Groupware design : principles, prototypes, and systems

Computers are valuable tools for a wide range of work tasks. A substantial limitation on their value, however, is the predominant focus on enhancing the work of individuals. This fails to account for the issues of collaboration that affect almost all work. Research into computer supported cooperative work (CSCW) aims to eliminate this deficiency, but the promise of computer systems for group work has not been met. This thesis presents four design principles that promote the development of successful groupware. The principles identify the particular problems encountered by groupware, and provide guidelines and strategies to avoid, overcome, or minimise their impact. Derived from several sources, the major influence on the principles development is an investigation into the relationship between factors affecting groupware failure. They are stimulated by observations of groupware use, and by design insights arising from the development of two groupware applications and their prototypes: Mona and TELEFREEK. Mona provides conversation-based email management. Several groupware applications allow similar functionality, but the design principles result in Mona using different mechanisms to achieve its user-support. TELEFREEK provides a platform for accessing computer-supported communication and collaboration facilities. It attends to the problems of initiating interaction, and supports an adaptable and extendible set of "social awareness" assistants. TELEFREEK offers a broader range of facilities than other groupware, and avoids the use of prohibitively high-bandwidth communication networks. TELEFREEK demonstrates that much can be achieved through current and widely accessible technology. Together, Mona and TELEFREEK forcefully demonstrate the use of the design principles, and substantiate the claim of their utility

Computer Supported Cooperative Work Applications for the Design of Buildings based on an integrated Building Model Management

Gegenstand der vorliegenden Arbeit ist die Konzeption und prototypische Umsetzung von Techniken des Computer Supported Cooperative Work (CSCW) im Rahmen einer integrierten objektorientierten und dynamischen Bauwerksmodellverwaltung zur Unterstützung der Bauwerksplanung. Die Planung von Bauwerken ist durch einen hohen Grad an Arbeitsteiligkeit, aber auch durch eine schwache Strukturierung der ablaufenden Prozesse gekennzeichnet. Besonders durch den Unikatcharakter des Planungsgegenstands \'Bauwerk\' ergeben sich signifikante Unterschiede zum Entwurf anderer, durch Serienfertigung produzierter Industriegüter. Zunehmend wird die Planung von Bauwerken in Virtual Enterprises ausgeführt, die sich durch eine dynamische Organisationsstruktur, geographische Verteilung der Partner, schwer normierbare Informationsflüsse und eine häufig stark heterogene informationstechnische Infrastruktur auszeichnen. Zur rechnerinternen Repräsent! ation des Planungsgegenstands haben sich objektorientierte Bauwerksmodelle bewährt. Aufgrund der Veränderlichkeit der Bauwerke und deren rechnerinterner Repräsentation im Laufe des Bauwerkslebenszyklus ist eine dynamische Anpassung der Modelle unumgänglich. Derartige in Form von Taxonomien dargestellte dynamische Bauwerksmodellstrukturen können gemeinsam mit den in Instanzform vorliegenden konkreten Projektinformationen in entsprechenden Modellverwaltungssystemen (MVS) gehandhabt werden. Dabei wird aufgrund der Spezialisierung und Arbeitsteilung im Planungsprozess von einer inhaltlich verknüpften Partialmodellstruktur, die räumlich verteilt sein kann, ausgegangen. Die vorgeschlagenen Methoden zur Koordinierung der Teamarbeit in der Bauwerksplanung beruhen auf der Nutzung von CSCW–Techniken für \'Gemeinsame Informationsräume\' und \'Workgroup Computing\', die im Kontext der als Integrationsbasis fungierenden Modellverwaltungssysteme umgesetzt werden. Dazu werden die zur d! ynamischen Bauwerksmodellierung erforderlichen Metaebenenfunk! tionalitäten sowie Ansätze zur Implementierung von Modellverwaltungskernen systematisiert. Ebenso werden notwendige Basistechniken für die Realisierung von MVS untersucht und eine Architektur zur rollenspezifischen Präsentation dynamischer Modellinhalte vorgestellt. Da klassische Schichtenmodelle nicht auf die Verhältnisse in Virtual Enterprises angewendet werden können, wird eine physische Systemarchitektur mit einem zentralen Projektserver, Domänenservern und Domänenclients vorgestellt. Ebenso werden Techniken zur Sicherung des autorisierten Zugriffs sowie des Dokumentencharakters beschrieben. Zur Unterstützung der asynchronen Phasen der Kooperation wird der gemeinsame Informationsraum durch Mappingtechniken zur Propagation und Notifikation von Änderungsdaten bezüglich relevanter Modellinformationen ergänzt. Zur Unterstützung synchroner Phasen werden Techniken zur Schaffung eines gemeinsamen Kontexts durch relaxierte WYSIWIS–Präsentationen auf Basis der Modellinformationen! verbunden mit Telepresence–Techniken vorgestellt. Weiterhin werden Methoden zur Sicherung der Group–Awareness für alle Kooperationsphasen betrachtet.The thesis covers the conceptual design and the prototypical realisation of Computer Supported Cooperative Work (CSCW)– techniques within the scope of an integrated, object-oriented, dynamic model management system for the support of building planning activities. The planning of buildings is characterised by a high degree of collaboration but by a weak structuring of the processes, too. Significant differences between the design of buildings and industrial goods produced by series production are implied by the uniqueness of a building. Increasingly, the planning of buildings is accomplished by Virtual Enterprises. These are characterised by a dynamic organisation structure, geographic dispersion of the involved planning experts, information flows, which are hard to standardise, and a frequently very heterogeneous information-technology infrastructure. Object oriented building models have proven to be a suitable base for! the binary representation of planning subject information. Due to the changeability of both building structures and their binary representation during the building life cycle, a dynamical adaptation of the models is indispensable. Dynamic building models, which are represented by taxonomic information, can be handled together with actual project information, which is stored in taxonomy instances within an appropriate model management system. Due to the specialisation and the division of labour in the planning process, a semantic linked but spatial distributed partial model structure is applied. The recommended methods for the coordination of teamwork in the planning process are based on the application of CSCW-techniques for \'Shared Information Spaces\' and \'Workgroup Computing\' in the context of model management systems acting as an foundation for planning information integration. The required meta level functionalities for dynamic building modelling and appropriate! implementation approaches for modelling kernels are systemat! ised. The necessary base techniques for the realisation of model management systems are explored. An architecture for the role specific presentation of dynamic model content is introduced, too. Due to the inadequacy of conventional multi-tier models for an application in Virtual Enterprises, an appropriate physical system architecture with a central project server, domain servers and domain clients is introduced. The thesis covers techniques, which ensure the authorised access to information and the authenticity of planning documents, too. For an adequate support of the asynchronous phases of collaboration, the Shared Information Space is supplied with mapping mechanisms for the propagation and user notification of changes in the relevant planning information. Synchronous collaboration can be performed by means of relaxed WYSIWIS-presentations connected with telepresence mechanisms in order to create a shared context for the planners. Furthermore, methods for the provis! ion of group-awareness for all co-operation phases are treated

