Is Co-Production Possible? Tensions and Opportunities in the Relationship Between Public Sector Practitioners and Academic Providers

The paper explores some of the tensions and dilemmas in the relationship between public sector organisations and academic providers of training and consultancy. Developing the analysis offered by the authors at IRSPM XV, Dublin (Fenwick and McMillan, 2011) the paper considers critical factors in the relationship between client (public organisation) and contractor (higher education provider). This includes specific instances of collaboration, obtained from interviews with HE providers. These illuminate the crucial area of ‘co-production’ of knowledge and learning. It is our proposition that the rhetoric of co-production may bolster the aims of those in the organisation who seek to implement their own agendas for change, or the organisational need of academic providers to achieve their own internal goals, such as financial targets. The instrumental objectives of each party may be addressed through a language of co-production. We do not suggest that the public organisation-HEI relationship thus conceived necessarily generates negative outcomes. On the contrary, there is no doubt that tangible benefits (for both parties) may be produced by such collaborative programmes. But this is not our focus. Our aim is to illuminate the processes that are going on within this, that is, to deconstruct the meaning and practice of co-production and to identify its constituent elements and consequences at a time of unprecedented uncertainty for the public sector

Making Sense of Public Policy in a Fragmented World: the Search for Solutions and the Limits of Learning

This paper explores innovation, learning and change in an environment where the historical moment of ‘New Public Management’ (NPM) has given way to unprecedented fluidity in public policy and decision making. To begin, we examine key elements of the post-NPM environment, where foundational approaches (in theory and practice) can be challenged either by innovation or by default to previous positions: both trends are evident in the incoherence of policy responses to the global economic crisis. We then consider the search for meaning and sense-making by policy actors who seek new solutions to cope with intractable problems. This can generate innovative responses, including the growth of Third Sector (voluntary organisation) involvement in public policy and public services, or the rediscovery of a public service ethic amidst the banking crisis, including citizen withdrawal from multi-national banks in favour of ethical or mutual providers. We will then suggest that although there is a certain inevitability to the process of change in an era which has moved beyond modernist and foundationalist solutions, this does not necessarily generate positive and desirable innovation. Change may instead involve a retreat to failed responses of a previous era. It is as though a familiar script is still recited by policy actors even though the overall storyline has fundamentally changed. In this sense, entrenched learning may produce negative results even though ‘reverse organisational learning’ (ie organisational amnesia) may accord a superficial appearance of novelty. This may be readily illustrated by examples from recent European public policy. Finally, in an era where the modernist conception of gradual mastery (of the world, and of theory) has fallen away, the discussion considers the kind of analytical tools that may assist in the theoretical understanding of a changed public policy environment

Choreography of silk spinning by webspinners (Insecta: Embioptera) reflects lifestyle and hints at phylogeny

Silk spinning defines the morphologically constrained embiopterans. All individuals spin for protection, including immatures, adult males and the wingless females. Enlarged front tarsi are packed with silk glands and clothed with ejectors. They spin by stepping with their front feet and releasing silk against substrates and onto preexisting silk, often cloth-like. Spinning is stereotypical and appears to differ between species in frequency and probability of transition between two spin-step positions. This spinning choreography was assessed using thousands of spin-steps scored in the laboratory for 22 species to test: (1) the body size hypothesis predicting that spinning would be more complex for larger species; and (2) the phylogeny hypothesis which predicted that spinning would display phylogenetic signal. Tests relied on published phylogenies for the order Embioptera. Independent contrast analysis revealed relationships between five spin characteristics and body size, whereby, for example, larger webspinners invested in relatively larger prothoracic tarsi used for spinning and in spin-steps that would yield expansive silk coverings. Spin-step dynamics displayed a phylogenetic signal for the frequency of six spin-steps and for 16 spin-step transitions. Discussion focuses on patterns revealed by analysis of phylogenetic signal and the relationship to life style and to recently discovered chemical characteristics of silk

What happens when the university meets the community? : an analysis of service learning as 'boundary work' in higher education

Includes abstract. Includes bibliographical references (p. 247-254)

“Learning Service” in International Contexts: Partnership-based Service-Learning and Research in Cape Town, South Africa

In this paper we explore an approach to developing and implementing service-learning and community-based research in a study-abroad program in Cape Town, South Africa. Drawing on a notion of partnerships reflecting the values of accompaniment and transparency, and influenced by the importance of learning service, we outline an intentional, engaged pedagogy and program design emphasizing collaborative inquiry and partnership development. However, such an approach is challenging and demands that we include an ontological project as part of our work. This, we believe, is crucial if global service-learning (GSL), often taking place in the Global South, is to become a robust, critical, and ethical practice

