How Kano’s Performance Mediates Perceived SERVQUAL Impact on Kansei

Through Kansei Engineering (KE) methodology in services, the perceived service quality shows a direct impact on Kansei response. In order to strengthen the KE methodology, Kano model is embedded considering the attractive [A] and one-dimensional [O] performances. However, to what extent the Kano performance brings significant impact on Kansei is questionable and has not been explored yet. It is beneficial to measure the effort spent to improve a certain service attribute, considering the Kano performance and its impact on Kansei. This study on logistics services confirms that the Kano’s attractive category [A] shows the highest impact on Kansei (with loading of 0.502), followed by one-dimensional [O] and must-be [M] ones (with loadings of 0.514 and 0.507), respectively. The service provider should prioritize Kano’s [A] service attributes first for improvement. Keywords - Kano, logistics services, Kansei, SERVQUA

Políticas de Copyright de Publicações Científicas em Repositórios Institucionais: O Caso do INESC TEC

A progressiva transformação das práticas científicas, impulsionada pelo desenvolvimento das novas Tecnologias de Informação e Comunicação (TIC), têm possibilitado aumentar o acesso à informação, caminhando gradualmente para uma abertura do ciclo de pesquisa. Isto permitirá resolver a longo prazo uma adversidade que se tem colocado aos investigadores, que passa pela existência de barreiras que limitam as condições de acesso, sejam estas geográficas ou financeiras. Apesar da produção científica ser dominada, maioritariamente, por grandes editoras comerciais, estando sujeita às regras por estas impostas, o Movimento do Acesso Aberto cuja primeira declaração pública, a Declaração de Budapeste (BOAI), é de 2002, vem propor alterações significativas que beneficiam os autores e os leitores. Este Movimento vem a ganhar importância em Portugal desde 2003, com a constituição do primeiro repositório institucional a nível nacional. Os repositórios institucionais surgiram como uma ferramenta de divulgação da produção científica de uma instituição, com o intuito de permitir abrir aos resultados da investigação, quer antes da publicação e do próprio processo de arbitragem (preprint), quer depois (postprint), e, consequentemente, aumentar a visibilidade do trabalho desenvolvido por um investigador e a respetiva instituição. O estudo apresentado, que passou por uma análise das políticas de copyright das publicações científicas mais relevantes do INESC TEC, permitiu não só perceber que as editoras adotam cada vez mais políticas que possibilitam o auto-arquivo das publicações em repositórios institucionais, como também que existe todo um trabalho de sensibilização a percorrer, não só para os investigadores, como para a instituição e toda a sociedade. A produção de um conjunto de recomendações, que passam pela implementação de uma política institucional que incentive o auto-arquivo das publicações desenvolvidas no âmbito institucional no repositório, serve como mote para uma maior valorização da produção científica do INESC TEC.The progressive transformation of scientific practices, driven by the development of new Information and Communication Technologies (ICT), which made it possible to increase access to information, gradually moving towards an opening of the research cycle. This opening makes it possible to resolve, in the long term, the adversity that has been placed on researchers, which involves the existence of barriers that limit access conditions, whether geographical or financial. Although large commercial publishers predominantly dominate scientific production and subject it to the rules imposed by them, the Open Access movement whose first public declaration, the Budapest Declaration (BOAI), was in 2002, proposes significant changes that benefit the authors and the readers. This Movement has gained importance in Portugal since 2003, with the constitution of the first institutional repository at the national level. Institutional repositories have emerged as a tool for disseminating the scientific production of an institution to open the results of the research, both before publication and the preprint process and postprint, increase the visibility of work done by an investigator and his or her institution. The present study, which underwent an analysis of the copyright policies of INESC TEC most relevant scientific publications, allowed not only to realize that publishers are increasingly adopting policies that make it possible to self-archive publications in institutional repositories, all the work of raising awareness, not only for researchers but also for the institution and the whole society. The production of a set of recommendations, which go through the implementation of an institutional policy that encourages the self-archiving of the publications developed in the institutional scope in the repository, serves as a motto for a greater appreciation of the scientific production of INESC TEC

A Cognitive Routing framework for Self-Organised Knowledge Defined Networks

This study investigates the applicability of machine learning methods to the routing protocols for achieving rapid convergence in self-organized knowledge-defined networks. The research explores the constituents of the Self-Organized Networking (SON) paradigm for 5G and beyond, aiming to design a routing protocol that complies with the SON requirements. Further, it also exploits a contemporary discipline called Knowledge-Defined Networking (KDN) to extend the routing capability by calculating the “Most Reliable” path than the shortest one. The research identifies the potential key areas and possible techniques to meet the objectives by surveying the state-of-the-art of the relevant fields, such as QoS aware routing, Hybrid SDN architectures, intelligent routing models, and service migration techniques. The design phase focuses primarily on the mathematical modelling of the routing problem and approaches the solution by optimizing at the structural level. The work contributes Stochastic Temporal Edge Normalization (STEN) technique which fuses link and node utilization for cost calculation; MRoute, a hybrid routing algorithm for SDN that leverages STEN to provide constant-time convergence; Most Reliable Route First (MRRF) that uses a Recurrent Neural Network (RNN) to approximate route-reliability as the metric of MRRF. Additionally, the research outcomes include a cross-platform SDN Integration framework (SDN-SIM) and a secure migration technique for containerized services in a Multi-access Edge Computing environment using Distributed Ledger Technology. The research work now eyes the development of 6G standards and its compliance with Industry-5.0 for enhancing the abilities of the present outcomes in the light of Deep Reinforcement Learning and Quantum Computing

Enabling Technology in Optical Fiber Communications: From Device, System to Networking

This book explores the enabling technology in optical fiber communications. It focuses on the state-of-the-art advances from fundamental theories, devices, and subsystems to networking applications as well as future perspectives of optical fiber communications. The topics cover include integrated photonics, fiber optics, fiber and free-space optical communications, and optical networking

Enabling Ubiquitous OLAP Analyses

An OLAP analysis session is carried out as a sequence of OLAP operations applied to multidimensional cubes. At each step of a session, an operation is applied to the result of the previous step in an incremental fashion. Due to its simplicity and flexibility, OLAP is the most adopted paradigm used to explore the data stored in data warehouses. With the goal of expanding the fruition of OLAP analyses, in this thesis we touch several critical topics. We first present our contributions to deal with data extractions from service-oriented sources, which are nowadays used to provide access to many databases and analytic platforms. By addressing data extraction from these sources we make a step towards the integration of external databases into the data warehouse, thus providing richer data that can be analyzed through OLAP sessions. The second topic that we study is that of visualization of multidimensional data, which we exploit to enable OLAP on devices with limited screen and bandwidth capabilities (i.e., mobile devices). Finally, we propose solutions to obtain multidimensional schemata from unconventional sources (e.g., sensor networks), which are crucial to perform multidimensional analyses