A Smart Collaborative Educational Game with Learning Analytics to Support English Vocabulary Teaching

Learning Analytics (LA) approaches have proved to be able to enhance learning process and learning performance. However, little is known about applying these approaches for second language acquisition using educational games. Therefore, this study applied LA approaches to design a smart collaborative educational game, to enhance primary school children learning English vocabularies. Specifically, the game provided dashboards to the teachers about their students in a real-time manner. A pilot experiment was conducted in a public primary school where the students’ data from experimental and control groups, namely learning and motivation test scores, interview and observation, were collected and analyzed. The obtained results showed that the experimental group (who used the smart game with LA) had significantly higher motivation and performance for learning English vocabularies than the control group (who used the smart game without LA). The findings of this study can help researchers and practitioners incorporate LA in their educational games to help students enhance language acquisition

Awareness support for learning designers in collaborative authoring for adaptive learning

Adaptive learning systems offer students a range of appropriate learning options based on the learners’ characteristics. It is, therefore, necessary for such systems to maintain a hyperspace and knowledge space that consists of a large volume of domain and pedagogical knowledge, learner information, and adaptation rules. As a consequence, for a solitary teacher, developing learning resources would be time consuming and requires the teacher to be an expert of many topics. In this research, the problems of authoring adaptive learning resources are classified into issues concerning interoperability, efficiency, and collaboration.This research particularly addresses the question of how teachers can collaborate in authoring adaptive learning resources and be aware of what has happened in the authoring process. In order to experiment with collaboration, it was necessary to design a collaborative authoring environment for adaptive learning. This was achieved by extending an open sourced authoring tool of IMS Learning Design (IMS LD), ReCourse, to be a prototype of Collaborative ReCourse that includes the workspace awareness information features: Notes and History. It is designed as a tool for asynchronous collaboration for small groups of learning designers. IMS LD supports interoperability and adaptation. Two experiments were conducted. The first experiment was a workspace awareness study in which participants took part in an artificial collaborative scenario. They were divided into 2 groups; one group worked with ReCourse, the other with Collaborative ReCourse. The results provide evidence regarding the advantages of Notes and History for enhancing workspace awareness in collaborative authoring of learning designs.The second study tested the system more thoroughly as the participants had to work toward real goals over a much longer time frame. They were divided into four groups; two groups worked with ReCourse, while the others worked with Collaborative ReCourse. The experiment result showed that authoring of learning designs can be approached with a Process Structure method with implicit coordination and without role assignment. It also provides evidence that collaboration is possible for authoring IMS LD Level A for non-adapting and Level B for adapting materials. Notes and History assist in producing good quality output.This research has several contributions. From the literature study, it presents a comparison analysis of existing authoring tools, as well as learning standards. Furthermore, it presents a collaborative authoring approach for creating learning designs and describes the granularity level on which collaborative authoring for learning designs can be carried out. Finally, experiments using this approach show the advantages of having Notes and History for enhancing workspace awareness that and how they benefit the quality of learning designs

