Experience Management for Very Small Entities: Improving the Copy-paste Model

International audienceThe emerging ISO/IEC 29110 standard Lifecycle profiles for Very Small Entities is developing a "Generic" profile group applicable to a vast majority of very small entities (enterprises, organizations, departments or projects) having up to 25 people, that do not develop critical software and have typical situational factors. The developers of the standard, ISO/IEC JCT1/SC7 Working Group 24, recommended the use of pilot projects as a mean to trial the adoption of the new International standard in small organizations. Accordingly an ISO/IEC 29110 pilot project has been established between the Software Engineering group of Brest University and a 14-person company with the aim of establishing an engineering discipline for a new web-based project. As the project proceeded, it became apparent that the current set of ISO/IEC 29110 documents describing a first profile, the Basic profile, was not sufficient to sustain this VSE in its SE activities. What was needed was to organize the knowledge contained in them. The results of this pilot study are providing VSEs with a simple Experience Management system which is compatible with the emerging ISO/IEC 29110 standard. It is founded on two principles: 1) keeping the Content Management System-based Experience Management infrastructure as simple as possible, structured with the decomposition of the ISO/IEC 29110 processes; and 2) the requirement of Experience Management dedicated processes, taken from D. Schon's work on the reflection-on-action approach to learning

Adoption and Use of Corporate Wikis in German Small and Medium-sized Enterprises

In recent years, corporate wikis have been increasingly adopted in enterprises. However, little research is devoted to theadoption and use of wikis in small and medium-sized enterprises (SMEs), which are of high social and economic importance.The purpose of this paper is to examine the usage of enterprise wikis in SMEs and potential concerns that may hinder thediffusion of wikis in SMEs as well as other reasons for their reluctance to adopt wikis by conducting a survey of GermanSMEs. Findings indicate that a majority of SMEs do not intend to adopt wikis in their organization for various reasons.However, firms that have already introduced wikis seem to clearly benefit despite a number of concerns that might have anegative impact on the use and diffusion of wikis. Based on our results, we derive several implications for SMEs, inparticular with respect to how to overcome these obstacles to adoption and diffusion of wikis

Towards Experience Management for Very Small Entities

International audienceThe ISO/IEC 29110 standard: Lifecycle profiles for Very Small Entities, provides several Process Reference Models applicable to the vast majority of very small entities (defined by the ISO as "an entity (enterprise, organization, department or project) having up to 25 people") which do not develop critical software and share typical situational factors. An ISO/IEC 29110 pilot project has been established between the Software Engineering group at Brest University and a 14-employee company with the aim of establishing an engineering discipline for a new Web-based project. As the project proceeded, it became apparent that setting up the ISO/IEC 29110 standard has to be performed in two steps: 1) provide self-training materials to the VSE employees on this new standard; and 2) support good practices with a simple Experience Management system which is compatible with the ISO/IEC 29110 standard. This paper reports the lessons learned about training from the pilot project, and addresses the research issues associated with the Experience Management system

Case Study: Development of Egovernmnet Information Systems in Bulgaria

The paper discusses the need of software development process for eGovernment information systems in Bulgaria. The author has experience as a team leader of control and acceptance group of several eGovernment projects in the last years. The topic is eGovernence

Design and development of an Energy Efficiency Knowledge Center (EEKC)

The Industrial Assessment Center (IAC) at West Virginia University has worked with more than 430 manufacturing companies over 17 years to identify energy and productivity saving opportunities for small and medium sized companies. The savings, which keep adding up year after year, are appreciable but do not fully capture the potential impacts of the IAC Program. The implementation rate of the recommendations has been only about 40% on average. This rate was expected to be improved with a knowledge center.;Energy Efficiency Knowledge Center (EEKC) is a regional system which includes the development and deployment of technical resources to assist industrial facilities in energy assessment phases. The EEKC as a repository for information and knowledge is designed to contribute to continuous improvement by incorporating the knowledge of IAC experts and plant personnel. The EEKC provides information to clients on how to obtain baseline energy use for their specific energy systems by fuel type using tools such as Quick Plant Energy Profiler (QuickPEP) by the Department of Energy (DOE).;The EEKC also incorporates access and utilization of the DOE Best Practices tools for enabling sensitivity analysis and estimating energy savings potential at various assessment phases. Moreover, spreadsheet tools are integrated within application software as required enabling clients to analyze the value of energy efficiency measures during the pre-assessment and assessment phases.;In this research thesis, the IAC activities and tasks are studied with respect to information and knowledge flow. The research objectives are presented and potential materials and steps to develop an online knowledge center are reviewed. Then, based on needs identified for continuous improvement, the design of EEKC is planned in which Web 2.0 is mainly used

Computer-Supported Knowledge Management in SME

Knowledge management (KM) and Knowledge Management Systems (KMS) are not new. With the rise of the Internet, distributed and increasingly social technology, the management principles as well as the tools supporting KM also start to address small and medium-sized enterprises (SME). Todays SMEs are increasingly required to manage knowledge assets in order to sustain their position on the competitive forefront in agile markets. This paper investigates the current state of the art on computer-based KMS (or KM tools as we call them) and commercial KM tools in order to harmonize the picture, derive a joint feature and application system scope and finally inspire future design-oriented research by unveiling gaps. It shows that recent SME-related KM tools do not address KM in a holistic managerial way, fail to link operative data sources such as ERP and CRM, lack effective reward and enabling processes to more quickly establish a knowledge sharing culture amongst SME employees. The main objective of the paper is to inform future design-oriented research

ERP implementation for an administrative agency as a corporative frontend and an e-commerce smartphone app

This document contains all the descriptions, arguments and demonstrations of the researches, analysis, reasoning, designs and tasks performed to achieve the requirement to technologically evolve an managing agency in a way that, through a solution that requires a reduced investment, makes possible to arrange a business management tool with e-commerce and also a mobile application that allows access and consultation of mentioned tool. The first part of the document describes the scenario in order to contextualize the project and introduces ERP (Enterprise Resources Planning). In the second part, a deep research of ERP market products is carried out, identifying the strengths and weaknesses of each one of the products in order to finish with the choice of the most suitable product for the scenario proposed in the project. A third part of the document describes the installation process of the selected product carried out based on the use of Dockers, as well as the configurations and customizations that they make on the selected ERP. A description of the installation and configuration of additional modules is also made, necessary to achieve the agreed scope of the project. In a fourth part of the thesis, the process of creating an iOS and Android App that connects to the selected ERP database is described. The process begins with the design of the App. Once designed, it is explained the process of study and documentation of technologies to choose the technology stack that allows making an application robust and contemporary without use of licensing. After choosing the technologies to use there are explained the dependencies and needs to install runtime enviornments prior to the start of coding. Later, it describes how the code of the App has been raised and developed. The compilation and verification mechanisms are indicated in continuation. And finally, it is showed the result of the development of the App once distributed. Finally, a chapter for the conclusions analyzes the difficulties encountered during the project and the achievements, analyzing what has been learned during the development of this project