Trust dimensions model in creating loyalty stage for service consumers of Sharia rural banking

The purpose of this study was to analyze the model of trust dimensions in creating loyalty stage for customers of corporate services as well as to examine trust dimensions consisting of customer’s disposition to trust, cognitive trust and affective trust to loyalty stage which consist of cognitive loyalty, affective loyalty, conative loyalty, and action loyalty. The research is a quantitative study with a survey method on sharia corporate services in banking, based on banking data analysis with Structural Equation Modeling (SEM). The results showed that there is no positive effect between customer's disposition to trust and cognitive loyalty. Moreover, there is a positive effect between cognitive trust and cognitive loyalty, a positive effect between cognitive trust and affective loyalty, a positive effect between affective trust and affective loyalty, a positive effect between affective trust and conative loyalty. Finally, there is positive effect between affective trust and action loyalty. Based on the findings, it can be concluded that there is a relationship between trust dimensions and loyalty stage, although not all the trust dimensions can directly create loyalty stage, i.e. the customer’s disposition to trust dimension.peer-reviewe

The Influence Of Affective Trust On Brand Extension Quality Perceptions And Purchase Intentions

Although trust has been implied in previous brand extension research, few researchers have directly incorporated trust in their investigations. Given the scant attention devoted to the affective component of trust, this study provides an insight into the role of affective trust on brand extension assessment. A between subjects experimental design indicated three-way interactions on the two dependent variables – quality assessment and likely purchase intention. For a high brand extension fit, when the affective trust was low, greater quality assessments and purchase intentions were found for the parent brand with superior associations than for that with inferior associations. Interestingly the results flip for a low extension fit. For a low extension fit, when the affective trust was high, significantly greater quality assessments and directionally greater purchase intentions were found for the parent brand with superior associations than for that with inferior associations

Examining the Role of Technology Anxiety and Health Anxiety on Elderly Users’ Continuance Intention for Mobile Health Services Use

Mobile health (mHealth) is considered to be an important means of releasing the aging population problem. The efficiency of mHealth service can be increased by incorporating more elderly users and guaranteeing their continued use. However, limited attention has been directed toward investigating elderly users’ continuance intention for mHealth service use. Drawing upon the trust theory, we investigated elderly users’ characteristics, i.e. health anxiety and technology anxiety, to explain continuance intention. Survey data were collected comprising 261 valid responses to validate the research model and hypotheses. The results revealed that both cognitive and affective trust enhance continuance intention of mHealth services use. Health anxiety strengthens the effect of cognitive trust, but weakens the effect of affective trust, on the continuance intention. Furthermore, technology anxiety strengthens the effect of affective trust, but not that of cognitive trust, on the continuance intention. The limitations of our study and the theoretical and practical implications are discussed

The Impact of Electronic Shopping Site\u27s Privacy Policy, Reputation, and Trust on Customers\u27 Purchase Intentions

With the advent of EC, Internet shopping becomes a way of business transactions. This research investigates how trust can affect customers’ purchase intentions. Having surveyed related literature, a conceptual framework has been proposed. The framework consists of four components: independent variables (privacy policy and reputation), intervening variables (cognitive and affective trust), dependent variable (customers’ purchase intentions), and moderating variable (perceived risk). The 2(with/without privacy policy)*2(good/bad reputation) experiments are employed to collect primary data to validate the proposed conceptual framework. The two levels privacy policy and reputation can significantly influence cognitive and affective trust. Moreover, the effect of cognitive trust and purchase intentions is more than that of affective trust. The study result also shows the interaction between privacy policy, reputation, and trust for the major product is not significant. Therefore, we suggest that electronic shopping sites’ managers should consider customers’ mentality in order to raise their purchase intentions

Kepemimpinan paternalistis dan perilaku keselamatan kerja: Kepercayaan terhadap supervisor sebagai mediator

Occupational safety and health measures must be applied by every industry that has at least 100 workers and industries that have a high risk of danger in their work environment. This research aims to examine the influence of a typical leadership style in Indonesia, namely paternalistic leadership, on the safety behavior of employees in the workplace via trust in the supervisor as the mediator refers to social identity theory. Trust in supervisors is conceptualized as separate dimensions of affective trust and cognitive trust. The data were taken using convenience sampling using online survey research conducted in various Indonesian industrial sectors with a high risk of work accidents (N = 300). Data were analyzed using Hayes’ PROCESS macro ver 3.5.3 on SPSS ver. 26. Results showed that affective trust did not mediate the relationship between paternalistic leadership and safety behavior, but cognitive trust mediated the relationship. Results also showed that affective trust and cognitive trust consecutively mediated the relationship between paternalistic leadership and safety behavio

