A taxonomy of critical factors towards Sustainable Operations and Supply Chain Management 4.0 in developing countries– A systematic review and fuzzy group decision-making

Supply chain disruptions, intensified by black swan events such as the COVID-19 pandemic and the Russia-Ukraine war, have increased the interest in resilient supply chains, which can be achieved by adopting sustainable Industry 4.0 (I4.0) practices. However, the critical success factors (CSFs) for sustainable I4.0 in operations and supply chain management (S-OSCM4.0) are unclear, and there is a lack of a holistic and empirically validated taxonomy of CSFs from multiple stakeholders' perspectives to guide organizations in this transition. Moreover, developing countries face specific challenges that require prioritizing the proper set of CSFs for sustainable digitalization. Therefore, this paper aims to develop a CSFs-based taxonomy for S-OSCM4.0 to help organizations stay current in I4.0 adoption and integrate sustainability in OSCM. We first conducted a systematic literature review (SLR) of 131 papers using bibliometric and content analyses and synthesized the theoretical findings into an alpha taxonomy of CSFs following an inductive approach. Then, we employed a Delphi survey technique combining fuzzy logic to solicit experts' perceptions from a developing country to analyze and validate the taxonomy and determine the most pertinent CSFs, resulting in a beta taxonomy of CSFs for S-OSCM4.0. The developed taxonomy represents a pioneering managerial artefact that can guide sustainable development through an inclusive digital transformation with less environmental impact, contributing to decision-making in S-OSCM4.0, especially for operations in developing countries

Cybersecurity of Industrial Cyber-Physical Systems: A Review

Industrial cyber-physical systems (ICPSs) manage critical infrastructures by controlling the processes based on the "physics" data gathered by edge sensor networks. Recent innovations in ubiquitous computing and communication technologies have prompted the rapid integration of highly interconnected systems to ICPSs. Hence, the "security by obscurity" principle provided by air-gapping is no longer followed. As the interconnectivity in ICPSs increases, so does the attack surface. Industrial vulnerability assessment reports have shown that a variety of new vulnerabilities have occurred due to this transition while the most common ones are related to weak boundary protection. Although there are existing surveys in this context, very little is mentioned regarding these reports. This paper bridges this gap by defining and reviewing ICPSs from a cybersecurity perspective. In particular, multi-dimensional adaptive attack taxonomy is presented and utilized for evaluating real-life ICPS cyber incidents. We also identify the general shortcomings and highlight the points that cause a gap in existing literature while defining future research directions.Comment: 32 pages, 10 figure

The industrial internet of things (IIoT) : an analysis framework

Historically, Industrial Automation and Control Systems (IACS) were largely isolated from conventional digital networks such as enterprise ICT environments. Where connectivity was required, a zoned architecture was adopted, with firewalls and/or demilitarized zones used to protect the core control system components. The adoption and deployment of ‘Internet of Things’ (IoT) technologies is leading to architectural changes to IACS, including greater connectivity to industrial systems. This paper reviews what is meant by Industrial IoT (IIoT) and relationships to concepts such as cyber-physical systems and Industry 4.0. The paper develops a definition of IIoT and analyses related partial IoT taxonomies. It develops an analysis framework for IIoT that can be used to enumerate and characterise IIoT devices when studying system architectures and analysing security threats and vulnerabilities. The paper concludes by identifying some gaps in the literature

Digital Twins: A Meta-Review on Their Conceptualization, Application, and Reference Architecture

The concept of digital twins (DTs) is receiving increasing attention in research and management practice. However, various facets around the concept are blurry, including conceptualization, application areas, and reference architectures for DTs. A review of preliminary results regarding the emerging research output on DTs is required to promote further research and implementation in organizations. To do so, this paper asks four research questions: (1) How is the concept of DTs defined? (2) Which application areas are relevant for the implementation of DTs? (3) How is a reference architecture for DTs conceptualized? and (4) Which directions are relevant for further research on DTs? With regard to research methods, we conduct a meta-review of 14 systematic literature reviews on DTs. The results yield important insights for the current state of conceptualization, application areas, reference architecture, and future research directions on DTs

