Bridging the Gaps between eTransforming SMEs and SME - ICT Providers

Small to Medium Enterprises (SMEs) are struggling to find ICT Providers who could assist them when identifying and implementing adequate Information and Communication Technologies (ICT). Based on this, we conducted a study with 30 SMEs from various industry sectors within Sydney metropolitan region to identify the type of ICT assistance eTransforming SMEs require. Furthermore, to better understand the struggles SMEs go through, we also studied eight ICT Providers. Our findings indicate that in order for the SMEs to successfully eTransform, select and implement appropriate ICT there is need for the ICT Providers to bridge the gaps and understand needs and requirements of the eTransforming companies taking into consideration a holistic view of what eTransforming SMEs need based on their current technology and future business requirements

Uptake of inter-organizational IT systems in two Australian agricultural cooperatives: a match between business relationships and design features

In this paper we will advance a perspective that links business network analysis to interorganizational IT systems(IOS) uptake, starting with an analytic framework to characterize both different types of electronic business to business interactions (via the web) as well as the network of business relationships in which they are used. In order to see whether inter-organizational IT systems and business networks (mis)match they are compared on two dimensions: 'mode of interaction' (relational versus transactional) and 'nature of coordination' (emergent versus directive). The study analyses two Australian agricultural cooperatives 'Capgrains' and 'Bluegum'. The transactional focus and directive control of Capgrains' online ordering system did not match with the relational interaction and emergent coordination that was common in their network of business relationships, resulting in a mismatch and low level of use of the system. The Bluegum's group communication system much better matched with the business relationships in the cooperative and higher use of the IOS. Indicating a positive relation betweenmatch and uptake of the IOS

Towards an eGovernment: the case of the Emirate of Dubai

This thesis examines and assesses the transformation and implementation of the Dubai Government’s operation, governance and delivery of public services through its use of ICT. The research design includes a critical examination of the evolution of ICT and its role in changing public services and government operations worldwide as an early move towards E-Government. Three recognised theories are used to examine the E-Government transformation and its effects of on governments, namely: the Technology Acceptance Model (TAM), the Diffusion of Innovation Theory (DOI) and the Lens of Max Weber’s Theory of Bureaucracy. Generally, the study seeks to determine what were the important factors for Dubai to achieve its strategic plan. Six questions were addressed by the research, stating the scope of work undertaken. First, to measure the status of eGovernment initiatives in terms of usefulness and ease of use. Second, to assess the extent of eGovernment application in terms of Government-to-Customer, Government-to-Business, Government-to-Government, and Government-to-Employees. Third, to determine the level of acceptance of eGovernment initiatives. Fourth, to explore the factors/challenges in a successful eTransformation of Dubai. Fifth, to assess the impacts/opportunities of eGovernment initiatives in the development of Dubai. Sixth, to formulate the model to achieve a successful implementation of eGovernment. A purposive sampling method was used for selecting citizens/customers, business employees and government employees, totalling 1500 equally distributed respondents. The researcher has prepared, administered and empirically tested three questionnaires, and also prepared and administered structured interviews with some officials of eGovernment. Data obtained are presented and analysed. Also, the study examines the catalytic role of eGovernment in the development of society, commerce and government, and shows fundamental changes from traditional systems or from bureaucratic paradigms to eGovernment paradigms. Comparisons are made with eGovernment applications in other countries as per rankings made by the Economist Intelligence Unit (EIU). The researcher has selected top ranked states to examine best practices in e-Government. Most importantly, this research presents a unique and original contribution to knowledge of the subject treated in its programme for achieving successful eGovernment through the proposed rocket ship model Al Bakr eGovernment Model of implementation, adoption, conclusions and findings of the study

Determinats of purchase decision of client-server hardware system (C-SHS) in Malaysian SME businesses

Information and communications technologies (ICT) is regarded as an essential tool in enhancing competitiveness of small and medium enterprises (SMEs) in global marketplaces. Consequently, client-server hardware system (C-SHS) has gained its popularity in SM enterprises. However, there is no specific research done about determinants of purchase decision of C-SHS in SMEs particularly in Malaysia. Thus, this research filled this gap and developed a research problem on why and how to establish the determinants of purchase decision of C-SHS in Malaysian SME businesses. A preliminary theoretical framework based on literature and also the integration of Technology Acceptance Model, Diffusion of Innovation theory, and Technology, Organization, and Environment framework was developed. This research employed qualitative methodology using convergent interview and thematic data analysis techniques to explore and confirm the preliminary theoretical framework. Convergent interview is opted since it allows a greater depth of data collection than other types of interviews as it attempts to gain insight into the informant’s understanding of a situation or process. The identification of respondents in this research was based on a snowballing technique. The findings from this research confirmed 16 determinants of purchase decision of C-SHS in SMEs, that are, relative advantage, compatibility system, complexity system, existing IT infrastructure, trialability, cost of purchase, top management support, end user IT skill, owner characteristics, resources availability/constraint, perceived usefulness, perceived ease of use, competitive pressure, government support, customer pressure, vendors competency & support. In addition, five (5) newly determinants had been discovered, that are, scalability system, security system, new initiative, brand loyalty, and green IT environment. These newly discovered determinants represent new contributions to the body of knowledge. As a consequent, a revised theoretical framework is derived to capture these new discoveries. The finding of this research has implications on policy, practice, and methodological aspects

