Top 10 technologies and their impact on CPA\u27s

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A Course On Advanced Real-Time Embedded Systems

This thesis discusses the development of an advanced real-time embedded systems course offered at California Polytechnic State University, San Luis Obispo, which aims to prepare students to design modern complex real-time embedded systems. It describes the goals of the real-time embedded systems curriculum, which includes an introductory and advanced course. Finally, this paper discusses the challenges of creating a successful advanced real-time embedded systems course and proposes changes to the current advanced real-time embedded systems course in response to those challenges

Applying robotic process automation to improve customer operations at Vodafone Portugal

Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe telecommunications industry is becoming more competitive than ever before but is also a sector with low level of differentiation among operators and, in Portugal, is also a sector with numerous complaints from clients regarding the after-sales services, this makes the customer experience a crucial factor to the organization success. Therefore, is vital to evolve and to find ways to fulfil the customers’ needs in the more efficient and effective way possible. Robotic Process Automation (RPA) provides a fast and easy way to change the approach of companies to after-sales support, by automating processes that have value to the customer, such as, notify customers of problems occurring in their network, or providing follow up to their service order when they request. The main purpose of this project was to use RPA technology to developed automated workflow systems to solve the major inefficiencies in the Customer Operations department and therefore improve the customer experience in Vodafone Portugal. Thus, to fulfil the project objective, five automations were developed in three teams of the department – 16916, 16913 and Field Service – and other three quick-fix automations (as supplementary projects) were developed for other related teams

ISDN at NASA Lewis Research Center

An expository investigation of the potential impact of the Integrated Services Digital Network (ISDN) at NASA Lewis Research Center is described. To properly frame the subject, the paper contains a detailed survey of the components of Narrowband ISDN. The principles and objectives are presented as decreed by the Consultative Committee for International Telephone and Telegraph (CCITT). The various channel types are delineated and their associated service combinations are described. The subscriber-access network functions are explained pictorially via the ISDN reference configuration. A section on switching techniques is presented to enable the reader to understand the emergence of the concept of fast packet switching. This new technology is designed to operate over the high bandwidth, low error rate transmission media that characterizes the LeRC environment. A brief introduction to the next generation of networks is covered with sections on Broadband ISDM (B-ISDN), Asynchronous Transfer Mode (ATM), and Synchronous Optical Networks (SONET). Applications at LeRC are presented, first in terms of targets of opportunity, then in light of compatibility constraints. In-place pilot projects and testing are described that demonstrate actual usage at LeRC

Financial Manager\u27s Report, March 1995

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Financial Manager\u27s Report, May 1996

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