A Survey on Handling Data in Business Process Models (Discussion Paper)

Traditional activity-centric process modeling languages treat data as simple black boxes acting as input or output for activities. Many alternate and emerging process modeling paradigms, such as case handling and artifact-centric process modeling, give data a more central role. This is achieved by introducing lifecycles and states for data objects, which is beneficial when modeling data- or knowledge-intensive processes. We assume that traditional activity-centric process modeling languages lack the capabilities to adequately capture the complexity of such processes. To verify this assumption, we conducted a survey among Business Process Management experts. The survey results allow us to identify the problems of contemporary modeling languages in regard to the modeling of business data. To this end, survey respondents rated the data modeling capabilities of a variety of business process modeling tools and notations. Overall, the paper confirms the need of data-awareness in process modeling notations in general

Data in Business Process Models. A Preliminary Empirical Study

Traditional activity-centric process modeling languages treat data as simple black boxes acting as input or output for activities. Many alternate and emerging process modeling paradigms, such as case handling and artifact-centric process modeling, give data a more central role. This is achieved by introducing lifecycles and states for data objects, which is beneficial when modeling data-or knowledge-intensive processes. We assume that traditional activity-centric process modeling languages lack the capabilities to adequately capture the complexity of such processes. To verify this assumption we conducted an online interview among BPM experts. The results not only allow us to identify various profiles of persons modeling business processes, but also the problems that exist in contemporary modeling languages w.r.t. The modeling of business data. Overall, this preliminary empirical study confirms the necessity of data-awareness in process modeling notations in general

A Review of Data Security Primitives in Data Mining

This paper has discussed various issues and security primitives like Spatial Data Handing, Privacy Protection of data, Data Load Balancing, Resource Mining etc. in the area of Data Mining.A 5-stage review process has been conductedfor 30 research papers which were published in the period of year ranging from 1996 to year 2013. After an exhaustive review process, nine key issues were found “Spatial Data Handing, Data Load Balancing, Resource Mining ,Visual Data Mining, Data Clusters Mining, Privacy Preservation, Mining of gaps between business tools & patterns, Mining of hidden complex patterns.” which have been resolved and explained with proper methodologies. Several solution approaches have been discussed in the 30 papers. This paper provides an outcome of the review which is in the form of various findings, found under various key issues. The findings included algorithms and methodologies used by researchers along with their strengths and weaknesses and the scope for the future work in the area

The Causal Effect of Service Satisfaction on Customer Loyalty

We propose an instrumental-variable (IV) approach to estimate the causal effect of service satisfaction on customer loyalty, by exploiting a common source of randomness in the assignment of service employees to customers in service queues. Our approach can be applied at no incremental cost by using routine repeated cross-sectional customer survey data collected by firms. The IV approach addresses multiple sources of biases that pose challenges in estimating the causal effect using cross-sectional data: (i) the upward bias from common-method variance due to the joint measurement of service satisfaction and loyalty intent in surveys; (ii) the attenuation bias caused by measurement errors in service satisfaction; and (iii) the omitted-variable bias that may be in either direction. In contrast to the common concern about the upward common-method bias in the estimates using cross-sectional survey data, we find that ordinary-least-squares (OLS) substantially underestimates the casual effect, suggesting that the downward bias due to measurement errors and/or omitted variables is dominant. The underestimation is even more significant with a behavioral measure of loyalty–where there is no common methods bias. This downward bias leads to significant underestimation of the positive profit impact from improving service satisfaction and can lead to under-investment by firms in service satisfaction. Finally, we find that the causal effect of service satisfaction on loyalty is greater for more difficult types of services

Attribute Sentiment Scoring With Online Text Reviews : Accounting for Language Structure and Attribute Self-Selection

The authors address two novel and significant challenges in using online text reviews to obtain attribute level ratings. First, they introduce the problem of inferring attribute level sentiment from text data to the marketing literature and develop a deep learning model to address it. While extant bag of words based topic models are fairly good at attribute discovery based on frequency of word or phrase occurrences, associating sentiments to attributes requires exploiting the spatial and sequential structure of language. Second, they illustrate how to correct for attribute self-selection—reviewers choose the subset of attributes to write about—in metrics of attribute level restaurant performance. Using Yelp.com reviews for empirical illustration, they find that a hybrid deep learning (CNN-LSTM) model, where CNN and LSTM exploit the spatial and sequential structure of language respectively provide the best performance in accuracy, training speed and training data size requirements. The model does particularly well on the “hard” sentiment classification problems. Further, accounting for attribute self-selection significantly impacts sentiment scores, especially on attributes that are frequently missing

A Survey on Evaluation Factors for Business Process Management Technology

Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven perspective, we are currently developing an evaluation framework in the EcoPOST project. In order to empirically validate the relevance of assumed evaluation factors (e.g., process knowledge, business process redesign, end user fears, and communication) we have conducted an online survey among 70 BPM experts from more than 50 industrial and academic organizations. This paper summarizes the results of this survey. Our results help both researchers and practitioners to better understand the evaluation factors that determine the value of BPM technology

Application of Computational Intelligence Techniques to Process Industry Problems

In the last two decades there has been a large progress in the computational intelligence research field. The fruits of the effort spent on the research in the discussed field are powerful techniques for pattern recognition, data mining, data modelling, etc. These techniques achieve high performance on traditional data sets like the UCI machine learning database. Unfortunately, this kind of data sources usually represent clean data without any problems like data outliers, missing values, feature co-linearity, etc. common to real-life industrial data. The presence of faulty data samples can have very harmful effects on the models, for example if presented during the training of the models, it can either cause sub-optimal performance of the trained model or in the worst case destroy the so far learnt knowledge of the model. For these reasons the application of present modelling techniques to industrial problems has developed into a research field on its own. Based on the discussion of the properties and issues of the data and the state-of-the-art modelling techniques in the process industry, in this paper a novel unified approach to the development of predictive models in the process industry is presented

Intelligent data analysis approaches to churn as a business problem: a survey

Globalization processes and market deregulation policies are rapidly changing the competitive environments of many economic sectors. The appearance of new competitors and technologies leads to an increase in competition and, with it, a growing preoccupation among service-providing companies with creating stronger customer bonds. In this context, anticipating the customer’s intention to abandon the provider, a phenomenon known as churn, becomes a competitive advantage. Such anticipation can be the result of the correct application of information-based knowledge extraction in the form of business analytics. In particular, the use of intelligent data analysis, or data mining, for the analysis of market surveyed information can be of great assistance to churn management. In this paper, we provide a detailed survey of recent applications of business analytics to churn, with a focus on computational intelligence methods. This is preceded by an in-depth discussion of churn within the context of customer continuity management. The survey is structured according to the stages identified as basic for the building of the predictive models of churn, as well as according to the different types of predictive methods employed and the business areas of their application.Peer ReviewedPostprint (author's final draft