Outcome-driven Service Provider Performance under Conditions of Complexity and Uncertainty

Proceedings Paper (for Acquisition Research Program)This paper describes applying ROI analysis principles for SOA performance management, creating Service-level Agreements (SLAs) to articulate agreements between the Government and external service providers, and managing SLAs through a governance framework (Hanf & Buck, 2009, March). This white paper highlights key findings of research undertaken by The MITRE Corporation (MITRE) and the resulting recommendations for (1) applying Return-on-Investment (ROI) analysis principles as the foundation for more effective performance management of Government Service-oriented Architecture (SOA), (2) creating comprehensive Service-level Agreements (SLAs) to articulate agreements between the Government and external service providers, and (3) managing SLAs through a governance framework (Oakley-Bogdewic & Buck, 2009; Hanf & Buck, 2009, March 25). As illustrated in Figure 1, MITRE''s recommendations address the additional managerial complexity and uncertainty that SOA objectives and proposed solutions often create.Naval Postgraduate School Acquisition Research ProgramApproved for public release; distribution is unlimited

Design Models for Service-based Software Application

Context: The use of a Service Oriented Architecture (SOA) offers a new and distinct approach to creating software based applications (SBAs) around the idea of integrating distributed autonomous computing resources. A widely available realisation of an SOA exists in the form of web services. However, to date no standard techniques have emerged for developing SBAs. There is also a lack of consistency in describing the concept itself, and the published literature offers little evidence derived from the experience of developing `real world examples. Aims: The objective of the work described in this thesis was to conduct a series of studies to explore systematically the concept of what constitutes an SOA by using the published literature, to employ this to construct a proof of concept SOA design model based on a real world problem, and in doing so, to investigate how well existing design notations are able to support this architectural style. Method: The research described in this thesis has been conducted in an evolutionary manner by employing a range of empirical methods. A mapping study was performed to investigate how the concept of SOA is interpreted by the research community. Based upon this model of SOA, a participant-observer case study was employed to construct an SOA design model and a use case model for an energy engineering application to demonstrate use for a real world problem. Finally, expert knowledge was employed for evaluation of the case study through the use of walkthroughs. Results: From the mapping study we created an integrated model of what constitutes an SOA for the use with the case study. The case study outcomes include a design for a renewable energy control system together with codified experience of constructing and recording the SOA design model. The experience of employing the walkthrough method for evaluation, and the outcomes of the evaluation are also discussed. Conclusion: From this research we conclude that the SOA research community needs to develop a clearer shared understanding and agreement on the model of what constitutes an SOA and the vocabulary used to describe the SOA concept. This will aid designers to communicate their mental models more effectively and will provide the semantics needed for devising the new notations that this study implies are needed for SBA design. Further, some lessons about SBA design have been derived from the case study experiences

Community Planning Officials Survey:Understanding the everyday work of local participatory governance in Scotland

Community planning officials constitute one of the most significant groups of local public servants in Scotland today. They work across a broad range of key policy areas and are at the forefront of advancing the agenda laid out by the Christie Commission on the Future Delivery of Public Services and legislation such as the Community Empowerment (Scotland) Act. This Survey report and Executive Summary present the findings of the first survey of community planning officials (managers and officers) conducted in Scotland. Over the years improving community planning partnerships (CPPs) has often meant reforming structures and procedures; the ‘hardware’, to use a computing metaphor. Getting that right is crucial but policy, governance and public service successes often hinge on the ‘software’: relationships, mindsets, values and ways of working. Community planning officials (CPOs) operate at the heart of local governance. This survey sought to explore their views on issues related to both the ‘hardware’ and the ‘software’ of CPPs. The report has sections on: Understanding the CPO workforce Understanding the work of CPOs Using evidence Understanding how CPPs work Community engagement in community planning Frameworks, policies and reforms affecting community planning It also includes 14 recommendations focused on: developing resources and evidence to support the work of CPPs; staff development and support; improving deliberative quality in CPPs; participation and engagement; and the impact on communities and inequalities

