Flexible resources allocation techniques: characteristics and modelling

At the interface between engineering, economics, social sciences and humanities, industrial engineering aims to provide answers to various sectors of business problems. One of these problems is the adjustment between the workload needed by the work to be realised and the availability of the company resources. The objective of this work is to help to find a methodology for the allocation of flexible human resources in industrial activities planning and scheduling. This model takes into account two levers of flexibility, one related to the working time modulation, and the other to the varieties of tasks that can be performed by a given resource (multi–skilled actor). On the one hand, multi–skilled actors will help to guide the various choices of the allocation to appreciate the impact of these choices on the tasks durations. On the other hand, the working time modulation that allows actors to have a work planning varying according to the workload which the company has to face

A Multi-Skilled Approach to Property Maintenance Considering Temporal, Spatial and Resource Constraints

With the continued increase in age of the United States housing and building stock, as well as the continued need to maintain properties across the U.S., the need for timely, cost-optimal maintenance is ever more critical. This paper proposes the application of a mathematical model to aid in the scheduling and assignment of construction and maintenance tasks, considering the multi-skilled workforce. The benefit of this approach is to take advantage of the economies of scale that can be developed using cross-functional skilled workers with varying levels of competence and efficiency. This approach schedules and assigns tasks using data from maintenance task software datasets, using the least-cost, competent worker available for the job while also considering the trade-off between skilled labor cost and travel costs, both in terms of travel wage and vehicle wear and tear. The model is enhanced to include pairing between a mentor and an apprentice, where combined efficiency and pairing costs are considered at the same time as travel costs. Due to the practical nature of this research, a case organization was used and data from that firm was analyzed so that operational insights into the necessity of such a model could be considered. The mathematical backbone of the optimization approach to multi-skilled resource allocation considers the temporal and spatial demands of a geographically dispersed property management program. Actual, as opposed to sample, data allows us to evaluate the real financial implications on the case firm, if such an approach to scheduling is used. The generalization of this data provides excellent fit for a model that can be used to assign the best capable worker to the most cost-efficient task, considering deadlines, priorities and availability. Results of this scheduling approach provide significant cost and resource reductions over the historical firm performance, though practical considerations should temper that expectation. The above approach offers exceptional scalability and adaptability with the continued advancement of algorithm approaches to network-distribution and peer-to-peer work platforms

Development of International Educational Systems by Competence Networking based on Project Management

AbstractThe globalization demands new kinds of concepts and models to ensure the provision of skilled labor by international educational systems based on advanced competence networking. The success depends on the professional use of the latest project management theory, methodology, and practice. Multinational multi-projects fail and are aborted. A reason for that could be the deficiency of project readiness. The project management approach should be integrated into other management subsystems such as information, knowledge, competence, network management etc. One of the most important challenges is to ensure the communication and information transfer for competence balancing and sharing. A successful and efficient cooperation is only possible under equivalent partners. It creates the necessary trust. Beginning with the presentation of the need for cooperation and the exchange of knowledge for global and fair growth, the relationship between education, competence development and applied project management will be explained for educational transfer systems. Subsequently, the application of the approach will be illustrated by the planning, designing, implementing, and further developing of a large-scale Sino-German cooperation in higher education. The success of the project and the sustainability will be guaranteed. The roll-out to other network partners on a national and international scale is in progress

Considering skills evolutions in multi-skilled workforce allocation with flexible working hours

The growing need of responsiveness for manufacturing companies facing market volatility raises a strong demand for flexibility in their organisation. Since the company personnel are increasingly considered as the core of the organisational structures, a strong and forward-looking management of human resources and skills is crucial to performance in many industries. These organisations must develop strategies for the short, medium and long terms, in order to preserve and develop skills. Responding to this importance, this work presents an original model, looking at the line-up of multi-period project, considering the problem of staff allocation with two degrees of flexibility. The first results from the annualising of working time, and relies on policies of changing schedules, individually as well as collectively. The second degree of flexibility is the versatility of the operators, which induces a dynamic view of their skills and the need to predict changes in individual performance as a result of successive assignments. We are firmly in a context where the expected durations of activities are no longer predefined, but result from the performance of the operators selected for their execution. We present a mathematical model of this problem, which is solved by a genetic algorithm. An illustrative example is presented and analysed, and, the robustness of the solving approach is investigated using a sample of 400 projects with different characteristics

