Kiosks 21: a new role for information kiosks?

Discusses and analyses the latest generation of information kiosks, Kiosks 21, which features information provision/promotion, interaction, transaction and relationships. In contrast to their task based predecessors, these kiosks focus on customer service delivery to ‘customers in context’. Five case studies of such kiosks located respectively in an airport, railway station, car rental base, hotel lobby, and shopping mall are analysed to demonstrate the way in which the kiosks are implemented to meet the differing requirements of customers in different contexts. Case studies are analysed in terms of kiosk design and location, user profile, information architecture, interface design, communication, and commerce. A range of areas for research and development are proposed.</p

Regulating privatized infrastructures and airport services

For a World Bank Institute course on transport privatization, the authors cover basic issues associated with the regulation of privatized airport infrastructure and services: 1) Economic characteristics of airport. Three types of activities are carried out in airports: essential operational services (aeronautical and non-aeronautical), handling services (aeronautical and non-aeronautical), and commercial activities. Demand for basic airport services is directly influenced by trip purpose. The two types of airline customers (business and leisure travelers) need different levels of flexibility and tend to travel at different times. Analyzing airport capacity (practical and saturation) under peak demand is essential to airport success. Among other important issues: runway cost, level and volume of service, pollution, congestion, and air traffic control. 2) Recent trends in the airport industry. The movement toward privatization may involve public ownership and private operation, including joint ventures; partial or majority divestiture; management contracts; and BOT (build-operate-transfer) schemes and variants, including BOOT (build-own-operate-transfer) schemes and LDO (lease-develop-operate) schemes. Or it may involve private ownership and operation. 3) Price regulation. Topics covered include traditional pricing policies'price regulation through an RPI-X formula; charges for congestion, noise, and other externalities; investment plans; and design of the regulatory system. 4) Regulation of quality in the industry. Topics covered: regulation of services to passengers (as measured by targets for check-in queues, immigration queues, baggage reclaim queues, concourse crowding, shopping, parking, and so on); fault repair times; average levels of passenger boarding and disembarkation and baggage delivery; safety; and investment obligation. 5) Performance indicators in the industry. Topics covered: strategic indicators and other financial indicators (including revenues), as well as indicators of cost, productivity, and quality of service.Transport and Trade Logistics,Public Sector Economics&Finance,Banks&Banking Reform,Environmental Economics&Policies,Decentralization,Roads&Highways,Airports and Air Services,Public Sector Economics&Finance,Banks&Banking Reform,Transport and Trade Logistics

Evaluating aircraft turnaround process in the framework of airport design and airline behaviour

Tese de doutoramento. Engenharia e Gestão de Transportes. Faculdade de Engenharia. Universidade do Porto. 201

Using Hybrid Simulation/Analytical Queueing Networks to Capacitate USAF Air Mobility Command Passenger Terminals

The objective of this study is to model operations at an airport passenger terminal to determine the optimal service capacities at each station given estimated passenger flow patterns and service rates. The central formulation is an open Jackson queueing network that can be applied to any USAF Air Mobility Command (AMC) terminal regardless of passenger type mix and flow data. A complete methodology for analyzing passenger flows and queue performance of a single flight is produced and then embedded in a framework to analyze the same for multiple departing flights. Queueing network analysis (QNA) is used because no special software license or methodological training is required, results are obtained in a spreadsheet model with computational response times that are instantaneous, and data requirements are substantially reduced compared with discrete-event simulation (DES). However, because of the assumptions of QNA, additional research contributions were required. First, arrivals of passengers are time-dependent, not steady-state. Theoretical results for time-dependent queue networks in the literature are limited, so a method for using DES to adjust for arrival time-dependency in QNA is developed. Second, beyond quality of service in the network, a key performance measure is the percentage of passengers who do not clear the system by a fixed time. To populate the QNA mean value system sojourn time, DES is used to develop a generic sojourn time probability distribution. All DES computations have been pre-calculated off-line in this thesis and complete a hybrid DES/QNA analytical model. The model is exercised and validated through analysis of the facility at Hickam AFB, which is currently undergoing redesign. For larger flights, adding a server at the high-utilization queues, namely the USDA inspection and security screening stations, halve system congestion and dramatically increase throughput

Primjena Uredbe 1177/2010 u Republici Hrvatskoj − Što još možemo učiniti za putnike s invaliditetom i osobe smanjene pokretljivosti?

