Service Operations Improvements For The Eagle Essentials Food Pantry

American universities are working towards solving food insecurity challenges experienced by members of their campus communities including students, staff, and faculty. This service-learning project aims to implement several key service operation management practices at Georgia Southern University’s Eagle Essentials Food Pantry that opened in 2020 on the Statesboro campus. Specifically, this project involves the design of the service package and blueprint map, servicescape design, and design and implementation of a visually managed Kanban inventory management system. The service package, servicescape, and blueprint identify characteristics necessary to support the desired service experience and illustrate the service process. The Kanban inventory management system serves to provide real time inventory levels essential to communicate low stock items to donors for replenishment. Through the design and implementation of key service operation management tools, customer satisfaction will increase by immersing visitors in a welcoming environment and essential items will be readily available. Key Terms: Kanban, Inventory Management, Servicescape, Food Pantry, Service-Learnin

ANALYSIS AND DESIGN ENTERPRISE ARCHITECTURE USING TOGAF ADM IN ACCOUNT TEAM AND SALES AND MARKETING SUPPORT DIVISION OF PT. INTI (PERSERO)

PT Industri Telekomunikasi Indonesia (Persero) or abbreviated PT. INTI is one of the State Owned Enterprises (SOEs) engaged in the telecommunications industry. PT. INTI in 2016 plans to change the business focus of the company distributor telecommunication equipment into a manufacturing company that provides products of telecommunications equipment. Thus, PT.INTI must develop the marketing and sales process, so PT. INTI can provide the best service, and competes with other leading provider of products telecommunications equipment. The marketingg activities and sales process relate with account team and sales and marketing support. Both divisions are inter-related in the provision of products that can be sold. Account team receive product orders from customers, while sales and marketing support division provide user requirements required by the account team and run the marketing activities. To increase the sales and develop the marketing, account team and sales and marketing support need design of enterprise architecture including integration between business architecture, data architecture or information, application architecture, and technology architecture . To support the design of enterprise architecture in this study will require a framework. Framework used is TOGAF ADM focusing Preliminary architectural design phase, Architecture Vision, Business Architecture, Information System Architecture, Technology Architecture, Opportunities and Solution Architecture . Architectural design provide architectural blueprints, the blueprints are business architecture blueprint, data architecture blueprint, application architecture blueprint, technology architecture blueprint, and opportunities and solution architecture blueprint. The result of this research are gap analysis, business architecture blueprint, data architecture blueprint, application architecture blueprint, and technology architecture blueprint, and IT roadmap. This result can be recommendation for account team and sales and marketing support to improve their service and performance

Balancing Requirements For Customer Value Of Mobile Services

Designing business models for mobile services is a complex undertaking because it requires multiple actors to balance different design requirements. A business model can be seen as a blueprint of four interrelated components or domains: service, technology, organization and finance domain. Little attention has been paid to how these different domains are related to each other. This knowledge is needed to enhance our understanding of what constitutes a viable business model. In this paper the connections between two of these domains, namely service and technology domain, are explored by analysing critical design issues in business models for mobile services, i.e. targeting, creating value, branding and customer retention in the service domain, and security, quality of service, management of service profiles, system integration and accessibility in the technology domain. A causal framework is developed, which link these critical design issues to expected customer value and business model viability.

Service Blueprint for Sustainable Business Model Evaluation

The adverse societal impacts caused by sharing mobility - a form of service-based sustainable business model innovations, showed that operation activities and managerial practices impact heavily on the sustainable value of a service offering. To identify how new service development (NSD) activities can better support the proposed service offering for sustainability, evaluating sustainability of service operations is needed. This study draws learnings from service design, product-service system and sustainable innovation research streams, to build sustainability evaluation framework into service blueprint. Six expert-interviews and two mobility case studies were developed, to illustrate service blueprint's capability in mapping sustainability input and benefits created during NSD and service operation activities. Results revealed a) the shift from using sustainable ‘value’ to ‘benefits’ concept in service operation evaluation, b) the public-private collaboration dilemma and c) the agile NSD and sustainable innovation incompatibility. This paper aims to offer a springboard for practitioners and researchers to uncover compelling insights, discuss latest service design developments, and envision future directions for integrating sustainability into service-based business model innovation.<br

Customer and Network Value of Mobile Services: Balancing Requirements and Strategic Interests

Designing business models for mobile services is a complex undertaking. A business model can be seen as a blueprint of four interrelated components: service offering, technical architecture, and organizational and financial arrangements. Little attention has been paid to how these different components are related to one another. Multiple actors have to balance different design requirements, strategic interests, and business logics to create a win–win situation, in which each actor has incentives to cooperate. Knowledge on the interrelation between and within the four components is needed to enhance our understanding of what constitutes a viable business model. In this paper, the connections between these components are explored by analyzing the critical design issues in business models for mobile services (e.g., targeting, branding, and customer retention in the service domain; security, quality of service and system integration in the technology domain; network governance in the organization domain; and revenue sharing in the finance domain). A causal framework is developed linking these critical design issues to expected customer value and expected network value, and hence to business model viability

Estudo de caso : análise do sistema produto-serviço de uma startup com service blueprint e design structure matrix