The Authentic Leadership is Source of Intrinsic Motivation in Work Engagement with Moderating Role of Overall Trust (Cognitive and Affective Trust)

The current research was conducted to examine the impact of authentic leadership on work engagement of followers. The existing study extend the research to check mediating effect of intrinsic motivation of employee in the relationship between authentic leadership and work engagement. This study also evaluates the moderating effect of cognitive and affective trust on authentic leadership and intrinsic motivation.. Data was obtained from private sector, 350 employees of Rawalpindi and Islamabad, Pakistan responded to the questionnaire. Keywords: Authentic Leadership, Work engagement, intrinsic motivation, trust, cognitive trust, affective trust

The role of trust in organizations: do foci and bases matter?

A recent literature review shows that the effects of trust on workplace outcomes are less consistent than might be expected (Dirks & Ferrin, 2001). For some work-related outcomes, studies have revealed significant effects of trust whereas others have not. By definition, trust describes a psychological state comprising positive expectations about the behavior and intentions of another. The position of this dissertation is that, to have a full understanding of the effects of trust, researchers need to consider on what basis this positive expectation is formed (i.e., trust’s bases) as well as in whom this positive expectation is placed (i.e., trust’s foci). Based on this position, and with trust bases and foci being explicitly recognized, the effects of trust were examined vis-à-vis the following variables: organizational commitment (affective and continuance), supervisor-subordinate conflict (task- and relationship-related), citizenship behavior directed toward coworkers (task- and person-focused), communication flow (upward and lateral), job satisfaction, task performance, and openness to organizational change. Data via survey were collected from 564 medical center employees (353 subordinates and 210 supervisors). Six combinations of trust bases and foci were found to be distinguishable, and each made a unique contribution to the predicted variance in subordinate job satisfaction. Increases in both cognitive and affective trust in one’s supervisor were found to reduce task supervisory conflict and, with greater magnitude, reduce relationship supervisory conflict. Affective trust in management was found to be an important predictor of affective organizational commitment. Trust in one’s supervisor, especially affective trust in one’s supervisor, significantly predicted task performance. Interactions among subordinates, as indicated by open communication and helping behavior toward one another, were found to be influenced by trust in one’s supervisor. In particular, both cognitive and affective trust in one’s supervisor contributed to the prediction of task- and person-focused interpersonal citizenship behavior toward coworkers. Compared to cognitive trust, affective trust in one’s supervisor was more predictive of both upward and lateral communication. Implications for research and practice, limitations, and future research directions are discussed

An Experimental Investigation into Promoting Mental Health Service Use on Social Media: Effects of Source and Comments

Mental health is an increasingly prevalent topic of public interest, but remains a complex area requiring focused research that must account for negative perceptions surrounding mental health issues. The current work explores the roles of social media information source credibility and valence of social media comments on health outcomes in such a mental health context. We used a 2 (message source: professional vs. layperson) × 3 (valence of comments: positive vs. negative vs. mixed) online experiment to examine the effects of source and valence of comments on trust, attitudes and intentions related to mental health information and services among 422 undergraduate students. Results supported the hypothesized model in which source influenced cognitive trust while comments influenced affective trust. Cognitive and affective trust both impacted attitudes towards mental health information which encourages the intention to share such information on social media. Additionally, affective trust impacted attitudes towards mental services which influenced intentions to seek them out. Source and valence of comments on social media impact different behavioral intentions regarding the use of mental health services. This study provides insights for future social media campaigns promoting mental health service use

Examining Individuals’ Ads Click Intention in the Wechat Moments: A Lens of Elaboration Likelihood Model

Drawing upon elaboration likelihood model (ELM), we compared the dual routesin determining users’ ads click intentions and examined the mediation mechanism of cognitive vs. affective trust on the influence processesin the Wechat Moments. A scenario-based survey was conducted in a university of China, and 183 data was collected. Structural equation modelling analysis was used to test the research model. The empirical results suggestedthat content personalization and social recommendation weresignificant antecedents of ads click intention, and their effects weremediated by cognitive trust and affective trust. Moreover, amulti-group analysis indicatedthat the two influence processes weremoderated by prior product experience. Theoretical and practical implications areillustrated in the final section