What causes positive customer satisfaction in an ineffectual software development project? A mechanism from a process tracing case study

The customer role is crucial in agile information systems development (ISD). There is, however, a scarceness in research on how this role is enacted, and how its practice influences project outcome. In this longitudinal case study, an agile ISD project is followed with a particular focus on the customer organization’s participation, aiming to contribute to the understanding of how customers influence agile ISD projects. The data analysis follows a process tracing approach, a case study method where one aims to identify the causes and outcomes of any kind of process through the rigorous analysis of qualitative data. The analysis of the case shows that the low completion of the initial project requirements was caused by over-scoping and by an immature customer. Further, the customer’s acceptance of the outcome was caused by the agile practices introduced in the project. These helped to create a high customer’s sense of responsibility for the outcome, which worked as a mediator towards a positive acceptance of the delivery. The study contributes a mechanism for why agile projects may still be successful in light of low delivery. It is also a first case study in the information systems field explicitly using a process tracing approach

Towards Ontological Support for Journalistic Angles

Journalism relies more and more on information and communication technology (ICT). New journalistic ICT platforms continuously harvest potentially news-related information from the internet and try to make it useful for journalists. Because the information sources and formats vary widely, knowledge graphs are emerging as a preferred technology for integrating, enriching, and preparing journalistic information. The paper explores how journalistic knowledge graphs can be augmented with support for news angles, in order to help journalists detect news-worthy events and present them in ways that will interest the intended audience. We argue that finding newsworthy angles on news-related information is important as an example of a more general problem in information science: that of finding the most interesting events and situations in big data sets and presenting those events and situations in the most interesting ways.acceptedVersio

Realistic face manipulation by morphing with average faces

Face manipulation has become a standard feature of many social media services.. Most of these applications use the feature for entertainment purposes.. However,, such manipulation techniques could also have potential in a journalistic setting.. For instance,, one could create realis tic,, anonymized faces,, as an aesthetic alternative to the coarse techniques of blurring or pixelation normally used today.. In this paper,, we describe how we can use algorithms for face manipulation from computer vision to anonymize faces in journalism . The technique described uses morphing with average faces from a selection of faces that is similar to the original face,, and alters the faces in the original pictures into realistic - looking face manipulations . However,, it struggle s with sufficient anonymizati on due to identifiable non - facial features of persons in an image.

Analysis and Design of Computational News Angles

A key skill for a journalist is the ability to assess the newsworthiness of an event or situation. To this purpose journalists often rely on news angles, conceptual criteria that are used both i) to assess whether something is newsworthy and also ii) to shape the structure of the resulting news item. As journalism becomes increasingly computer-supported, and more and more sources of potentially newsworthy data become available in real time, it makes sense to try and equip journalistic software tools with operational versions of news angles, so that, when searching this vast data space, these tools can both identify effectively the events most relevant to the target audience, and also link them to appropriate news angles. In this paper we analyse the notion of news angle and, in particular, we i) introduce a formal framework and data schema for representing news angles and related concepts and ii) carry out a preliminary analysis and characterization of a number of commonly used news angles, both in terms of our formal model and also in terms of the computational reasoning capabilities that are needed to apply them effectively to real-world scenarios. This study provides a stepping stone towards our ultimate goal of realizing a solution capable of exploiting a library of news angles to identify potentially newsworthy events in a large journalistic data space

The News Angler Project: Exploring the Next Generation of Journalistic Knowledge Platforms

The News Angler project aims to support journalists in finding new and unexpected connections and angles in the news. The project therefore explores how recent artificial intelligence (AI) techniques — such as knowledge graphs, natural-language processing (NLP) and machine learning (ML) — can support high-quality journalism that exploits big and open data sources. A central contribution is News Hunter, a series of prototype journalistic knowledge platforms (JKPs)

Towards a Big Data Platform for News Angles

Finding good angles on news events is a central journalistic and editorial skill. As news work becomes increasingly computer-assisted and big-data based, journalistic tools therefore need to become better able to support news angles too. This paper outlines a big-data platform that is able to suggest appropriate angles on news events to journalists. We first clarify and discuss the central characteristics of news angles. We then proceed to outline a big-data architecture that can propose news angles. Important areas for further work include: representing news angles formally; identifying interesting and unexpected angles on unfolding events; and designing a big-data architecture that works on a global scale.publishedVersio

Semantic Knowledge Graphs for the News: A Review

ICT platforms for news production, distribution, and consumption must exploit the ever-growing availability of digital data. These data originate from different sources and in different formats; they arrive at different velocities and in different volumes. Semantic knowledge graphs (KGs) is an established technique for integrating such heterogeneous information. It is therefore well-aligned with the needs of news producers and distributors, and it is likely to become increasingly important for the news industry. This article reviews the research on using semantic knowledge graphs for production, distribution, and consumption of news. The purpose is to present an overview of the field; to investigate what it means; and to suggest opportunities and needs for further research and development.publishedVersio

Trustworthy journalism through AI

Quality journalism has become more important than ever due to the need for quality and trustworthy media outlets that can provide accurate information to the public and help to address and counterbalance the wide and rapid spread of disinformation. At the same time, quality journalism is under pressure due to loss of revenue and competition from alternative information providers. This vision paper discusses how recent advances in Artificial Intelligence (AI), and in Machine Learning (ML) in particular, can be harnessed to support efficient production of high-quality journalism. From a news consumer perspective, the key parameter here concerns the degree of trust that is engendered by quality news production. For this reason, the paper will discuss how AI techniques can be applied to all aspects of news, at all stages of its production cycle, to increase trust

Responsible media technology and AI: challenges and research directions

The last two decades have witnessed major disruptions to the traditional media industry as a result of technological breakthroughs. New opportunities and challenges continue to arise, most recently as a result of the rapid advance and adoption of artificial intelligence technologies. On the one hand, the broad adoption of these technologies may introduce new opportunities for diversifying media offerings, fighting disinformation, and advancing data-driven journalism. On the other hand, techniques such as algorithmic content selection and user personalization can introduce risks and societal threats. The challenge of balancing these opportunities and benefits against their potential for negative impacts underscores the need for more research in responsible media technology. In this paper, we first describe the major challenges—both for societies and the media industry—that come with modern media technology. We then outline various places in the media production and dissemination chain, where research gaps exist, where better technical approaches are needed, and where technology must be designed in a way that can effectively support responsible editorial processes and principles. We argue that a comprehensive approach to research in responsible media technology, leveraging an interdisciplinary approach and a close cooperation between the media industry and academic institutions, is urgently needed