Organisational commitment in developing countries : the case of Nigeria

This study investigates the effective measurement of employee commitment within the Nigerian banking sector. The relevance of the research originates from various research findings that shows that in most organisations, evidence abounds of employees' emotional and physiological distancing of themselves from their organisation even when the pay is highly competitive. In addition, there are also evidences of inconsistencies in research outcomes when Western commitment scale is employed within non-Western organisation. This study is therefore aimed at filling literature gaps on identified inconsistencies from the use of Western scales in measuring commitment in non-Western organisations and also to comprehend employee commitment behaviour in organisations within non-Western culture. In exploring the above issues, this research developed a 28-item, 7-point Likert scaled questionnaire, distributed to 200 participants with a 42% response rate. The research also employed exploratory factor analysis in the form of PCA and Varimax for factor extraction and scale reduction and Cronbach's Coefficient alpha internal consistency measure for reliability assessment. To take the study a step further, the scale was additionally subjected to statistical test using One Way ANOVA, Pearson's Chi-Square test, and Spearman' s rank order correlation in measuring employee commitment behaviours, using two variables: income and age. The outcome from the study was two-fold. The 28 items were reduced to 18 usable items with 3-factor extractions representing three components of commitment. Scale reliability was also measured. The first outcome shows that the scale is indeed a culturally suitable and usable (valid and reliable) scale for the assessment of employee commitment to their organisation in Nigeria with an alpha score of .930, evidence of strong scale reliability. The second outcome was from the test aimed at assessing the behavioural aspect of employee commitment to their organisation in relation to the two variables income and age. The outcome shows that the higher income earning Nigerian employees (employees within the income band 1.1 million and above), and employees within the age group 31-35 are likely to be less committed to their organisations than their counterparts. The study concludes with the view that to effectively measure employee commitment to organisations in non-Western Nigerian cultures, requires the development and use of an appropriate and culturally motivated usable and suitable (consistent and dependable) scale. The conclusions are also discussed in terms of the links between income, age and commitment. It identified that high income and age are not necessarily indicators of commitment; rather some factors associated with culture might have stronger influence on employee expression of commitment to their organisation.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

The spinning apparatus of webspinners – functional-morphology, morphometrics and spinning behaviour

Webspinners (Insecta: Embioptera) have a distinctly unique behaviour with related morphological characteristics. Producing silk with the basitarsomeres of their forelegs plays a crucial role in the lives of these insects – providing shelter and protection. The correlation between body size, morphology and morphometrics of the spinning apparatus and the spinning behaviour of Embioptera was investigated for seven species using state-of-the-art methodology for behavioural as well as for morphological approaches. Independent contrast analysis revealed correlations between morphometric characters and body size. Larger webspinners in this study have glands with greater reservoir volume, but in proportionally smaller tarsi relative to body size than in the smaller species. Furthermore, we present a detailed description and review of the spinning apparatus in Embioptera in comparison to other arthropods and substantiate the possible homology of the embiopteran silk glands to class III dermal silk glands of insects

A holistic framework to embed good company practice for customer retention

Purpose: To detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging them to concentrate on the three key areas of culture, continuous improvement and customer service.Design/methodology/approach: The Delphi technique, using 3 rounds of hour long in-depth semi-structured interviews at director level across a range of industries. This was done with 9 directors, totalling over 30 hours of data requiring in excess of 200 hours to transcribe.Findings: In order to achieve customer retention, a holistic company approach underpinned by senior management buy-in is critical, with open communication, employee empowerment, and employing ‘the right’ personnel. The framework is viable with specific organisation input and supplementation with ongoing customer research.Research limitations/implications: The framework has only been tested with the companies in the study, and requires testing in practice. As such, it has not covered the ability of companies to change, but has simply developed a framework to assist in identifying the areas that need to be reviewed when considering changing to focus on the customer.Practical implications: To use this approach to customer retention requires companies to amalgamate culture, customer service and continuous improvement equally alongside customer focused leadership, as an underpinning for the ethos of the business.Originality/value: The Delphi technique in an in-depth systemised approach with directors revealed unanticipated and significant insights regarding the benefits of amalgamating and devoting equal weight to the three areas of culture, customer service and continuous improvement to improve quality in all these area