Persons with disabilities and persons with reduced mobility face discrimination every day. Although great effort has been made during the last decade towards improving their position, there is still room for progress. The European Union (EU) adopted Regulation 392/2009 and Regulation 1177/2010 in order to enhance the protection and rights of passengers while in transport by sea. Regulation 392/2009 incorporates the relevant provisions of the 2002 Protocol to the Athens Convention relating to the Carriage of Passengers and Their Luggage by Sea 1974. It also contains some additional provisions aiming to obtain complete uniformity within the EU as well as to ensure suitable protection for passengers. Regulation 1177/2010, on the other hand, establishes rules for sea and inland waterway transport whose main goal is to achieve the non-discrimination of passengers with regard to transport conditions offered by carriers and non-discrimination and assistance for persons with disabilities and persons with reduced mobility. By passing these acts, the EU has provided comprehensive protection for passengers in carriage by sea, giving special consideration to persons with disabilities. The Republic of Croatia has harmonised Croatian legislation on the maritime carriage of passengers with Regulation 392/2009 by amending its Maritime Code in 2013, while solutions from Regulation 1177/2010 were incorporated in Croatian legislation through the Amendments to the Act on Transport in Liner and Occasional Coastal Shipping, also in 2013. At the end of 2019, new amendments to this Act were adopted, further improving the rights of persons with disabilities and persons with reduced mobility.Osobe s invaliditetom i osobe smanjene pokretljivosti svakodnevno se suočavaju s diskriminacijom. Iako je u posljednjem desetljeću velik napor uložen da bi se njihova prava poboljšala, još ima mjesta za napredak. Radi unapređenja zaštite i prava putnika tijekom prijevoza morem, Europska unija (EU) usvojila je Uredbu 392/2009 i Uredbu 1177/2010. Uredba 392/2009 inkorporira relevantne odredbe Protokola iz 2002., uz Atensku konvenciju o prijevozu putnika i prtljage morem iz 1974. godine, ali, ujedno, sadržava i neka dodatna rješenja da bi se postigla jedinstvena i odgovarajuća zaštita svih putnika na razini EU-a. Uredba 1177/2010, s druge strane, utvrđuje pravila za prijevoz putnika morem i unutarnjim plovnim putovima čija je temeljna svrha osigurati jednake uvjete prijevoza za sve putnike te jednaka prava i pomoć za putnike s invaliditetom i osobe smanjene pokretljivosti. Donošenjem ovih propisa EU je omogućio sveobuhvatnu zaštitu putnicima u pomorskom prijevozu, pridajući posebnu pažnju upravo osobama s invaliditetom. Republika Hrvatska uskladila je svoje nacionalno zakonodavstvo, u dijelu u kojem se ono odnosi na prijevoz putnika morem, s Uredbom 392/2009 izmjenama Pomorskog zakonika 2013. godine, dok je rješenja Uredbe 1177/2010 implementirala u hrvatsku legislativu kroz izmjene Zakona o prijevozu u linijskom i povremenom obalnom pomorskom prometu, također, 2013. godine. Potkraj 2019. godine navedeni je zakon ponovno revidiran pa su posljednjim izmjenama prava putnika s invaliditetom i osoba smanjene pokretljivosti dodatno unaprijeđena

How to drive passenger airport experience: A decision support system based on user profile

This work presents a decision support system for providing information and suggestions to airport users. The aim of the study is to design a system both to improve passengers\u2019 experience by reducing time spent queueing and waiting, and to raise airport revenues by increasing the time passengers spend in discretionary activities. Passengers\u2019 behaviour is modelled with an activity-choice model to be calibrated with their mobile phone traces. The model allows to predict activity sequences for passengers with given socio-demographic characteristics. In order to predict queue length at check-in desks and security control and congestion inside commercial areas, passengers\u2019 movements are simulated with a microscopic simulation tool. A system to generate suggestion has been designed: passengers are advised to perform mandatory activities when the predicted queue length is reasonable and specific discretionary activities according to time available, user profiles, location distance, location congestion and airport management preferences. A proof-of-concept case study has been developed: passengers\u2019 behaviour in both cases of receiving and not receiving suggestion has been simulated. In the first case, passengers experienced less queueing and waiting time; the time saved was spent in discretionary activities, improving passengers\u2019 airport experience and increasing airport revenues

Optimisation of check-in process focused on passenger perception for using self-service technologies at airports in Australia

Purpose: The use of technology is constantly evolving for various services at airports to enhance the passenger experience. However, the passenger’s perspective towards the technology is different. Design/methodology: A survey was conducted to know these perspectives and find the differences. The collected data was based on the passengers at Australian airports. The CAST software was used to analyse the simulation model. Findings: The collected survey helped in identifying three types of passengers: the number of passengers who prefer traditional service, the number of passengers who prefer technologybased services and the number of passengers who prefer technology-based services only under the specific circumstances such as less crowded and less processing time. Each type of passenger was further analysed based on their provided arriving time at the terminal and processing time for check-in to evaluate the impact on waiting time. Practical implications: The findings suggest that only one third passengers prefer technologybased services at airports and present the resulting impact on the waiting time at check-in facilities. Originality/value: Given the current rate of technological innovations at airports, the findings provide insights for check-in facilities management at airports.Peer Reviewe