados do estudo revelam que o individualismo modera a relação entre o TTF e o uso, e a aversão à incerteza modera a relação entre o TTF e o desempenho individual. Os outros construtos que representam o núcleo do modelo de TTF continuam a explicar empiricamente o TTF, o uso e o desempenho individual. São sugeridas estratégias baseadas nestes fatores aos gestores de m-banking com vista a captação e retenção de utilizadores. Em termos epistemológicos, nesta dissertação, adotámos uma postura característica do positivismo. No que diz respeito às metodologias de investigação utilizamos o método dedutivo. A teoria do contextualismo esteve assente no modelo de investigação proposto.Fast advances in mobile technologies and devices have made m-banking increasingly important in mobile commerce and financial services. Although much research has been developed in this field, most of the academic literature until now has focused on m-banking adoption rather than on assessing the impact on individual performance in the post-adoption phase. This dissertation fills this gap in the literature through the analysis of the individual performance. The task-technology fit (TTF) theory and the DeLone & McLean IS Success model ground the current research’s conceptual model for assessing the m-banking individual performance at individual level. With this dissertation we contribute to a better understanding of the m-banking and individual performance in the post-adoption stage. To this end we developed four empirical studies. In Chapter 2 is a review of literature of m-banking and individual performance. This chapter assembles this diverse body of knowledge into a coherent whole. The present review indicates that the topics of m-banking adoption and behavioural intention dominate the majority of research, but finds no studies on post-adoption and use stage. Moreover, the two most significant drivers of intentions to adopt m-banking are perceived ease of use and perceived usefulness. Considering several m-banking definitions and the technological changes over time, we propose a new, broader definition. In Chapter 3 we empirically tested in Portugal the task-technology fit (TTF) model to study the determinants of m-banking for individual performance and to discover if there are any age or gender differences. The results reveal that TTF and use ii are important precedents of individual performance. We found statistically significant differences in path TTF and use to performance impact for the age subsample, and not statistically significant differences for the gender subsample. In Chapter 4 we propose a model combining the TTF model and DeLone & McLean IS success model to evaluate the impact of m-banking on individual performance. The empirical approach is based on an online survey questionnaire of 233 individuals. The results reveal that usage and user satisfaction are important precedents of individual performance, and the importance of the moderate effects of TTF over usage to individual performance. The system quality, information quality, and service quality positively affect user satisfaction. In Chapter 5 we show the relevance of the relationship between culture and individual performance in the m-banking context. The individual performance (efficiency and effectiveness of performing banking tasks) becomes a source of retention and attraction of potential adopters of m-banking service. We apply the DeLone & McLean IS success model and two of Hall’s cross-cultural dimension scales of high-low context and monochromic-polychronic time perception. Understanding the importance of the culture effects on individual performance can positively influence service providers, so as to develop strategies that lead to continued use and user satisfaction of the service. We find that system quality, information quality, and service quality play important roles in user satisfaction, and influence its use and individual performance. Additionally, we test the relevance of the moderating effect of time perception over the use and user satisfaction to individual performance. In Chapter 6 we show evidence on the influence of culture on m-banking use and individual performance, using a combination of the task-technology fit model and iii two of Hofstede’s cross-cultural dimension scales: uncertainty avoidance and individualism. Based on a sample of 204 m-banking users, we show that individualism moderates the relationship between TTF and use, and uncertainty avoidance moderates the relationship between TTF and individual performance. The remaining constructs, which represent the core of the TTF model, can still empirically explain the TTF, use, and individual performance of m-banking. Strategies grounded in these factors are suggested for m-banking service providers to better attract and retain users. In this dissertation, in epistemological terms, we adopted a posture characteristic of positivism. With regard to research methodologies we used the deductive method. The contextualist theory was applied to organize our proposed research model