Trabalho de Conclusão de Curso (graduação)—Universidade de Brasília, Faculdade de Tecnologia, Departamento de Engenharia de Produção, 2019.Sistemas produto-serviço são uma grande tendência entre empresas devido aos benefícios que trazem. Mesmo assim, existem dificuldades nessa transição, especialmente em startups. O trabalho adotou uma combinação de service blueprint e design structure matrix (DSM) para analisar o serviço oferecido por uma startup em processo de transição para um sistema produto-serviço (PSS). A aplicação foi realizada em um estudo de caso único em uma startup de healthtech com uma recente mudança para um modelo de negócio baseado em PSS. O estudo de caso permitiu a formalização do PSS em um service blueprint e a identificação de novas atividades a serem acrescentadas no serviço para enriquecer a jornada do cliente. A partir do blueprint foi construído o DSM e aplicado o algoritmo de sequenciamento, permitindo análises sobre o sequenciamento das atividades, os clusters de atividades formados e identificação das interações entre equipes multifuncionais, consideradas interações de risco. Tais resultados representaram pontos de atenção para a gestão da operação da startup.Product-service systems are a big trend among companies because of the benefits they bring. Even so, there are difficulties in this transition, especially in startups. The work adopted a combination of service blueprint and design structure matrix (DSM) to analyze the service offered by a startup in transition to a product-service system (PSS). The application was conducted in a single case study on a healthtech startup with a recent shift to a PSS-based business model. The case study allowed the PSS to be formalized in a service blueprint and also allowed the identification of new activities to be added in the service to enrich the client's journey. With the information identified in the blueprint, the DSM was built and a sequencing algorithm was applied, allowing analysis on the sequencing of activities, clusters of activities formed and identification of the interactions between multifunctional teams, considered as risk interactions. These results represented points of attention for the management of the startup operation

Adaptable service-system design: an analysis of Shariah finance in Pakistan

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.An adaptable service system adjusts to the operational-level environments of organisations to enable heterogeneous services. This adaptation is important for sustainability and contextual-value (benefit) creation in a service system. Academics, such as those related to the current service-ecosystem concept, acknowledge the significance of this adaptation. However, little is known about a comprehensive adaptation process and how that integrates within a design for a service system. Also, practitioners are inclined towards this development, as the financial regulator in Pakistan has established an “evolutionary framework”. This framework encourages financial institutions to design Shariah finance services (SFS) which respond and evolve to the emergent market environments. The existing SFS models take benefit from Islamic jurisprudence and economics literatures to provide designs for transactions of financial and physical assets. However, the SFS models de-emphasis the intangible service-elements, where the adaptation is more likely to occur. Currently there is a great need for models that could explain the detailed adaptation process and its placement in an SFS design. The aim of this research is to develop, evaluate and theorise a model for conceptualising a holistic adaptable service-system design. The research aim is achieved through the proposal of a novel deferred service-system design (DSD) model. The DSD conceptualises a service-system design that adapts to the operational-level environments of SFS organisations in Pakistan. The DSD has seven constructs: (i) the service creators apply centrally-planned designs to create a service ii) they adapt these designs to meet the requirements of emergent contexts (iii) the service personnel, customers and aiding parties co-create a service by integrating their (iv) roles and actions, (v) resources and usufructs, (vi) rules and control to generate (vii) value. DSD is based on service-system design (SSD) literature, SFS literature and theory of deferred action (TODA) a theory of system and organisation design. A multiple case study strategy is employed to evaluate, extend and theorise the DSD developed in phase I. Qualitative data are collected in four SFS organisations: Islamic commercial bank, Islamic life Takaful, Islamic mutual fund, and Islamic leasing organisation. Thirty-two in-depth narrative interviews of SFS personnel are conducted and analysed using a narrative discourse analysis method. The findings are triangulated by adding focus-group discussions, visualisations and service offering documents. The empirical findings are synthesised with the extant literature to develop a novel and comprehensive DSD in phase II. The findings show that the service co-creators apply a centrally-developed planned design typology (PDT). PDT includes different blends of SFS models (e.g., partnerships, sales, leases, agency and endowment), expected varieties (list, range and negative) and addable-deductible modules. The service co-creators and their inclusive systems (e.g., families, societies, markets, regulators and other government agencies) affect the planned service-system design to adapt or migrate. The service co-creators follow a novel six-step deferred adaptation process (DAP): emergence locale, information diffusion, knowledge diffusion, indexation, specifics evaluation and adaptation/migration. The empirical findings advance our understanding of a service-system design by showing how a planned design enables adaptation through PDT. More importantly, how the service co-creators follow a systematic process, DAP, to attain the desired adaptation or migrate off the scene. The findings also broaden the conceptualisation of SFS by showing how it is co-created by the financial institutions, customers and aiding parties. This is due to the SFS being perceived as a product of financial institution alone. This research also makes a contribution to service visualisation method by extending and using the service blueprint as an additional data-collection and analysis tool. This study provided fourteen implications for the practitioners.Government in Pakistan, the Higher Education Commission of Pakistan and the Institute of Management Sciences, Peshawar Pakistan

Challenges for the comprehensive management of cloud services in a PaaS framework

The 4CaaSt project aims at developing a PaaS framework that enables flexible definition, marketing, deployment and management of Cloud-based services and applications. The major innovations proposed by 4CaaSt are the blueprint and its lifecycle management, a one stop shop for Cloud services and a PaaS level resource management featuring elasticity. 4CaaSt also provides a portfolio of ready to use Cloud native services and Cloud-aware immigrant technologies