Exploring the future of data-driven product design

Connected devices present new opportunities to advance design through data collection in the wild, similar to the way digital services evolve through analytics. However, it is still unclear how live data transmitted by connected devices informs the design of these products, going beyond performance optimisation to support creative practices. Design can be enriched by data captured by connected devices, from usage logs to environmental sensors, and data about the devices and people around them. Through a series of workshops, this paper contributes industry and academia perspectives on the future of data-driven product design. We highlight HCI challenges, issues and implications, including sensemaking and the generation of design insight. We further challenge current notions of data-driven design and envision ways in which future HCI research can develop ways to work with data in the design process in a connected, rich, human manner

Bottom-Up Organizing with Tools from On High: Understanding the Data Practices of Labor Organizers

This paper provides insight into the use of data tools in the American labor movement by analyzing the practices of staff employed by unions to organize alongside union members. We interviewed 23 field-level staff organizers about how they use data tools to evaluate membership. We find that organizers work around and outside of these tools to develop access to data for union members and calibrate data representations to meet local needs. Organizers mediate between local and central versions of the data, and draw on their contextual knowledge to challenge campaign strategy. We argue that networked data tools can compound field organizers' lack of discretion, making it more difficult for unions to assess and act on the will of union membership. We show how the use of networked data tools can lead to less accurate data, and discuss how bottom-up approaches to data gathering can support more accurate membership assessments

Memories of a Dying Industry: Sense and Identity in a British Paper Mill

Frogmore paper mill is a kind of time machine that allows historians of technology and the senses to study mechanized paper-making as it was done one hundred years ago. Before the introduction of instrumentation and automatic process control paper-making depended profoundly on the embodied skills of the workers. This paper will focus on the sensory knowledge and skills required for monitoring and controlling old machinery. Investigating skills-in-use will help to unravel the close link between sensing and acting to keep a continuous production process stable and running. Paper-makers would shift intuitively between different senses and sensory modes of monitoring and diagnosing sensory tell-tales to balance the production process. The importance of sensory knowledge and embodied skills also shaped paper-makers’ self-perception and professional ethos. The paper will examine the impact of new process control technology on the crucial role of sensory skills for the paper-makers’ individual and collective identities