Design Knowledge for the Lifecycle Management of Conversational Agents

Organizations spend extensive resources on artificial intelligence (AI) solutions in customer service in order to remain customer-focused and competitive. A rising language-based application of AI emerges in the context of conversational agents (CAs), such as chatbots, which represent increasingly intelligent, autonomous, scalable, and cost-effective service platforms. However, AI-based CAs bring new organizational challenges. They are underrepresented in current research, leading to many unanswered questions and research potential regarding the management of their introduction, operation, and improvement. To address this issue, we provide design knowledge that considers the organizational perspective of CAs. Therefore, we conducted a systematic literature review (SLR) and qualitative interview study to reveal and analyze individual issues and challenges, develop meta-requirements, and finally, use them to create design principles. We contribute to the emerging field of CAs that has previously focused mainly on the individual, behavioral, interactional, or technical design

Towards goal-based autonomic networking

The ability to quickly deploy and efficiently manage services is critical to the telecommunications industry. Currently, services are designed and managed by different teams with expertise over a wide range of concerns, from high-level business to low level network aspects. Not only is this approach expensive in terms of time and resources, but it also has problems to scale up to new outsourcing and/or multi-vendor models, where subsystems and teams belong to different organizations. We endorse the idea, upheld among others in the autonomic computing community, that the network and system components involved in the provision of a service must be crafted to facilitate their management. Furthermore, they should help bridge the gap between network and business concerns. In this paper, we sketch an approach based on early work on the hierarchical organization of autonomic entities that possibly belong to different organizations. An autonomic entity governs over other autonomic entities by defining their goals. Thus, it is up to each autonomic entity to decide its line of actions in order to fulfill its goals, and the governing entity needs not know about the internals of its subordinates. We illustrate the approach with a simple but still rich example of a telecom service

Global Solutions vs. Local Solutions for the AI Safety Problem

There are two types of artificial general intelligence (AGI) safety solutions: global and local. Most previously suggested solutions are local: they explain how to align or “box” a specific AI (Artificial Intelligence), but do not explain how to prevent the creation of dangerous AI in other places. Global solutions are those that ensure any AI on Earth is not dangerous. The number of suggested global solutions is much smaller than the number of proposed local solutions. Global solutions can be divided into four groups: 1. No AI: AGI technology is banned or its use is otherwise prevented; 2. One AI: the first superintelligent AI is used to prevent the creation of any others; 3. Net of AIs as AI police: a balance is created between many AIs, so they evolve as a net and can prevent any rogue AI from taking over the world; 4. Humans inside AI: humans are augmented or part of AI. We explore many ideas, both old and new, regarding global solutions for AI safety. They include changing the number of AI teams, different forms of “AI Nanny” (non-self-improving global control AI system able to prevent creation of dangerous AIs), selling AI safety solutions, and sending messages to future AI. Not every local solution scales to a global solution or does it ethically and safely. The choice of the best local solution should include understanding of the ways in which it will be scaled up. Human-AI teams or a superintelligent AI Service as suggested by Drexler may be examples of such ethically scalable local solutions, but the final choice depends on some unknown variables such as the speed of AI progres

Distributed manufacturing systems and the internet of things : a case study

In order to stay competitive in today's global market, manufacturing companies need to be flexible. To ensure flexible production, shorten processing times, and reduce time-tomarket, companies are utilizing the distributed manufacturing system paradigm, wherein geographically distributed, local resources are used for product development and production. In this context, the Internet of Things (IoT) has emerged as a concept which uses existing communication technologies, such as local wireless networks and the Internet to ensure visibility of anything from anywhere and at any time. In the paper, a case study of applying the IoT to the manufacturing domain is discussed. A distributed agent-based system for virtual monitoring and control of 3-axis CNC milling machine tools is designed and developed. The machines' 3D models and process states are shown through a web interface in real-time. The potential and challenges of implementing this system and the basic building blocks for decentralized value creation are discussed

A pragmatic approach to semantic repositories benchmarking

The aim of this paper is to benchmark various semantic repositories in order to evaluate their deployment in a commercial image retrieval and browsing application. We adopt a two-phase approach for evaluating the target semantic repositories: analytical parameters such as query language and reasoning support are used to select the pool of the target repositories, and practical parameters such as load and query response times are used to select the best match to application requirements. In addition to utilising a widely accepted benchmark for OWL repositories (UOBM), we also use a real-life dataset from the target application, which provides us with the opportunity of consolidating our findings. A distinctive advantage of this benchmarking study is that the essential requirements for the target system such as the semantic expressivity and data scalability are clearly defined, which allows us to claim contribution to the benchmarking methodology for this class of applications

Metaverse: A Vision, Architectural Elements, and Future Directions for Scalable and Realtime Virtual Worlds

With the emergence of Cloud computing, Internet of Things-enabled Human-Computer Interfaces, Generative Artificial Intelligence, and high-accurate Machine and Deep-learning recognition and predictive models, along with the Post Covid-19 proliferation of social networking, and remote communications, the Metaverse gained a lot of popularity. Metaverse has the prospective to extend the physical world using virtual and augmented reality so the users can interact seamlessly with the real and virtual worlds using avatars and holograms. It has the potential to impact people in the way they interact on social media, collaborate in their work, perform marketing and business, teach, learn, and even access personalized healthcare. Several works in the literature examine Metaverse in terms of hardware wearable devices, and virtual reality gaming applications. However, the requirements of realizing the Metaverse in realtime and at a large-scale need yet to be examined for the technology to be usable. To address this limitation, this paper presents the temporal evolution of Metaverse definitions and captures its evolving requirements. Consequently, we provide insights into Metaverse requirements. In addition to enabling technologies, we lay out architectural elements for scalable, reliable, and efficient Metaverse systems, and a classification of existing Metaverse applications along with proposing required future research directions