A measure of tourist experience quality: the case of inland tourism in Malaga

Although Malaga is a major tourist destination, research focused on the coastal area. However, the interior of the province has a growing tourism industry, so this tourism industry needs to be studied. The goal of this study was to analyse the attractiveness of this destination through the perceived quality of tourists’ experiences, measuring the effect of each agent involved in tourists’ overall assessment of the destination. Using a two-step factorial analysis of data gathered with 660 valid questionnaires collected through an on-the-ground survey, the composition structure and relationships of satisfaction factors in the destination were identified. Subsequently, the relationships between each agent with tourists’ overall assessment of the destination were extracted. The results suggest that tourism businesses are primarily responsible for the final quality of this destination, followed by organisations responsible of the management of tourism resources. Further, the results also show that there is room for improvement in quality. The worst ratings were given for the quality of leisure facilities and restaurants, while the aspects most valued by users have a low capacity for differentiation (i.e. climate, courtesy and value for money). Therefore, this tourist destination would benefit from implementing a system of integrated quality management

O autoconceito de adolescentes escolares

Este estudo objetivou identificar e comparar o autoconceito dos adolescentes escolares de uma amostra da cidade de João Pessoa-PB, Brasil, associado às variáveis sexo, faixa etária e tipo de escola frequentada (pública ou privada). Para tanto foi utilizado o Inventário dos Esquemas de Gênero do Autoconceito em 686 adolescentes estudantes. De modo geral, os adolescentes apresentaram autoconceito positivo, variando em função do sexo (maior para o feminino), idade (quanto menor a idade, maior a percepção negativa masculina e a feminina com maior evidência entre os 16 e 18 anos) e tipo de escola (autoconceito mais positivo na escola pública). Estes resultados fornecem subsídios para a elaboração de estratégias mais coerentes com o perfil dos adolescentes, seja no âmbito familiar, escolar ou social