An Intelligent Help-Desk Framework for Effective Troubleshooting

Nowadays, technological infrastructure requires an intelligent virtual environment based on decision processes. These processes allow the coordination of individual elements and the tasks that connect them. Thus, incident resolution must be efficient and effective to achieve maximum productivity. In this paper, we present the design and implementation of an intelligent decision-support system applied in technology infrastructure at the University of Seville (Spain). We have used a Case Based Reasoning (CBR) methodology and an ontology to develop an intelligent system for supporting expert diagnosis and intelligent management of incidents. This is an innovative and interdisciplinary approach to knowledge management in problem-solving processes that are related to environmental issues. Our system provides an automatic semantic indexing for the generating of question/answer pairs, a case based reasoning technique for finding similar questions, and an integration of external information sources via ontologies. A real ontology-based question/answer platform named ExpertSOS is presented as a proof of concept. The intelligent diagnosis platform is able to identify and isolate the most likely cause of infrastructure failure in case of a faulty operation

Let’s augment the future together!:Augmented reality troubleshooting support for IT/OT rolling stock failures

The railway industry is moving to a socio-technological system that relies on computer-controlled and human-machine interfaces. Opportunities arise for creating new services and commercial business cases by using technological innovations and traffic management systems. The convergence of Information Technology (IT) with Operational Technology (OT) is critical for cost-effective and reliable railway operations. However, this convergence introduces complexities, leading to more intricate rolling stock system failures. Hence, operators necessitate assistance in their troubleshooting and maintenance strategy to simplify the decision-making and action-taking processes. Augmented Reality (AR) emerges as a pivotal tool for troubleshooting within this context. AR enhances the operator’s ability to visualize, contextualize, and understand complex data by overlaying real-time and virtual information onto physical objects. AR supports the identification of IT/OT rolling stock system failures, offers troubleshooting directions, and streamlines maintenance procedures, ultimately enhancing decision-making and action-taking processes. This thesis investigates how AR can support operators in navigating troubleshooting and maintenance challenges posed by IT/OT rolling stock system failures in the railway industry

Challenges and Opportunities in Applied System Innovation

This book introduces and provides solutions to a variety of problems faced by society, companies and individuals in a quickly changing and technology-dependent world. The wide acceptance of artificial intelligence, the upcoming fourth industrial revolution and newly designed 6G technologies are seen as the main enablers and game changers in this environment. The book considers these issues not only from a technological viewpoint but also on how society, labor and the economy are affected, leading to a circular economy that affects the way people design, function and deploy complex systems

Flexible Automation and Intelligent Manufacturing: The Human-Data-Technology Nexus

This is an open access book. It gathers the first volume of the proceedings of the 31st edition of the International Conference on Flexible Automation and Intelligent Manufacturing, FAIM 2022, held on June 19 – 23, 2022, in Detroit, Michigan, USA. Covering four thematic areas including Manufacturing Processes, Machine Tools, Manufacturing Systems, and Enabling Technologies, it reports on advanced manufacturing processes, and innovative materials for 3D printing, applications of machine learning, artificial intelligence and mixed reality in various production sectors, as well as important issues in human-robot collaboration, including methods for improving safety. Contributions also cover strategies to improve quality control, supply chain management and training in the manufacturing industry, and methods supporting circular supply chain and sustainable manufacturing. All in all, this book provides academicians, engineers and professionals with extensive information on both scientific and industrial advances in the converging fields of manufacturing, production, and automation

Flexible Automation and Intelligent Manufacturing: The Human-Data-Technology Nexus

This is an open access book. It gathers the first volume of the proceedings of the 31st edition of the International Conference on Flexible Automation and Intelligent Manufacturing, FAIM 2022, held on June 19 – 23, 2022, in Detroit, Michigan, USA. Covering four thematic areas including Manufacturing Processes, Machine Tools, Manufacturing Systems, and Enabling Technologies, it reports on advanced manufacturing processes, and innovative materials for 3D printing, applications of machine learning, artificial intelligence and mixed reality in various production sectors, as well as important issues in human-robot collaboration, including methods for improving safety. Contributions also cover strategies to improve quality control, supply chain management and training in the manufacturing industry, and methods supporting circular supply chain and sustainable manufacturing. All in all, this book provides academicians, engineers and professionals with extensive information on both scientific and industrial advances in the converging fields of manufacturing, production, and automation