DRIVER Technology Watch Report

This report is part of the Discovery Workpackage (WP4) and is the third report out of four deliverables. The objective of this report is to give an overview of the latest technical developments in the world of digital repositories, digital libraries and beyond, in order to serve as theoretical and practical input for the technical DRIVER developments, especially those focused on enhanced publications. This report consists of two main parts, one part focuses on interoperability standards for enhanced publications, the other part consists of three subchapters, which give a landscape picture of current and surfacing technologies and communities crucial to DRIVER. These three subchapters contain the GRID, CRIS and LTP communities and technologies. Every chapter contains a theoretical explanation, followed by case studies and the outcomes and opportunities for DRIVER in this field

The elusive justice for women: a critical analysis of rape law and practice in Kenya

This thesis seeks to uncover the challenges encountered by women and girl victims of rape in seeking recourse through the criminal justice system in Kenya. To do this I focus on their experiences in three major points of service provision, i.e. the police, the health facilities and the courts. I then explore, as a secondary research question, whether an integrated service provision approach provides solutions to these challenges. Article 48 of the Constitution of Kenya provides that 'The state shall ensure access to justice for all persons and, if any fee is required, it shall be reasonable and shall not impede access to justice'27 This obligation places a tall order on the state and all its agents to ensure that anyone in pursuit of justice should access it with the minimum obstacles

NEGOSEIO: framework for the sustainability of model-oriented enterprise interoperability

Dissertation to obtain the degree of Doctor of Philosophy in Electrical and Computer Engineering(Industrial Information Systems)This dissertation tackles the problematic of Enterprise Interoperability in the current globally connected world. The evolution of the Information and Communication Technologies has endorsed the establishment of fast, secure and robust data exchanges, promoting the development of networked solutions. This allowed the specialisation of enterprises (particularly SMEs) and favoured the development of complex and heterogeneous provider systems. Enterprises are abandoning their self-centrism and working together on the development of more complete solutions. Entire business solutions are built integrating several enterprises (e.g., in supply chains, enterprise nesting) towards a common objective. Additionally, technologies, platforms, trends, standards and regulations keep evolving and demanding enterprises compliance. This evolution needs to be continuous, and is naturally followed by a constant update of each networked enterprise’s interfaces, assets, methods and processes. This unstable environment of perpetual change is causing major concerns in both SMEs and customers as the current interoperability grounds are frail, easily leading to periods of downtime, where business is not possible. The pressure to restore interoperability rapidly often leads to patching and to the adoption of immature solutions, contributing to deteriorate even more the interoperable environment. This dissertation proposes the adoption of NEGOSEIO, a framework that tackles interoperability issues by developing strong model-based knowledge assets and promoting continuous improvement and adaptation for increasing the sustainability of interoperability on enterprise systems. It presents the research motivations and the developed framework’s main blocks, which include model-based knowledge management, collaboration service-oriented architectures implemented over a cloud-based solution, and focusing particularly on its negotiation core mechanism to handle inconsistencies and solutions for the detected interoperability problems. It concludes by validating the research and the proposed framework, presenting its application in a real business case of aerospace mission design on the European Space Agency (ESA).FP7 ENSEMBLE, UNITE, MSEE and IMAGINE project

A Quality Framework for Software Development (QFSD)

INTRODUCTION. This research delivers a new complete and prescriptive software development framework, known as the Quality Framework for Software Development (QFSD) for immediate use by software development practitioners. Whilst there are a number of existing methodologies available, and many software development standards they fail to address the complete development lifecycle. A review of current literature supports this assertion. AIMS AND OBJECTIVES. The overall aim of the research is to create a new software development framework, applying it to a substantial number of real-world software projects in two different industrial software development environments and thereby demonstrating its effectiveness. METHODS. Based on a review of the available research approaches and strategies, the researcher selected 'pragmatism' as the most suitable for this research. This selection was driven by two contributory factors. The first was that in order to conduct the research the researcher would have active participation in the majority of the research activities. The second was that the deliverables from the research should be immediately useable for the benefit of software practitioners and hence not be regarded as a theoretical framework. The approach was further refined by adopting Action Research and Case Study strategies. The research was divided in to stages each of which was executed within separate companies. The companies were very different in terms of their business areas, culture and views on quality and specifically quality of software deliverables. RESULTS. The research findings provided a strong indication that a holistic software development framework does provide an improvement in software project deliverables quality and repeatability in terms of schedules and quality. In the case of Fisher–Rosemount it enabled them to attain ISO 9000/Ticket accreditation. In addition, by providing all processes and tools in a single web based environment the adoption by software developers, project managers and senior management was very high