Easing the writing task: designing computer based systems to help authors

An increasing number of people interact not only with computers, but through computers. Interaction between people through computers to complete work tasks is termed Computer Supported Cooperative Work (CSCW). The scope of activities supported by CSCW systems is described, and CSCW systems which support communication, meetings and writing are discussed. More specifically, the potential for improved computer support of the writing task is investigated. It is concluded that models of the writing task and writers are not yet sufficiently accurate to be embedded in normative computer programs or systems; individual writers and writing tasks are extremely varied. Leading on from the studies of both existing systems and writing theories, requirements for generic CSCW systems, single author support systems and multiple author support systems are presented. The design of CSCW systems which support asynchronous collaborative authoring of structured documents is investigated in this thesis. A novel approach to design and implementation of such systems is described and discussed. This thesis then describes MILO, a system that does not feature embedded models of writers or the writing task. In fact, MILO attempts to minimize constraints on the activities of collaborating authors and on the structure of documents. Hence with MILO, roles of participants are determined by social processes, and the presentational structure of documents is imposed at the end of the writing process. It is argued that this approach results in a workable, practical and useful design, substantiating the view that 'minimally-constrained' CSCW systems, of which MILO is an example, will be successful. It is shown that MILO successfully meets the stated requirements, and that it compares favourably with existing collaborative writing systems along several dimensions. The limitations of work presented in the thesis are discussed, leading to suggestions for future work which will remedy deficiencies and extend the work which has been undertaken. The nature of this thesis's contribution to CSCW in general, computer supported collaborative writing, and Human Computer Interaction (HCI) is discussed

Computer Musicking: Designing for Collaborative Digital Musical Interaction.

PhDThis thesis is about the design of software which enables groups of people to make music together. Networked musical interaction has been an important aspect of Sound and Music Computing research since the early days, although collaborative music software has yet to gain mainstream popularity, and there is currently limited research on the design of such interfaces. This thesis draws on research from Computer Supported Cooperative Work (CSCW) to explore the design of systems for Collaborative Digital Musical Interaction (CDMI). A central focus of this research is the concept of Awareness: a person’s understanding of what is happening, and of who is doing what. A novel software interface is developed and used over three experimental studies to investigate the effects different interface designs have on the way groups of musicians collaborate. Existing frameworks from CSCW are extended to accommodate the properties of music as an auditory medium, and theories of conventional musical interaction are used to elaborate on the nature of music making as a collaborative and social activity which is focused on process-oriented creativity. This research contributes to the fields of Human-Computer Interaction (HCI), Computer Supported Cooperative Work, and Sound and Music Computing through the identification of empirically derived design implications and recommendations for collaborative musical environments. These guidelines are demonstrated through the design of a hypothetical collaborative music system. This thesis also contributes towards the methodology for evaluating such systems, and considers the distinctions between CDMI and the forms of collaboration traditionally studied within CSCW.Engineering and Physical Sciences Research Council (EPSRC) Doctoral Training Account Award (DTA)

High-speed coordination in groupware

Coordination is important in groupware because it helps users collaborate efficiently. However, groupware systems in which activities occur at a faster pace need faster coordination in order to keep up with the speed of the activity. Faster coordination is especially needed when actions are dependent on one another (i.e., they are tightly-coupled) and when each user can see and interact with other users’ actions as they occur (i.e., real time). There is little information available about this type of fast coordination (also named high-speed coordination or HSC) in groupware. In this thesis, I addressed this problem by providing a body of principles and information about high-speed coordination. This solution was achieved by creating a groupware game called RTChess and then conducting an exploratory evaluation in which high-speed coordination was investigated. The results of this evaluation show that there were small amounts of high-speed coordination in the game and that high-speed coordination was difficult to achieve. In addition, HSC was affected by five main characteristics of the groupware environment: user experience, level of awareness of the partner’s interactions, communication between partners, number of dependencies that affect the user’s interactions, and pace of activities in the system