ICT organisations' minimal compliance with affirmative actions regulations: case of the Broad-Based Black Economic Empowerment (B-BBEE) ICT sector code in South Africa

Research problem: Broad-Based Black Economic Empowerment (B-BBEE) is a legal framework established by the South African government to eradicate racial and gender exclusionary elements from the apartheid regime. This refers to the process called economic transformation. The B-BBEE Information Communication and Technology (ICT) Sector Code is the primary regulatory instrument for regulating ICT organisations' economic transformation activities. Organisational minimal compliance with the B-BBEE ICT Sector Code is the primary obstacle to including Black people in ICT business. Minimal compliance is a compliance behaviour that looks good on the letter of the law but does not transform the intended systems. While ICT organisations have good B-BBEE certificates, the points earned in the compliance process have not been translating into transformation. In 2020, 17 years after the introduction of the B-BBEE Act, the ICT Sector Council reported that ICT organisations had not made real progress in racial inclusivity in ownership and management structures. Minimal compliance with the B-BBEE ICT Sector Code reveals a policy enforcement dilemma where compliance with regulation makes no social change. Purpose of the research: The study interrogated how contextual factors affect minimal compliance with affirmative action regulations such as the B-BBEE ICT Sector Code. The study is a response to the call for Information Systems researchers to investigate the role of ICTs in achieving social justice and the socio-technical aspects that affect ICT enterprises. Investigating these kinds of regulations in Information Systems research also reveals how ICT business interacts with aspects of the socio-political context in post-colonial contexts such as South Africa. Methodology: This is a qualitative inquiry guided by a critical research paradigm. Data was collected through interviews, observations, and document analysis in various touchpoints of the B-BBEE ICT Sector Code. We employed thematic analysis and content analysis to analyse the research data. We developed a conceptual framework that suggests that minimal compliance stems from the need to protect the achievement of organisational goals. Key findings: Factors that affect minimal compliance with the B-BBEE ICT Sector Code are the organisational perception of the policy implementation context, organisational logic of action, and organisational legitimisation. ICT organisations leverage regulatory loopholes (e.g., pointsystem compliance) in the B-BBEE ICT Sector Code to comply with it in a manner that does not add value for the beneficiaries but allows them to achieve their organisational goals. ICT organisations responded to B-BBEE regulatory requirements through two utilitarian logics (goal prioritisation and maintaining status quo). Businesses are pragmatic institutions! This phrase surfaces every time a question B-BBEE compliance comes up. When they introduced the point-system compliance, B-BBEE policymakers did not consider the granular details concerning the complexity inherent in the South African historical context that would affect Black people's involvement in the digital economy. Quantifying the involvement of Black people in the ICT sector has resulted in the commoditisation of gender and race – making the beneficiaries the means to an end through B-BBEE points. The point-system compliance mechanism is the supreme loophole of the B- BBEE policy implementation context. The point-system enforcement mechanism propels ICT organisations to protect the achievement of their economic goals while neglecting the transformation agenda. Ideological discourses such as “B-BBEE compliance is anti-FDI, BBBEE compliance is costly, and B-BBEE compliance is complex” continue to thrive as legitimisation mechanisms to justify minimal compliance behaviour and its outcome. Research contribution: The study is rich with new knowledge about ICT organisational response to affirmative action policies in post-colonial contexts. The focus on the B-BBEE ICT Sector Code revealed policy discrepancies that future policymakers may consider ensuring that transformation takes place. International actors may benefit from the study's practical contribution to B-BBEE compliance processes, and the stakeholders involved. The study contributes to theory by proposing a conceptual framework for minimal compliance behaviour. The conceptual framework proposes three factors to be considered while analysing compliance behaviour: policy implementation context, organisational logics of action, and organisational legitimisation. Through this conceptual framework, the study shows that minimal compliance behaviour is mostly viewed as a binary behaviour – compliance or noncompliance. The compliance behaviour that looks good in the letter of the law but does not solve the problems that warrant policy introduction is taken for granted. The methodological contribution of the study rests in the use of multiple data sources that provided a heterogeneous perspective on B-BBEE compliance. Moreover, a critical interrogation of compliance behaviour is instrumental in illuminating mechanisms used by dominant powers to maintain hegemony by going around the regulations