Implementation of virtual manufacturing by a technology licensing company

NoThe paper considers the implementation of a virtual manufacturing system as an alternative to outward technology licensing in a high technology industrial sector. Brief theoretical definition and description of the two strategy options is provided to give background and context. This is followed by empirical material from a longitudinal case study of a company that has developed a virtual manufacturing system in addition to its pre-existing outward technology licensing business stream. A summary account of the company history and development is followed by description of the virtual manufacturing proposal. Analysis of this identified a number of competencies that would be required in order to succeed. The final part of the paper describes the company's response to this analysis and discusses early implementation of the virtual system. It is shown that implementation of the proposal has represented a positive response to the business challenges facing the company

A MILP model for an integrated project scheduling and multi-skilled workforce allocation with flexible working hours

In this paper, we integrate two decision problems arising in various applications such as production planning and project management: the project scheduling problem, which consists in scheduling a set of precedence-constrained tasks, where each task requires executing a set of skills to be performed, and the workforce allocation problem which includes assigning workers as scarce resources to the skills of each task. These two problems are interrelated as the tasks durations are not predefined, but depend on the number of workers assigned to that task as well as their skill levels. We here present a mixed integer linear programming model that considers important real life aspects related to the flexibility in the use of human resources, such as multi-skilled workers whose skill levels are different and measured by their efficiencies. Hence, execution times of the same workload by different workers vary according to these efficiencies. Moreover, the model considers the flexible working time of employees; i.e. the daily and weekly workload of a given worker may vary from one period to another according to the work required. Furthermore, efficient team building is incorporated in this model; i.e. assigning an expert worker and one or more apprentice worker(s) together with the purpose of skill development thanks to knowledge transfer. A numerical example is provided to check the performance of the model

Personaneinsatz- und Tourenplanung für Mitarbeiter mit Mehrfachqualifikationen

In workforce routing and scheduling there are many applications in which differently skilled workers must perform jobs that occur at different locations, where each job requires a particular combination of skills. In many such applications, a group of workers must be sent out to provide all skills required by a job. Examples are found in maintenance operations, the construction sector, health care operations, or consultancies. In this thesis, we analyze the combined problem of composing worker groups (teams) and routing these teams under goals expressing service-, fairness-, and cost-objectives. We develop mathematical optimization models and heuristic solution methods for an integrated solution and a sequential solution of the teaming- and routing-subproblems . Computational experiments are conducted to identify the tradeoff of better solution quality and computational effort

Project scheduling with multi skilled resources: a conceptual framework

Projects’ success depends, mostly, on people’s motivation and competences. A good plan is essential, but it is insufficient if the project manager is incapable to dynamically reassign people to project’s tasks, so as to create multi-skilled teams and to avoid multi-tasking and over-allocation. In this regard, several models dealing with the “Multi Skilled Work Force Scheduling Problem” have been proposed, but unfortunately, most of the works produced so far has not yet found its way into practice. This is mainly because project scheduling and resources allocation are jointly considered, a fact that leads to complex and rigid mathematical formulations and that poses serious constraints on the precision of the input data. Since projects are, by their very nature, uncertain entities, we believe that it is preferable to abandon the over optimistic idea of a global optimum, in favour of a suboptimal but stable and feasible solution. To this aim the paper proposes a heuristic framework that extends the well-known “Dynamic Scheduling” approach. Specifically, the problem is tackled in a hierarchical way: project scheduling is solved first and resource allocation is solved next, considering tasks durations as fixed constraints. In doing so, our focus is on the resources allocation phase, and the objective is to assure an almost perfect matching between resources’ skills and tasks requirements, so as to assure project quality and, also, a harmonious development of the workforce. Possible approaches, based on mathematical programming, which could be easily implemented in project management software, are presented and discussed

A combinatorial approach to multi-skill workforce scheduling

This paper deals with scheduling complex tasks with an inhomogeneous set of resources. The problem is to assign technicians to tasks with multi-level skill requirements. Here the requirements are merely the presence of a set of technicians that possess the necessary capabilities. An additional complication is that a set of combined technicians stays together for the duration of a work day. This typically applies to scheduling of maintenance and installation operations. We build schedules by repeated application of a exible matching model that selects tasks to be processed and forms groups of technicians assigned to combinations of tasks. The underlying mixed integer programming (MIP) model is capable of revising technician-task allocations and performs very well, especially in the case of rare skills