Hospitality crisis management in Turkey: a comparative approach

Political instability and terror events commonly occur in many countries. Since 2016, Turkey experienced a surge of political crises and terrorist activities which led to a marked decline in the country’s tourism revenue, and, consequently, caused economic struggles. The study employs the Importance-Performance Analysis framework to evaluate the use and the importance that Turkish hotel managers assign to different crisis management practices. The analysis is based on a list of crisis management practices that belong to four categories: human resources, marketing, hotel maintenance, and governmental assistance. The results suggest that Turkish managers follow the main categories in their crisis management action and focus on marketing and cost-cutting practices. Comparison with previous studies in India and Israel highlight the common focus marketing and cost-cutting as significant crisis management practices to improve competitive position and manage crisis situations

Evaluating hotel advertisements efficiency using data envelopment analysis

This paper introduces popular methods for ranking alternatives with multiple inputs and multiple outputs in the DEA context. The ranking methods are based on different criteria. Consequently, the ranking of the alternatives are not always the same, particularly as regards the best alternative. The decision maker, however, must make an absolute decision as to the most favored alternative. This study proposes a new ranking method, which is based on the average of the highly correlated ranking method. The new method is applied on a case study of ranking hotels in Israel. First Published Online: 14 Oct 201

Evaluating hotel advertisements efficiency using data envelopment analysis

This paper introduces popular methods for ranking alternatives with multiple inputs and multiple outputs in the DEA context. The ranking methods are based on different criteria. Consequently, the ranking of the alternatives are not always the same, particularly as regards the best alternative. The decision maker, however, must make an absolute decision as to the most favored alternative. This study proposes a new ranking method, which is based on the average of the highly correlated ranking method. The new method is applied on a case study of ranking hotels in Israel. First Published Online: 14 Oct 201

Hospitality crisis management practices: The case of Indian luxury hotels

This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises

Investigating Information Adoption Tendencies Based On Restaurants’ User-Generated Content Utilizing A Modified Information Adoption Model

Social media has boosted information sharing and user-generated content. Consequently, many restaurant goers rely on online reviews for dining recommendations. This study adds to the sparse literature on the influence of review extremeness, source credibility, website quality, and information usefulness on information adoption. Most notably, a modified information adoption model with the addition of website quality was tested in the context of restaurant review websites. Respondents answered survey questions based on what they saw in a simulated restaurant review website, which depicted one of eight scenarios. Results showed that the more negative a review, the more useful it is perceived to be. Perceived source credibility of the review writer was positively related to the perceived information usefulness. The only component of website quality that played a significant role in determining information adoption tendency of the review readers was the quality of the information disseminated in the website. Lastly, information usefulness also was positively related to information adoption

Investigating Information Adoption Tendencies Based on Restaurants’ User-Generated Content Utilizing a Modified Information Adoption Model

Social media has boosted information sharing and user-generated content. Consequently, many restaurant goers rely on online reviews for dining recommendations. This study adds to the sparse literature on the influence of review extremeness, source credibility, website quality, and information usefulness on information adoption. Most notably, a modified information adoption model with the addition of website quality was tested in the context of restaurant review websites. Respondents answered survey questions based on what they saw in a simulated restaurant review website, which depicted one of eight scenarios. Results showed that the more negative a review, the more useful it is perceived to be. Perceived source credibility of the review writer was positively related to the perceived information usefulness. The only component of website quality that played a significant role in determining information adoption tendency of the review readers was the quality of the information disseminated in the website. Lastly, information usefulness also was positively related to information adoption