The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement

The Government Financial Management Information System (GFMIS) was initiated by the Government of Jordan (GoJ) in 2010, to replace the ‘closed’ financial management system that was previously used by various government agencies. Despite its potential to enhance efficiency and effectiveness of the government’s financial management, GFMIS has encountered several user-related issues that might affect user behaviour, intention to use, continuous usage, system users satisfaction, and ultimately, the success of GFMIS. Despite extensive efforts to understand these phenomena, documented studies on the success of GFMIS are not altogether consistent. Hence, this study developed a research model utilising DeLone and McLean’s information systems (IS) success model to identify the determinants of successful GFMIS implementation among the Jordanian public employees. A total of 654 questionnaires were self - administrated to GFMIS users in 52 Jordanian government organisations. Data analysis on 257 usable responseswas carried out using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that 13 out of 15 hypothesised relationships are significantly supported. The results suggest that information quality and service quality have a positive impact on GFMIS use/user satisfaction, while system quality has only a significant effect on GFMIS use. GFMIS use also has a positive effect on user satisfaction. Both use and user satisfaction are significant in predicting net benefits. Moreover, the results prove that user resistance is the determinant of GFMIS use and user satisfaction. The results further support the moderating role of user involvement, while partially support the moderating role of training. This study offers both theoretical and practical contributions. Theoretically, this study tests the IS success model on a new e-government system and extends the IS success model by incorporating user resistance, training, and user involvement. Practically, this study provides relevant authorities with insightful evidence in successfully managing e-government project

Perceptions of Indian managers on the impact of convergent technologies on work and resultant organisational performance in the service Industry

Purpose: This research examines Indian service managers' perceptions on the impact of convergent technologies (CTs) on their work and resultant organisational performance. The research uses four dimensions - task productivity, task innovation, customer satisfaction, and management control - taken together, to investigate the perceived impact of CTs adoption in service organisations context and further examines the resultant organisational performance, based on these dimensions. Design/methodology/approach: The study used the Partial least squares (PLS) approach to evaluate the measurement model and the structural model. The study was conducted in service industry firms that have made significant progress towards adopting CTs. Findings: The results of the study demonstrated higher levels of perceived impact of the adoption of CTs on all the four dimensions (i.e., task productivity, task innovation, customer satisfaction, and management control). The results of the study also indicate that all the impact dimensions positively influence organisational performance. Originality: To researchers best knowledge this is the first study of its kind to evaluate the perceived impact of CTs on organisational performance in the Indian context Research limitations/implications: The results of the study suggest that all the impact dimensions positively influence the organisation; therefore the service sector managers should be aware about the role of adopting latest CTs so as to enhance the task productivity, innovation, customer satisfaction and management control in their job roles. Practical implications: The practical implications of this research are derived on the basis of Future of Work , Labour Market Information Systems, Productivity, Enterprise Development, Enhancing skills of service employees and Employability themes

Rural smartness: Its determinants and impacts on rural economic welfare

Mukti, I. Y., Henseler, J., Aldea, A., Govindaraju, R., & Iacob, M. E. (2022). Rural smartness: Its determinants and impacts on rural economic welfare. Electronic Markets. [Advanced online article at 9 March 2022]. https://doi.org/10.1007/s12525-022-00526-2 ---------------------------- Funding Information: This research was carried out with the financial support of the Indonesia Endowment Fund for Education (LPDP) with grant number S-297/LPDP.3/2019, and supported by the Office of Communication and Information of West Java Province (Diskominfo Jabar) and Jabar Digital Service (JDS), Indonesia. In addition, we gratefully thanks to the anonymous reviewers for their helpful comments on the previous version of this manuscript.Solving urbanization problems, especially in developing countries, solely through the adoption of smartness in urban areas is insufficient as urbanization is mostly driven by the wide urban-rural economic gap. To narrow this gap, the adoption of smartness needs to be extended into rural areas. However, studies in that direction are still lacking. Therefore, we developed a theoretical model that explains the determinants of rural smartness and its subsequent consequences on rural economic welfare. We validated the model with survey data from 179 villages in West Java Province, Indonesia. The results suggest that rural smartness is determined by the interplay of organizational, environmental, and technological readiness, and has a strong positive impact on innovativeness which, in turn, improves the competitiveness of the rural business ecosystem. This model can serve as a reference for further studies of rural smartness and as the foundation for the design of information platforms supporting it.publishersversionepub_ahead_of_prin

Project Risk Assessment and Corporate Behavior: Creating Knowledge for Sustainable Business

In a VUCA world (volatile, uncertain, complex, and ambiguous), organizations, in order to achieve a sustainable competitive advantage, must learn to mitigate risk and prioritize performance and innovation. In the last decade, as a way to respond to market demands, projects emerge as a way for organizations to implement their strategic objectives in order to respond to a need, opportunity, or threat in an efficient way. This e-book includes a collection of 11 papers that discuss theoretical approaches and case studies, focused on a combined effect between Project Risk Assessment and corporate behaviour in order to support the sustainability and business resilience in a competitive environment. The e-book will be of particular interest to entrepreneurs, researchers, and policymakers