Developing a combined quantitative benchmarking system for the performance of local health authorities: The case of the Tuscany Region in Italy

This paper proposes an integrated quantitative benchmarking approach for the measurement of the performance of Local Health Authorities (LHAs). It is based on a sound balanced scorecard approach developed and implemented in the Tuscany Region by the Management and Health Laboratory of Sant’Anna School combined with a bias corrected measure of technical efficiency, estimated using a bootstrap based Data Envelopment Analysis. The empirical results show that the typical LHA in Tuscany experienced 14% bias-corrected inefficiency in 2007. Using correlation analysis and mapping quadrants, the paper shows the relationships among technical efficiency and quality and appropriateness as well as analyses the impact of organizational factors on the performance of LHAs. Finally, this combined benchmarking approach is illustrated as a useful and important managerial tool both for regional and local authorities.appropriateness, bias correction, data envelopment analysis, local health authorities, performance evaluation system

The Proposal of an Innovative Integrated BSC – DEA Model

AbstractData envelopment analysis has been one of the most significant management tools for measuring efficiency. On the other side, the balanced scorecard has been one of the best-known performance management tools. Several foreign studies deal with innovative approaches to a modification of the balanced scorecard and data envelopment analysis methods, frequently by the designing of new models in combination with other methods. However, there are very few studies that examine integration of these two methods and compare the obtained results. In this paper, we combine the BSC with the DEA method to obtain comprehensive performance and efficiency management system for industrial companies and their processes

Improving efficiency of decision making units through BSC-DEA technique

Performance evaluation is one of the most important techniques to prioritize different decision making units. Data envelopment analysis (DEA), as a non-parametric method, plays an important role for measuring relative efficiency. Balanced score card, on the other hand, is another method to evaluate a business plan based on non-financial perspectives. The integrated BSC-DEA takes advantage of the advantages of both methods' features. In this paper, we propose a BSC-DEA method to rank different decision making units. We consider different financial criteria such as profit-margin, return on assets along with non-financial criteria such as customer satisfaction, advanced services, employee skills to compare the performance of different banks. The results are analyzed and discussed, which could be used for making better decisions

Kaizen-six sigma to improve pipeline project performance base on balance score card framework

Purpose: This paper presents an example of a Kaizen – Lean Sigma for improving pipeline project performance at Project Site ABC base on Balance Score Card Framework.Methodology: Kaizen is a Japanese philosophy that focuses on continual improvement throughout all aspects. Kaizen looks to improve all aspects of a business through standardizing processes, increasing efficiency, and eliminating waste, include reworks in the process.Through Kaizen and Six Sigma, companies can make breakthrough improvements in existing processes.Six Sigma focuses more on improving the quality of the final product by finding and eliminating causes of defects, whether by variances in the business process or in manufacturing.Welding process takes important part for pipeline construction, and base on those approaches the defects on weld is decreased then thus to improve the project performance. Findings: The welding process in pipeline construction takes around 65% in the pipeline replacement project schedule and critical path for the project.From two previous segment, contractor have a reject welding ratio 14% and reject material 7%, so it will be reduce into less than 5% and 3%.The improvement process start from IPO diagram then the problem analyzed using fish bone. The improvement covered manpower skill, manpower certification, and procedure, and then resulted less rework and faster project.These improvements align with BSC Frame; Learning and innovation, Internal Process, Customer, and Financial. Research limitations/implications: This research focused on improvement of project performance on large diameter pipeline at site ABC, particularly on welding process. Future research work could consider variation on improved process, pipeline diameter, project site, and climate condition. Value: This paper presents an improvement in projects (Kaizen – Six Sigma) for pipeline replacement project that prove alignment the improvement process with BSC Framework for the company

Multidimensional Balanced Efficiency Decision Model

 In this paper a multicriteria methodological approach, based on Balanced Scorecard (BSC) and Analytic Network Process (ANP), is proposed to evaluate competitiveness performance in luxury sector. A set of specific key performance indicators (KPIs) have been proposed. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric that incorporates diversified issues for conducting supply chain improvements. The BSC/ANP model is used to prioritize all performances within a luxury industry. A real case study is presented. 

Multidimensional Balanced Efficiency Decision Model

 In this paper a multicriteria methodological approach, based on Balanced Scorecard (BSC) and Analytic Network Process (ANP), is proposed to evaluate competitiveness performance in luxury sector. A set of specific key performance indicators (KPIs) have been proposed. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric that incorporates diversified issues for conducting supply chain improvements. The BSC/ANP model is used to prioritize all performances within a luxury industry. A real case study is presented. 

Green supply chain performance measurement using fuzzy ANP-based balanced scorecard:a collaborative decision-making approach

The purpose of this paper is to delineate a green supply chain (GSC) performance measurement framework using an intra-organisational collaborative decision-making (CDM) approach. A fuzzy analytic network process (ANP)-based green-balanced scorecard (GrBSc) has been used within the CDM approach to assist in arriving at a consistent, accurate and timely data flow across all cross-functional areas of a business. A green causal relationship is established and linked to the fuzzy ANP approach. The causal relationship involves organisational commitment, eco-design, GSC process, social performance and sustainable performance constructs. Sub-constructs and sub-sub-constructs are also identified and linked to the causal relationship to form a network. The fuzzy ANP approach suitably handles the vagueness of the linguistics information of the CDM approach. The CDM approach is implemented in a UK-based carpet-manufacturing firm. The performance measurement approach, in addition to the traditional financial performance and accounting measures, aids in firms decision-making with regard to the overall organisational goals. The implemented approach assists the firm in identifying further requirements of the collaborative data across the supply-cain and information about customers and markets. Overall, the CDM-based GrBSc approach assists managers in deciding if the suppliers performances meet the industry and environment standards with effective human resource

ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes

Over 90 percent of companies are estimated to use IT Service Management (ITSM) frameworks, yet there is little research on their benefits to the Information Technology (IT) department and the business units. An international survey of 503 firms was conducted to examine the benefits of the IT Infrastructure Library (ITIL), the de-facto ITSM framework, specifically on how these benefits evolve as companies increase their adoption of the ITIL model. Also studied are the perception of challenges of the implementation and the number of ITIL processes implemented in relation to the progress of the adoption of ITIL. Results indicate that as the maturity of implementation increases, the perception of challenges decreases. Findings also show that as the maturity of implementation increases, the number of realized benefits increases, as well as the number of implemented ITIL processes. Implications for practitioners and researchers are also discussed.12 page(s