Conceitos e métodos para apoio ao desenvolvimento e avaliação de colaboração remota utilizando realidade aumentada

Remote Collaboration using Augmented Reality (AR) shows great potential to establish a common ground in physically distributed scenarios where team-members need to achieve a shared goal. However, most research efforts in this field have been devoted to experiment with the enabling technology and propose methods to support its development. As the field evolves, evaluation and characterization of the collaborative process become an essential, but difficult endeavor, to better understand the contributions of AR. In this thesis, we conducted a critical analysis to identify the main limitations and opportunities of the field, while situating its maturity and proposing a roadmap of important research actions. Next, a human-centered design methodology was adopted, involving industrial partners to probe how AR could support their needs during remote maintenance. These outcomes were combined with literature methods into an AR-prototype and its evaluation was performed through a user study. From this, it became clear the necessity to perform a deep reflection in order to better understand the dimensions that influence and must/should be considered in Collaborative AR. Hence, a conceptual model and a humancentered taxonomy were proposed to foster systematization of perspectives. Based on the model proposed, an evaluation framework for contextualized data gathering and analysis was developed, allowing support the design and performance of distributed evaluations in a more informed and complete manner. To instantiate this vision, the CAPTURE toolkit was created, providing an additional perspective based on selected dimensions of collaboration and pre-defined measurements to obtain “in situ” data about them, which can be analyzed using an integrated visualization dashboard. The toolkit successfully supported evaluations of several team-members during tasks of remote maintenance mediated by AR. Thus, showing its versatility and potential in eliciting a comprehensive characterization of the added value of AR in real-life situations, establishing itself as a generalpurpose solution, potentially applicable to a wider range of collaborative scenarios.Colaboração Remota utilizando Realidade Aumentada (RA) apresenta um enorme potencial para estabelecer um entendimento comum em cenários onde membros de uma equipa fisicamente distribuídos precisam de atingir um objetivo comum. No entanto, a maioria dos esforços de investigação tem-se focado nos aspetos tecnológicos, em fazer experiências e propor métodos para apoiar seu desenvolvimento. À medida que a área evolui, a avaliação e caracterização do processo colaborativo tornam-se um esforço essencial, mas difícil, para compreender as contribuições da RA. Nesta dissertação, realizámos uma análise crítica para identificar as principais limitações e oportunidades da área, ao mesmo tempo em que situámos a sua maturidade e propomos um mapa com direções de investigação importantes. De seguida, foi adotada uma metodologia de Design Centrado no Humano, envolvendo parceiros industriais de forma a compreender como a RA poderia responder às suas necessidades em manutenção remota. Estes resultados foram combinados com métodos da literatura num protótipo de RA e a sua avaliação foi realizada com um caso de estudo. Ficou então clara a necessidade de realizar uma reflexão profunda para melhor compreender as dimensões que influenciam e devem ser consideradas na RA Colaborativa. Foram então propostos um modelo conceptual e uma taxonomia centrada no ser humano para promover a sistematização de perspetivas. Com base no modelo proposto, foi desenvolvido um framework de avaliação para recolha e análise de dados contextualizados, permitindo apoiar o desenho e a realização de avaliações distribuídas de forma mais informada e completa. Para instanciar esta visão, o CAPTURE toolkit foi criado, fornecendo uma perspetiva adicional com base em dimensões de colaboração e medidas predefinidas para obter dados in situ, que podem ser analisados utilizando o painel de visualização integrado. O toolkit permitiu avaliar com sucesso vários colaboradores durante a realização de tarefas de manutenção remota apoiada por RA, permitindo mostrar a sua versatilidade e potencial em obter uma caracterização abrangente do valor acrescentado da RA em situações da vida real. Sendo assim, estabelece-se como uma solução genérica, potencialmente aplicável a uma gama diversificada de cenários colaborativos.Programa Doutoral em Engenharia Informátic

Unlashing the next Wave of Business Models in the Internet of Things Era: New Directions for a Research Agenda based on a Systematic Literature Review

