Identifying the relevance of personal values to e-government portals' success: insights from a Delphi study

Most governments around the world have put considerable financial resources into the development of e-government systems. They have been making significant efforts to provide information and services online. However, previous research shows that the rate of adoption and success of e-government systems vary significantly across countries. It is argued here that culture can be an important factor affecting e- government success. This paper aims to explore the relevance of personal values to the e-government success from an individual user’s perspective. The ten basic values identified by Schwartz were used. A Delphi study was carried out with a group of experts to identify the most relevant personal values to the e-government success from an individual’s point of view. The findings suggest that four of the ten values, namely Self-direction, Security, Stimulation, and Tradition, most likely affect the success. The findings provide a basis for developing a comprehensive e-government evaluation framework to be validated using a large scale survey in Saudi Arabia

E-Government evaluation factors: Citizen’s perspective

The e-government field is growing to a considerable size, both in its contents and position with respect to other research fields. The government to citizen segment of egovernment is taking the lead in terms of its importance and size. Like the evaluation of all other information systems initiatives, the evaluation of egovernments in both theory and practice has proved to be important but complex. The complexity of evaluation is mostly due to the multiple perspectives involved, the difficulties of quantifying benefits, and the social and technical context of use. The importance of e-government evaluation is due to the enormous investment of governments on delivering e-government services, and to the considerable pace of growing in the e-government field. However, despite the importance of the evaluation of e-government services, literature shows that e-government evaluation is still an immature area in terms of development and management. This work is part of a research effort that aims to develop a holistic evaluation framework for e-government systems. The main aim of this paper is to investigate the citizen’ perspective in evaluating e-government services, and present a set of evaluating factors that influence citizens’ utilization of e-government services. These evaluation factors can serve as part of an e-government evaluation framework. Moreover, the evaluation factors can also be used as means of providing valuable feedback for the planning of future egovernment initiatives

Validation Tool for E-government Portals in Malaysia Based on MAMPU Guideline

The importance of web usability in the new age of World Wide Web cannot be denied. World Wide Web Consortium (W3C) organization has come out with guideline on how the web should be to convenience of all the people including the disable. However, web usability problem still be a pressing problem. Tons of website published on the web does not comply with the W3C standard. In this new era, Government is going paperless. This is the concept of E-government. It is a concept where Government made contacts with their customers (citizens) online. With website being the main source of communication on the web and to make sure that this concept runs well, it is important that the E-Government websites are convenient to the users. Usability testing has become an important aspect of website development currently, but most of the companies do not include usability testing in their website iteration time whether because of the cost of hiring usability professional or the time just does not allow them to hold a usability testing session. Thus, come the idea of automated testing using web tools. In this study, the author will develop an automated web usability tools specifically for Malaysia’s E-government website. The rules of usability are referred to guideline created by Malaysian Administration, Modernisation and Management Planning Unit (MAMPU) an organization responsible for the modernisation of the country. The study will help the E-government portals to achieve user friendly website hence improving Malaysia’s position in Global E-Government ranking. The method use in this project is rapid programming where all small functions are developed first and at the end, the system will be combined. The result will be the website showing all the errors in usability contained in the website and it is up to the developer to fix the error and to maintain the website. Finally, this project is hoped to be the first of many other evaluation tools with greater functions ahead

An assessment of open government data benchmark instruments

Proceedings of Ongoing Research, Practitioners, Workshops, Posters, and Projects of the International Conference EGOV-CeDEM-ePart 2020.Open Government Data (OGD) is heralded as a pillar for promoting openness and e- Government. Several OGD benchmark instruments have been proposed, and so many options could confuse open data users. We intend to help practitioners and researchers decide which benchmark instrument is most appropriate to evaluate a specific purpose. We aim to investigate the different dimensions that OGD benchmarks evaluate to find out what aspects of publishing and using open data they measure. To achieve this goal, we built upon previous research on how the Open Data Charter principles are measured in OGD assessments and enriched the analysis with additional dimensions. Findings reveal that what differentiates these benchmark instruments is their scope or focus, as their creators have varying interests and objectives. All benchmark instruments measure "data openness"; however, each emphasizes different aspects of "openness." Concepts measured are deeply connected with the six Charter principles. OGD impact, use, and usefulness are addressed by half of the benchmark instruments. Measurements can be compared. Their assessments can be used to help improve data quality and the conditions for sharing and reusing OGD.(undefined

Identification of attributes for evaluating the content of e-government websites: a systematic literature review

In the last twenty years, e-government has become a strong complement to traditional public services. This study involved a systematic literature review to select studies enabling the identification of the attributes used to evaluate how content is delivered to users. The search strategy was limited to four databases to cover egovernment multidisciplinary areas. The sources of information used were books, book chapters, conference papers, and articles in peer-reviewed journals, written in English or Portuguese, and which subjects included e-government research, published since 2000. The PRISMA statement has guided the research methodology. The lack of explanation of the role of the attributes found in the studies and the diversified terminology used, can be pointed as the main limitations of the study. On the other hand, since the interpretation was based on author past experiences and convictions, there may be a bias in the understanding of the less clear attributes with consequences on their description and the interpretation of similarities among attributes. The research resulted in the identification of 139 attributes, from which 56 are considered main attributes, and 83 similar attributes. Attributes such as quality, interface, content, information, user experience, usability, and accessibility appear as the most relevantinfo:eu-repo/semantics/publishedVersio

Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model

CiRM (Citizen Relationship Management) has an important role in the government because it puts citizen in the best interests. So far the implementation of e-government only focused on the technology assimilation process. Since existing e-government maturity assessment models only measure the ability of e-government technology, they lack in consideration towards citizen needs.  Therefore an e-government maturity assessment model is developed by incorporating elements of CiRM. The model was developed through a grounded theory qualitative study approach. The object of this research is e-government application owned by the city of Surabaya. This research developed CiRM oriented e-government maturity model consisted of organization, interaction, service and citizen insight dimensions. This model then was used to assess the maturity of CiRM oriented e-government implementation of Surabaya Single Window (SSW) online servic

An intelligent content discovery technique for health portal content management

Background: Continuous content management of health information portals is a feature vital for its sustainability and widespread acceptance. Knowledge and experience of a domain expert is essential for content management in the health domain. The rate of generation of online health resources is exponential and thereby manual examination for relevance to a specific topic and audience is a formidable challenge for domain experts. Intelligent content discovery for effective content management is a less researched topic. An existing expert-endorsed content repository can provide the necessary leverage to automatically identify relevant resources and evaluate qualitative metrics.Objective: This paper reports on the design research towards an intelligent technique for automated content discovery and ranking for health information portals. The proposed technique aims to improve efficiency of the current mostly manual process of portal content management by utilising an existing expert-endorsed content repository as a supporting base and a benchmark to evaluate the suitability of new content.Methods: A model for content management was established based on a field study of potential users. The proposed technique is integral to this content management model and executes in several phases (ie, query construction, content search, text analytics and fuzzy multi-criteria ranking). The construction of multi-dimensional search queries with input from Wordnet, the use of multi-word and single-word terms as representative semantics for text analytics and the use of fuzzy multi-criteria ranking for subjective evaluation of quality metrics are original contributions reported in this paper.Results: The feasibility of the proposed technique was examined with experiments conducted on an actual health information portal, the BCKOnline portal. Both intermediary and final results generated by the technique are presented in the paper and these help to establish benefits of the technique and its contribution towards effective content management.Conclusions: The prevalence of large numbers of online health resources is a key obstacle for domain experts involved in content management of health information portals and websites. The proposed technique has proven successful at search and identification of resources and the measurement of their relevance. It can be used to support the domain expert in content management and thereby ensure the health portal is up-to-date and current

E-Participation Maturity Model Development based on the Cases of Germany, Japan and Switzerland

Following the definition put forward by the UN, e-participation is understood as the use of ICTs for the design, decision and implementation of policies, with the goal of delivering this process in a participatory, inclusive and deliberative way. Based on this definition, the concept of e-participation can be measured in the form of an index. The index in turn can be used to build an e-participation maturity model. While e-government maturity models are common in the literature, there is less focus on e-participation e-maturity models. The latter are usually components of e-government maturity models. In addition to building an evidence-based e-participation maturity model, this case-study-based research helps the international observer interested in e-democracy to get a better understanding of digital participation tools currently available in Germany, Japan and Switzerland

A systematic literature review of open data quality in practice

Context: The main objective of open data initiatives is to make information freely available through easily accessible mechanisms and facilitate exploitation. In practice openness should be accompanied with a certain level of trustwor- thiness or guarantees about the quality of data. Traditional data quality is a thoroughly researched field with several benchmarks and frameworks to grasp its dimensions. However, quality assessment in open data is a complicated process as it consists of stakeholders, evaluation of datasets as well as the publishing platform. Objective: In this work, we aim to identify and synthesize various features of open data quality approaches in practice. We applied thematic synthesis to identify the most relevant research problems and quality assessment methodologies. Method: We undertook a systematic literature review to summarize the state of the art on open data quality. The review process starts by developing the review protocol in which all steps, research questions, inclusion and exclusion criteria and analysis procedures are included. The search strategy retrieved 9323 publications from four scientific digital libraries. The selected papers were published between 2005 and 2015. Finally, through a discussion between the authors, 63 paper were included in the final set of selected papers. Results: Open data quality, in general, is a broad concept, and it could apply to multiple areas. There are many quality issues concerning open data hindering their actual usage for real-world applications. The main ones are unstruc- tured metadata, heterogeneity of data formats, lack of accuracy, incompleteness and lack of validation techniques. Furthermore, we collected the existing quality methodologies from selected papers and synthesized under a unifying classification schema. Also, a list of quality dimensions and metrics from selected paper is reported. Conclusion: In this research, we provided an overview of the methods related to open data quality, using the instru- ment of systematic literature reviews. Open data quality methodologies vary depending on the application domain. Moreover, the majority of studies focus on satisfying specific quality criteria. With metrics based on generalized data attributes a platform can be created to evaluate all possible open dataset. Also, the lack of methodology validation remains a major problem. Studies should focus on validation techniques