Developing business school/SME collaboration: the role of trust

The purpose of this thesis is to advance the understanding of how University Business Schools initiate, develop and manage their inter-organisational relations with SMEs and what, if any, are the mutual advantages from these collaborative relationships. The findings aim to inform the best practice of how collaboration between these sectors can be encouraged and enhanced. This study explores the collaborative relationships between a University Business School and SMEs in the South Yorkshire and Humber region of the UK. A qualitative approach was used to gather empirical data through in-depth semi-structured interviews with Managers and academics at the Business School, and Managing Directors, Operational, Marketing and Sales Managers at the SMEs. A purposive sampling data technique and general analytical induction approach were used for data collection and analysis respectively. The analysis of the data produced three main themes: Relationship Management, Collaborative Opportunities and Challenges, and The Role of Trust. The main outputs from the present research are two practice-based models of 1) initiating collaboration and 2) initiating and building trust in the UBS/SME context. The models include elements which can help Executive Managers at Business Schools and practitioners at SMEs to define their strategy in developing collaboration. Overall, the research reveals the importance of SMEs’ engagement in the early stages of the relationship, in developing a programme to obtain a better understanding of their expectations and of how the promises need to be delivered in developing collaboration between SMEs and University Business Schools. The collaboration between universities and industry has been encouraged because of the mutual advantages of collaboration, and trust is seen as a primary factor in such collaboration

Designing usable mobile interfaces for spatial data

2010 - 2011This dissertation deals mainly with the discipline of Human-­‐Computer Interaction (HCI), with particular attention on the role that it plays in the domain of modern mobile devices. Mobile devices today offer a crucial support to a plethora of daily activities for nearly everyone. Ranging from checking business mails while traveling, to accessing social networks while in a mall, to carrying out business transactions while out of office, to using all kinds of online public services, mobile devices play the important role to connect people while physically apart. Modern mobile interfaces are therefore expected to improve the user's interaction experience with the surrounding environment and offer different adaptive views of the real world. The goal of this thesis is to enhance the usability of mobile interfaces for spatial data. Spatial data are particular data in which the spatial component plays an important role in clarifying the meaning of the data themselves. Nowadays, this kind of data is totally widespread in mobile applications. Spatial data are present in games, map applications, mobile community applications and office automations. In order to enhance the usability of spatial data interfaces, my research investigates on two major issues: 1. Enhancing the visualization of spatial data on small screens 2. Enhancing the text-­‐input methods I selected the Design Science Research approach to investigate the above research questions. The idea underling this approach is “you build artifact to learn from it”, in other words researchers clarify what is new in their design. The new knowledge carried out from the artifact will be presented in form of interaction design patterns in order to support developers in dealing with issues of mobile interfaces. The thesis is organized as follows. Initially I present the broader context, the research questions and the approaches I used to investigate them. Then the results are split into two main parts. In the first part I present the visualization technique called Framy. The technique is designed to support users in visualizing geographical data on mobile map applications. I also introduce a multimodal extension of Framy obtained by adding sounds and vibrations. After that I present the process that turned the multimodal interface into a means to allow visually impaired users to interact with Framy. Some projects involving the design principles of Framy are shown in order to demonstrate the adaptability of the technique in different contexts. The second part concerns the issue related to text-­‐input methods. In particular I focus on the work done in the area of virtual keyboards for mobile devices. A new kind of virtual keyboard called TaS provides users with an input system more efficient and effective than the traditional QWERTY keyboard. Finally, in the last chapter, the knowledge acquired is formalized in form of interaction design patterns. [edited by author]X n.s

CORPORATE SOCIAL RESPONSIBILITY IN ROMANIA

The purpose of this paper is to identify the main opportunities and limitations of corporate social responsibility (CSR). The survey was defined with the aim to involve the highest possible number of relevant CSR topics and give the issue a more wholesome perspective. It provides a basis for further comprehension and deeper analyses of specific CSR areas. The conditions determining the success of CSR in Romania have been defined in the paper on the basis of the previously cumulative knowledge as well as the results of various researches. This paper provides knowledge which may be useful in the programs promoting CSR.Corporate social responsibility, Supportive policies, Romania