Pervasive digitization of products and services open additional avenues for the next wave of business model opportunities. Most of firms are aware of the monetization potentials that the Internet of Things has to offer, however, they still struggle to create a compelling value propositions. Despite the attention of both research and practice onto business models and the IoT, only few concepts and research endeavors regarding their intersections exist. This paper tends to unleash the specificity of the business models within the IoT technologies, and motivate new, ecosystem, perspective for upcoming research. Following a rigorous methodology for a comprehensive and systematic literature review, we develop five literature clusters related to the IoT-driven business model research, evaluate and analyze the papers within clusters, and finally identify the gaps and propose directions for future research

Human-technology integration with industrial conversational agents: A conceptual architecture and a taxonomy for manufacturing

Conversational agents are systems with great potential to enhance human-computer interaction in industrial settings. Although the number of applications of conversational agents in many fields is growing, there is no shared view of the elements to design and implement for chatbots in the industrial field. The paper presents the combination of many research contributions into an integrated conceptual architecture, for developing industrial conversational agents using Nickerson's methodology. The conceptual architecture consists of five core modules; every module consists of specific elements and approaches. Furthermore, the paper defines a taxonomy from the study of empirical applications of manufacturing conversational agents. Indeed, some applications of chatbots in manufacturing are available but those have never been collected in single research. The paper fills this gap by analyzing the empirical cases and presenting a qualitative analysis, with verification of the proposed taxonomy. The contribution of the article is mainly to illustrate the elements needed for the development of a conversational agent in manufacturing: researchers and practitioners can use the proposed conceptual architecture and taxonomy to more easily investigate, define, and develop all the elements for chatbot implementation

Systems Interoperability Types: A Tertiary Study

Interoperability has been a focus of attention over at least four decades, with the emergence of several interoperability types (or levels), diverse models, frameworks, and solutions, also as a result of a continuous effort from different domains. The current heterogeneity in technologies such as blockchain, IoT and new application domains such as Industry 4.0 brings not only new interaction possibilities but also challenges for interoperability. Moreover, confusion and ambiguity in the current understanding of interoperability types exist, hampering stakeholders' communication and decision making. This work presents an updated panorama of software-intensive systems interoperability with particular attention to its types. For this, we conducted a tertiary study that scrutinized 37 secondary studies published from 2012 to 2023, from which we found 36 interoperability types associated with 117 different definitions, besides 13 interoperability models and six frameworks in various domains. This panorama reveals that the concern with interoperability has migrated from technical to social-technical issues going beyond the software systems' boundary and still requiring solving many open issues. We also address the urgent actions and also potential research opportunities to leverage interoperability as a multidisciplinary research field to achieve low-coupled, cost-effective, and interoperable systems.Comment: 33 page

A review of cyber-ranges and test-beds:current and future trends

Cyber situational awareness has been proven to be of value in forming a comprehensive understanding of threats and vulnerabilities within organisations, as the degree of exposure is governed by the prevailing levels of cyber-hygiene and established processes. A more accurate assessment of the security provision informs on the most vulnerable environments that necessitate more diligent management. The rapid proliferation in the automation of cyber-attacks is reducing the gap between information and operational technologies and the need to review the current levels of robustness against new sophisticated cyber-attacks, trends, technologies and mitigation countermeasures has become pressing. A deeper characterisation is also the basis with which to predict future vulnerabilities in turn guiding the most appropriate deployment technologies. Thus, refreshing established practices and the scope of the training to support the decision making of users and operators. The foundation of the training provision is the use of Cyber-Ranges (CRs) and Test-Beds (TBs), platforms/tools that help inculcate a deeper understanding of the evolution of an attack and the methodology to deploy the most impactful countermeasures to arrest breaches. In this paper, an evaluation of documented CR and TB platforms is evaluated. CRs and TBs are segmented by type, technology, threat scenarios, applications and the scope of attainable training. To enrich the analysis of documented CR and TB research and cap the study, a taxonomy is developed to provide a broader comprehension of the future of CRs and TBs. The taxonomy elaborates on the CRs/TBs dimensions, as well as, highlighting a diminishing differentiation between application areas